Zyxel_Bella  Zyxel Employee

Hi @Bigtroll001 If you could confirm two devices are using same band for example n78, could you get the signal value of RSRP, RSRQ, SINR and RSSI on each device? Or Screenshot web GUI Cellular WAN Status page including above information let we check it. (access GUI > System Monitor > Cellular WAN Status) Thank you Regards,…

Hi @baba You can click on the right of the client list bar to select the band and channel at Site-wide > Monitor > Clients page. Thank you Regards, Bella

Hi @Bigtroll001 Although they both supports 5G NR/4G LTE, but service band is based on device’s supports frequencies when you did test on two devices may be not the same. We will consider its really time signal to measure if the result is expectable. And NR5101 is not only network router, but it also combines WLAN AP, LAN…

Hi @baba We checked into the site at different timestamp within a day to confirm the channel status and ensure radio 5GHz works at any time. Our observation is same as previous, AP services 5GHz well but most clients connect to 2.4GHz. Compare to the date before 5GHz radio down event, the result is the same that two thirds…

Hi @baba We checked into the site again, most clients connect to radio 2.4GHz and a few event logs with 5GHz. Because current power of 2.4GHz is larger than 5GHz in the radio setting page. Could you lower 5dBm of 2.4GHz to help clients connecting to 5GHz? Thank you Regards, Bella

Hi @baba We've manually re-enabled the radio 5GHz on all APs. The root cause is been found that a process was hang when applying on the AP. And we'll enhance on protect and recover the service when it detects abnormal situation. Thank you. Regards, Bella

Hi @baba After investigated, we found the result is due to the AP applied the running-cofig which includes both IP address and domain name but domain name override the firstly applied IP to cause the issue. The thing we’ve confirmed is NCC pushed the correct info for AP, but we’re still working on tracking the flow AP part…

Hi @amichelf Thank you for the information. Because the newer version of Intel(R) Wi-Fi 6 AX201 wireless card is available. Could you help to upgrade the driver and monitor if issue still happens? We’ll check current event logs and update for you. Regards, Bella

Hi @baba The event logs indeed have no any clients connect to radio 5GHz after Nov 29th. We’ve download the diagnostic files of one AP under investigating, the running config is correct that both radio are enabled. We’ll keep check the detailed status of AP and update you. Thank you. Regards, Bella

Hi @amichelf We don't have get Surface device can't connect to WPA3 SSID issue reported. Could you share your driver card information and version for us? And we'd like to check the logs, please enable the Zyxel support at Help > Support request > Invite Zyxel support as administrator, save the changes for us to check.…

Hi @baba Thanks for the information. We’ve checked into the access point and confirmed your description that accounting server uses domain name in the config file. We’ll clarify and update you asap. Regards, Bella

Hi @baba Ensure the AP status is up to date after apply new settings, if the security type of SSID applied on AP the server will use IP address in the config file. You can access the AP by ssh and use command show running-config to check or enable the Zyxel support at Help > Support request > Invite Zyxel support as…

Hi @apklub Welcome to Zyxel community! Thanks for your detailed description for us to know your application. Could you provide the access point model name and running firmware version information? We’ll clarify the mechanism then update you afterwards. Thank you Regards, Bella

Hi @xeoncloud Welcome to Zyxel community! As you mentioned you’re using Nebula, here is the path to change country code on Nebula. Please go to Access point > Configure > Radio settings > Country then select United Kingdom as your location. The AP will follow the settings to apply corresponding radio regulations. If you…

Hi @mist If your settings are same on both switch and AP then it will be workable, just ensure both side with the same tag behavior. Yes, the command show arp-table on AP only displays the devices in the same subnet. Thank you Regards, Bella