Zyxel_Eric  Zyxel Employee

Dear Sir, I have contacted you via private message. Please check your message box for further assistance. Best Regards, Eric

You can switch your Multy to Bridge mode, and the devices connect to Multy and the Router can communicate with each other, and you can manage the devices on the Router. Switch Network Mode from NAT to Bridge mode, Multy App >> Menu Bar >> Settings >> Network Mode.

Multy support NAT mode and Bridge mode. NAT mode by default and user can switch the operation mode on Multy App. Multy App >> Menu Bar >> Settings >> Network mode

That is the SSID for wireless backhaul, normally the SSID should be hidden. May I know what is the device that scans this SSID? and the OS version of the device? Are all the devices that you have can scan it?

Hi All, Sorry for the inconvenience. If there is any official release of this Driver we will post our update here. Best Regards, Eric 

Dear Sir, In your case, due to the DFS may cause your backhaul connection drop consistently. I will suggest you connect your Multy with Ethernet backhaul. With Ethernet backhaul, the backhaul connection will not drop by the DFS. Please refer to the link for the Ethernet backhaul connection.…

Please contact our local Support for RMA. https://support.zyxel.eu/hc/de/requests/new

Dear Sir, Yes, you can add the third PLA into your excist PLA pair. Please refer to the User Guild of PLA5456, and page 12~14 has the steps for you to set the thrid PLA. https://www.zyxel.com/support/download_landing/product/pla5456_23.shtml?c=gb&l=en&pid=20140501080004&tab=User_s_Guide&pname=PLA5456 Best Regards, Eric

Dear Sir, Multy is a tri-band Mesh WiFi System, it has 2 "5G band", and 1 "2.4G band". Regarding the 5G band, One of the 5G band is dedicated for the Backhaul connection between two Multy, which is channel 132 in your case. Another 5G band is for end devices, which is the wifi that your devices connect to, the channel is…

Dear Sir, Please provide below information for us to clarify your issue. 1. Do you mean the primary Multy will drop the internet connection sometime or the second Multy X? 2. Please provide your network topology. 3. Try to change with a new cable connect to the WAN port of Multy. 4. Please send feedback from your Multy…

Hi @Baloo247 , Did the third node ever glow red LED? Seems the connection on the third node has some issue. 1. Please check the Daisy Chain option on your Multy App >> Settings >> Advanced Settings, make sure it is on. 2. Run the Diagnose on your Multy App, and test on the part of Root to the third node. 3. Please send…

Dear Sir, When you pressed the reset button while the Multy was booting up, the Multy would into the Boot mode. Please reboot the Multy U again without pressing the reset button. If you would like to reset your Multy U, please pressing the reset button when it glows blue, red, or purple(Pink/Blue). Best Regards, Eric

What is your device that had the green LED on after pressing the reset button? Please provide the model name of your device.

Dear Sir, Both PLA5456 and PLA6456 can support multiple nodes in one network system. You can press the encrypted button for 2 seconds on the Root node and another PLA which is in the other room. Those two PLA will connect to each other, and you can also do the same steps to the second node and third node, and so on to…

Hi, Do you mean that you want to access your Multy from WAN without your phone? If you have Multy Plus, you can access the web interface of Multy Plus from WAN by its WAN IP, but you will have to make sure the WAN IP is a public IP, otherwise, you may need to set a port forwarding rule on the Router/Modem. However, if your…