Zyxel_Panda  Zyxel Employee

Hi Harvey, Thanks for providing the relevant files. Based on the AP's diagnostic log, your iPhone 8 plus connected to the 2.4GHz, but there were some interference is detected around the wireless environment, so we suggest to change the band from 2.4G to 5GHz and enable the DCS(Dynamic Channel Selection) function to select…

Hi Stefan, Okay, thanks for your help, I'm available to access Teamviewer session at that time. Please provide me the model name of Dell laptop as well. Thanks a lot.

Hi @WLN_Net_Support, For example if there are two SSIDs , one is "Employee" SSID with VLAN 10, the other is "Guest" SSID with VLAN 20. 1. Go to Access point > Configure > SSID_overview > Authentication > Edit 2. Fill in the VLAN ID to 10 for SSID "Employee" and then back to SSID overview page to save the changes. 3. Fill…

Hi @sverheggen Please provide the complete model name of Dell laptop to me, so we will try to find the same laptop to reproduce the issue symptom. Or shall we arrange a time on May 8th tomorrow to do the tests with Dell laptop? And provide us the remote access (like using Teamviewer or else) of other PC/laptop could be…

Hi @HVF Please post and attached them on the forum directly. I'll help to check that. Thanks!

Hi @sverheggen Based on the log "has deauth by STA Logout on Channel: 40, SSID: xxx, 5GHz, Signal: -73dBm, Tx/Rx: 0/0 , we can see that STA connected to the 5GHz with channel 40 and signal strength is -73dBm , the reason code 1 is "STA was deauthenticated because unspecified reason". You can refer more reason codes…

Hi @Ermess, For example, if you would like to add the MAC address of three clients into MAC filter profile name: test , please type the following commands: Router# configure terminalRouter(config)# wlan-macfilter-profile testRouter(config-wlan-macfilter test)# filter-action denyRouter(config-wlan-macfilter test)#…

There are two relevant settings you can configure them on the NXC. 1. Enable RSSI threshold and configure the values. Go to CONFIGURATION > Object > AP Profile > Radio > To select 2.4 or 5GHz radio profiles and click "Show Advanced Settings" and then enable Signal Threshold and fill in the signal values on Station Signal…

Hi @Reebs, As you mentioned that the AP device is back online by private message. And you're not sure exactly what happened but it is back now. However, you had a new question: "What do you need to configure so that your connection switches over to the stronger AP? " Could you create the new post for this new question as…

Hi @CPF, As @RichardHan mentioned that,so it should be to configure some security settings like to use 802.1x with the switchport to auth all traffic from the AP on the switch(the upper layer of the AP), because the Ethernet cable on the AP is unplugged, the AP is completely isolated. For AP, the best way is to install…

Hi @CPF, What's Outdoor AP Enclosure you're using? Is it our outdoor AP enclosure of Zyxel as below link? https://www.zyxel.com/tw/zh/products_services/Mounting-Accessories-Accessory/flexible-mounting#OutdoorEnclosure Generally outdoor AP would be installed in a high place which is not easily accessible and the enclosure…

Hi @Reebs The default AP number of NXC2500 is up to 8. so your 3 APs should be managed by NXC successfully. And I checked the diagnostic log of 3 AP (AP0_Office , AP1_Nursery and SR1_ServiceRoom ) which you provided me from other forum post were managed by NXC2500 successfully. As @Zyxel_Joslyn mentioned that before ,…

Hi Reebs, Thanks for providing those files, but there is no any Gateway or Gateway2 SSID after I filtered all contents of 3 APs and NXC's configuration. Could you use some WiFi analyzer tool to scan entire wireless environment? To check which BSSID is used Gateway, Gateway2 with its MAC address, so you can use the MAC…

Hi @Reebs Please go to MAINTENANCE > Diagnostics > Files > Download And you don't need to have a USB stick connect to NXC's USB slot. Thanks!

Hi @Reebs Please go to Monitor > Wireless > AP Information > Radio List > , select each AP separately and click "More Information" by NXC2500's GUI. To clarify whether there is any SSID name and BSSID match to old SSID. And I suggest to use some Wi-Fi analyzer tool like InSSIDer or WinFi by PC or mobile device to scan your…