Zyxel_Richard  Zyxel Employee

@jpblanch75 May I know which Switch you're using? Our AP can't send the LLDP during the firmware upgrade time, and we do have found some IoP issue caused by this case, where switch doesn't receive the LLDP from PDs during the firmware upgrade period and shut down the power. The solution is just like you've said > disable…

Hi Sir, The issue has been fixed. Best Regards, Richard

@jpblanch75 Please check your private message box for the further diagnostic instructions, thank you Best Regards, Richard

Hi Sir, 1. About the firmware upgrade problem, please make the other AP online and keep the environment for us to diagnostic the issue. 2. Since the AP is managed by Nebula, so please track the device information through the NCC. (The device negotiate with NCC instead of MyZyxel) 3. Currently there's no way to remove the…

Hi Sir, We're analyzing your case, and just the moment you remove one of the AP from the site... Cloud you please add the AP back to the site, and let us keep checking the settings/device behavior? Best Regards, Richard

Hi @Mjd0604 Checked the printer's Wi-Fi capability, it only supports WPA-AES/TKIP security settings. And by default our APs use WPA2 to reach stronger security, which will make the printer unable to connect to Wi-Fi. Besides, our AP doesn't support WPS. So you need to manually enter the password for Wi-Fi access. In order…

Dear customer, Sorry for causing your inconvenience, we just released the latest patch firmware today. Through accessing your site, I've confirmed the issue. We're investigating in the case, and will update to you for any progress ASAP. Best Regards, Richard

Hi customer, If the device is still in the boot-up loop even after reboot, then it is regarded to the device issue. Please proceed the RMA process to return the device. Sorry for causing your inconvenience. Best Regards, Richard

Dear Customer, It seems to be a display issue on the Nebula, both of your APs have been upgraded to the latest firmware [V6.30(ABTD.1)] successfully. So don't worry about your device is out-of-dated. We'll fix this case ASAP, and update the progress here. Sorry again for causing your inconvenience. Best Regards, Richard

Dear Customer, Sorry for causing your inconvenience, please help us to enable the Zyxel support under [Help (bottom-left of the dashboard) > Support Request > Invite Zyxel Support as Administrator > Save], and provide us the name of your Org/Site, so that we can further check your Nebula site settings. Best Regards, Richard

Hi Albymatta, I'd recommend to follow the steps below with the problem. 1. In the "AP Policy" tab, select the firmware update mode to "FTP + Manual" (If the traffic path from NXC to AP will pass through a firewall, please also allow the FTP service between their IPs) 2. Remove the WAC5123AC-HD from the manage list 3.…

Hi Sir, We've confirmed this issue, and will fix this as soon as possible. The reason of the case is, all APs registered in this site are NWA50AXs, so NCC grey out some settings that aren't supported by the AP. But actually the guest network should be enabled (since the AP should have the capability according to the device…

Hi Sir, Sorry for causing your inconvenience, could you please enable the Zyxel Support in the directory [Help (bottom-left of NCC) >Support Request > Invite Zyxel support as administrator > Save] and Provide your Org/Site name for us for further investigate in your case? Best Regards, Richard

Hello customer, Based on the Spec, NWA50AX supports [5.15 to 5.35] GHz and [5.470 to 5.725] GHz in the EU region, while channel 144 is ranging from 5.71 GHz –5.73 GHz, so it's not supported by our AP, So does the UNII-3 channels. Hence in the Web GUI you can't select those channels.…

Hi Sir, The mainly difference on these devices is, the Nebula NR7101 can be registered and managed by our Cloud Platform - Nebula Control Center. Where you can easily manage/maintain your network with the benefits below: * Monitor your network at any place, such as checking cellular signal quality, check connected client…