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Hi Bella thanks for the quick reply. I just double-checked the support request option, the other clients MAC-address is: XX:XX:5a:cc:78:47. The site is called Dietikon

thats a good advice I didnt think of, thanks. actually in Safari it works fine. I just have to make sure to logout correctly and dont just close the window, otherwise I get the following message from Safari. It means that the server has unexpectedly terminated the connection.

sure. actually I use Home Assistant (an open-source smart home OS). There you can install add-ons/APIs. Firstly I used this add-on: https://github.com/syssi/xiaomi_fan . after reading this thread (https://community.home-assistant.io/t/xiaomi-smart-fan-3/437220/2) it is recommended to use this add-on instead:…

I could also solve the issue with the STA timeout, it was an issue with the API, everything is working now as expected. many thanks for the always professional and quick support, thats why I love Zyxel-products ;)

Hi there many thanks for the assistance. actually I would love to use DCS on 2.4Ghz but recently I had massive issues (no response from devices despite good signal, very high channel utilization) with intereference on the other channels except channel 13, thats why I fixed it. In the meantime I found out that the deauth by…

many thanks. actually there is another issue I have since I recently bought two new smart pedestal fans from Xiaomi. As you have access to my site could you please check the logs of the following clients:Andreas-ventilatorMarco-ventilator these are the exact same products connected via 2.4Ghz to the same access point.…

sorry for the late reply and thanks for the detailed information. I will disable 11r and observe how it behaves, actually I like the feature a lot because it roams very fast (as it should intended to be) Smart Steering on the other hand cannot be disabled because I did that already and had issues with sticky clients.

Hi HsinBo many thanks for the quick reply. The site is called Dietikon and I just sent the support request. As far as I can see it only happens with the iPad. It impacts the usage as when I am streaming some TV it says that the internet connection has been disabled, then I have to close the app and open it again. I would…

Hi Richard yes, I am aware that both Wifi and non-Wifi services could cause high channel utilization. I would use DCS but as of now channel 13 seems the only one which works fine. The high pings are not only related to the smart-home devices, also my two printers have high pings. anyway, I hope to have find the solution,…

update: I read through the forum and found a post to configure DCS with the channels 1-11 and 13. After a DCS-scan the AP chose channel 13 which has around 10-20% utilization. I reinstalled the other 2 APs, set them fix to channel 13 and as of now it seems to work fine. I know channel 13 is not optimal, but its the only…

I have been pleased to early :( I still face issues. let me wrap-up what I have done so far. - investigated if there is a client in my network which causes a lot of traffic. result: could not find any. - asked the neighbour to reduce the power of 2.4Ghz. result: slightly lower signal. on top of it we configured fix…

I decided to install the AP called AP-Eingang in the second floor and this seems to helped to most and fix the issue. many thanks for the quick reply and investigations, I simply love your products ;)

quick update: I configured DCS and raised the output power and it seems to helped a bit. nonetheless I still face issues that even devices with better signal strength (say -65dbm) have high ping times (as you mentioned) I will check with my neighbor if he can lower the transmit power of his 2.4Ghz wifi. I guess and hope it…

Hi Richard many thanks for the in-depth details, appreciate it that! I configured DCS schedule as well as raised the outpower to 12dbm for AP-Stube and AP-Eingang. I do recognize that there is a lot of traffic on those channels and they could cause the issue. I will let you know how the changes impacted the setup. I am…

Hi Richard many thanks for the quick reply. I just grant you access to the site. meanwhile I have an update: I installed my old NWA1123-ACv1 in the same location (ceiling) and it works fine, so it cant be an issue with the cable, switch or router. I do believe there must be an issue with either Nebula or the firmware of…