Zyxel_Jay  Zyxel Employee

Hi @MaDa99 I'm sad that your Apple Support gives you the wrong answer.We have checked with Apple TW. And they said they will report the issue to Apple Germany Team.Unfortunately, they don't have any articles to explain the spec.To let you can understand easily, we compare the none-supported-6G Apple product spec and the…

Hi @MaDa99 Yes, all devices are based on IEEE 802.11ax, but the Wi-Fi 6 and Wi-Fi 6E protocols were created based on 802.11ax. Devices require hardware support to support 6G radios. Wi-Fi 6 product doesn’t have the hardware support to connect to 6GHz. We have checked with Apple TW Support.Now only iPad Pro (M2) (2022) can…

Hi @MaDa99 IEEE 802.11ax is a protocol. Wi-Fi 6 and Wi-Fi 6E are based on 802.11ax to produce. Wi-Fi 6E adds the 6G radio frequency, and devices require hardware support. So you need to check the product spec supported Wi-Fi 6E (802.11ax) That product will support 6G radio. Jay

Hi @MaDa99 Unfortunately, now Apple product that supports WiFi-6E is the iPad Pro (M2) (2022).All of your Apple devices are only supported 802.11ax Wi-Fi 6 wireless networking.They don’t support Wi-Fi 6E protocol, so you can’t use the 6G radio with your Apple devices. Jay

Hi @wscarvalho Thank for your response to the ticket and Zyxel forum. We summarized the ticket content here. We didn’t find the abnormal log from AP. The hardware might be damaged. You can try to turn off the AP for a few hours. And turn it on to try it. If it doesn't still work, please help us find a local partner to do…

Hi @EDVG If the customer has not used the voucher, the voucher will display an unused status.If the customer has used the voucher, the voucher will show an active status.If you didn't find the voucher, it might have expired.And it will delete after one day.In short term, we suggest you can test the voucher which people say…

Hi @malakudi First, we summarized the result of what we tested the last time.We saw we got the DHCP discovery and DHCP offer at the DHCP server. We didn’t get the DHCP request from AP or Samsung TV.And then we collected the packet on AP. We could see that AP forwarded the DHCP offer to the station. However, AP didn’t get…

Hi @pseudin Because we have checked the Intel Official website, and Intel has fixed a lot of issues with the device disconnection. Please help us upgrade the laptop network adapter driver to the latest version. Then, please help us connect the SSID “media” again, and check if it still has the issue. If it still has the…

Hi @malakudu We have sent you an email but have not received your reply. We're sorry to hear that your issue has not been resolved.According to our last investigation, we want to further check the DHCP packets between SAMSUNG TV and NWA90AX, to help the TV to connect with our NWA210AX smoothly. Could you help us keep the…

Hi @pseudin Could you help us update the latest firmware 6.29 version?About the “key handshake fail” issue, we have adjusted some settings about it in 6.29 version. You can upgrade firmware at Organization-wide>Configure>Firmware management,Click the NWA90AX, and click the “Upgrade now” If you still have the issue after…

Hi @EDVG The design of our voucher is to give the customer a voucher with a time limit.The voucher has not yet been used for authentication. The voucher will be in the unused state.When a user has used the voucher for authentication. NCC has started counting down the duration. The voucher will be in the active state.The…

Hope these tips will help you.We will wait for your reply.

Hi @ matty930 We found your 5G channel was overlapping. We suggest you can disable the “Avoid 5G DFS channel” and adjust the “5 GHz channel deployment” to “All available channels”. Let your 5G channel not overlap. When the signal is strong but clients still couldn'toperate at an acceptable throughput, you can refer to…

Hi @ saqib_s Let us clarify the situation. Your guest used your guest’s SSID for a while. And your clients go offline. When trying to re-authenticate, you got the password incorrect. Because your SSIDs are different from 2.4G only and 2.4G&5G, could you share with us why you only want to let the guest use 2.4G?And if you…

Hi @Namia The green icon means that AP is online and it has an Ethernet uplink. The green-on-white icon means that AP is online and it has the wireless uplink and it doesn’t have the Ethernet uplink.About the AP status on NCC, you can refer to this…