Zyxel_Nathan  Zyxel Employee

Dear @Alex_Atkin_UK, We are sorry to keep you waiting. Currently, we are not going to support Band C channel in our APs, it is because presently Band C channel is not popularly supported by client devices (like smartphones). In a situation like, when AP provides Band C channels but client device cannot use it, the client…

Dear @Alex_Atkin_UK, Welcome to Zyxel community. For using UNII-3 channels in the UK, we are still in the process of confirming the schedule to support it. We will keep you informed asap. Best Regards, Nathan Peng

Hi Mario, We will put this feedback for evaluation internally in our future improvement. Thank you for your suggestion. Regards, Nathan

Hi Ole, Thank you for providing the log file. After analyzing, it looks like the network interface of the AP does not work correctly. Please try the following troubleshoot steps and see if the AP can get back to normal: 1. Hardware reset the AP to factory-default settings. 1-1. Make sure the Power LED is on and not…

Dear Ole, We are sorry about the issue that you encountered. In order to analyze the status of your WAC6303D-S, could you help to collect the AP diagnostic log via console (Tera Term) then send the log file to us? You may follow the steps below to collect log. 1. Go to Tera Term > File > Log… 2. Type in a log filename. For…

Hi Thomas, Thank you for the reply with your topology. About your questions: 1. Why would it be a good plan to put the MultyX before the NWA? * It is because MultyX has more LAN port numbers than NWA210AX and you can easily extend your setup if needed, that’s why we suggest connecting the MultyX in the middle. 2. Did you…

Dear Stefan, Good day! Regarding the first problem “get a blank form within select Organizations”, have you tried clearing browser cache, or using other browsers (Chrome/Firefox/Edge) or incognito mode to open the page but Organization still shows blank? If yes, could you help to take a screenshot to show the symptom? For…

Dear Mario, Good day! Regarding the Wireless Health function in the ATP, it’s similar to Nebula’s, the difference is only on the chart display. In the ATP, the Wireless Health shows Radio Alert Count and Station Alert Count with Bar Chart. For example, in your screenshot, the chart above refers to Radio Alert Count, it…

Dear @vimesavi, Good day! You mentioned that this question was also relevant to you, may I get some more information from you? 1. What AP models were you using while encountering this issue? 2. What was the AP firmware version? (like 6.25 ?) 3. Were you also using 5G band? Which channel and what was the channel width used?…

Hello Sven, We are still trying to duplicate this symptom on our end, and we will keep you updated. Regards,Nathan

Dear Michael, Welcome to Zyxel Community! To check local credentials for your NWA50AX, please go to Nebula Control Center > Site-wide > General settings > Device configuration > Local credentials, then you can login to AP GUI via the credentials. Regards, Nathan

Hi @TomFrOs 1.) If you want to combine the NWA210AX with Multy X, it's better to go through Ethernet cabling to extend the coverage, just be aware that the meshing mechanism can't be applied in certain combination. For 2.), If you plan to implement Wi-Fi from the 0th floor to the 1st floor, you may just configure the AP to…

Dear ironwall_io, The CAPWAP standard has four types to do auto discovery, have you set DHCP Option 138 or other methods instead of broadcast? If you didn’t configure option 138 under controller’s DHCP server, you may go to Controller’s GUI > Configuration > Network > Interface > Ethernet/VLAN > Advanced Settings >…

Hello Sven, Thank you for the reply and providing your Nebula Org/Site for us to check directly. Today we login to Nebula to monitor your APs’ status, and we notice that there are around 18 to 20 clients connecting to the AP ‘APFlex_2 - C12 - P4’, and the 5G channel utilization does go high, around 79%. After investigating…

Dear Sven95, Thank you for contacting us. The 5G band has more channels than 2.4G for moving to a less congested channel, so generally the 5G channel utilization may not reach that high as 90%. In order to figure out this issue, could you help to take some screenshots to show us regarding the symptom of “channel…