Zyxel_Can  Zyxel Employee

Hi @Afdent, Can you share some information with us: 1- What’s your USG40’s current firmware version? 2- Can you share your current topology with IP addresses on it? 3- USG40 doesn’t have SFP input for fiber connection. How did you connect it via Fiber? Can you provide your FTTH device’s brand, model and firmware version?…

Hi @Antares3000, Can you provide your topology with IP addresseses on it? Apart from the settings ATP700, you will also need to configuration on your Switch. On the switch site, make sure you have applied the following configuration: 1- Create VLAN835 on your switch 2- Set the port connected to ISP’s line as Untagged 3-…

Hi @CarlosM, Can you share some information with us; 1- Was it working with previous firmware version? If so, what was your USG FLEX 200's previous version? 2- Is your USG FLEX 200 behind NAT? 4- Please provide me temporarily remote limited-admin access to your USG FLEX 200 by private message. 5- For Android the settings…

Hi @Wojtas, Thank you for your feedback. Please kindly provide limited-admin account of your USG210, remote desktop information to Windows 10 laptop and maintenance window details to me by private message.

Hi @RichardSteiner, Can you capture packets from WAN interface when you type “ping google.com forever” to WebGUI’s CLI for the scenarios below: (Maintenance > Diagnostics > Packet Capture > Capture) 1- When only your laptop attached to your USG FLEX500 2- When your laptop attached to P4, and your Zyxel (GS-108B v2)…

Hi @Wojtas, Thank you for sharing information with us. When you broadcasting hotspot wifi signal from your Android smartphone, If you press connect button on strongswan software does your smartphone connect to your USG210 successfully via IKEv2 VPN? Does the IKEv2 tunnel between Android smartphone and USG210 build…

Hi @jonatan, Thank you for your feedback. This issue was solved. Please update your signatures.

Hi @Pedroj, Thank you for your feedback. I have provided you the firmware. If there's something we can help, please let us know.

Hi @fbesuchet, Thank you for providing me remote access information by private message. The firmware has been installed and works successfully.

Hi @Pedroj, Thank you for your feedback and diagnostic information. Could you please temporarily disable your E-mail security and observe if this symptom still exist? (Configuration > Security Service > Email Security)

Hi @Cofix, If disabling firewall settings still don’t allow your HP printer to send e-mail, that means SMTP packets were not dropped by USG60. 1- Can you draw your topology and post into this forum topic? 2- Did you configure your printers properly? You can also check following article that related this issue;…

Hi @Wojtas, Could you share TEST_IKEv2_Tunnel VPN’s configuration’s screenshots with me?

Hi @fbesuchet, You can provide me the following information by private message so I can help you to install the firmware. Please send the following information to me by private message: 1- Remote Desktop Access to a client(AnyDesk/Team Viewer) 2- Temporarily admin account and password

Hi @Wojtas, Thank you for your feedback. When you connect strongswan with your mobile phone, can Windows PC connect to USG210's L2TP? In the provided log, we see that 2021-06-09 13:40:46, 5.173.121.215:4969 ,USG_IP:500 , info ,ike ,IKE_LOG , , , , Receiving IKEv2 request Do you use strongswan software to connect with your…

Hi @Pedroj, Thank you for your feedback. I can access to console via AnyDesk software. Please kindly keep it running. Tera Term software was set to capture logs. Please keep it running until next time issue occurs. When next time issue occurs, please capture console(Tera Term) and diagnostic logs and send me.