Zyxel_Emily  Zyxel Employee

Hi @nielsscheldeman, Here is a FAQ for your reference.

Hi @Gileraracer, Which type of SecuExtender are you using? Is it SSL VPN Client or IPSec VPN Client? If you use Zyxel VPN Client to establish VPN tunnel, it will pop up authentication page on browser automatically. For SSL VPN, you have to enter correct URL on browser manually. (e.g. https://YourDeviceIP:8080) You can find…

Hi @Rogge, It is a bug on the SecuReporter. We already recovered all report tasks by Jun. 30th. All daily reports should be generated now. If daily report is still not generated, please send the MAC address of the device to me in private message. Thanks!

Hi @Gileraracer, In the current design, the user needs to set up the Google Authenticator by scanning the QR code on the administrator portal. We will move this request to idea section for future evaluation. Thanks for your suggestion.

Hi @dbischof, The following ports are opened from WAN to ZyWALL by default. If you'd like to remove these port from the security policy rule "from WAN to ZyWALL", edit the service group "Default_Allow_WAN_To_ZyWALL".

Hi @nielsscheldeman, Thanks for your suggestion. We will move this request to idea section for future evaluation.

Hi @mat17, If you have standard SecuReporter license on USG FLEX 200, you can find which IP addresses use those applications. On SecuReporter, go to Analysis > Traffic. In Traffic Detail, click "by Application". Click the application name. In this example, we'd like to check which IP address watched YouTube. Click "Source…

Hi @vining, I just use USG20W-VPN(USG FLEX 50W) to run ZTP and it works when the laptop is connected to P3. Click the link in the email and it shows "ZTP process succeeded" on the screen. Here are the console logs for your reference. Ensure you reset the device to default by pressing the "RESET" button on the front panel…

Hi @TedB, On your laptop/PC, go to Device Manager and check which COM port is. Enter the correct COM port and speed 115200 in PuTTY. Make sure you connect an USB serial cable to the console cable.

Hi @arthurkk, You can edit the static DHCP table by yourself on three USG20W-VPN now.

Hi @MarkoD, Yes, USG40/60/W with FW 4.73 is able to update GeoIP DB after July 10th.

Hi @kyssling, On the AP DLink, check if it has the operation mode such as “Access Point” or "bridge mode" and select this operation mode. Connect the AP to another lan interface and assign this lan interface to another zone. Then create security policy rules to block this zone from accessing other lan zones.

Hi @arthurkk, If the symptom still exists, please send the web GUI access of those devices to me in private message. Thanks!

Hi @MarkoD, Recently, the Geo-IP DB file cannot be compressed completely and the issue will be fixed in 5.37. We stop releasing new GeoIP version until 5.37 is released. The database of GeoIP for 5.37(ATP/USG FLEX) and 4.73(USG/ZyWALL) are the same. Hence, the latest GeoIP version for 4.73 also stays at version 20230518.…

Hi @MikeForshock, If you need to create more VLAN interfaces, USG FLEX 200 and USG FLEX 500 are recommended. Max. number of VLAN interface USG FLEX 200: 16 USG FLEX 500: 64