Zyxel_Support_CPE  Zyxel Employee

Hi ahcdal, I will reply in a private message. Regards, Bob

Hi ralliartur, Obrian, I will send the latest LTE5366 firmware to you separately. 

Hi ralliartur, 1. I understand that the stand's design does not fit to all the LAN ports. I will talk to my colleagues in order to stress the importance of user experience and user-oriented design. 2. I can see the same behavior. I will discuss with my colleagues. 3. Could you please check which LTE band it is (Monitor >…

Hi Sir, Please go to this link and then ask help from keenetic. https://help.keenetic.net/hc/ru

Hi Farrokh, May I know the firmware version of device? And who is your service provider?

Hi, I will send a private message to inquiry the product information first. Please check your message inbox (upper-right corner). Regards, Bob

Hi rvsjimbo, May I have your fw version? And the issue you encounter? 

Hi SteveD, The V5.13(AAVF.10)T0 of your device is customized fw so that’s why you cannot upgrade to V5.13(AAVF.13)C0. Please contact with your ISP if you need new version.

Hi DGM, May I know who is your service provider? If you would like to know firmware version, you can login to GUI and go to status page to check it. Below is LED behavior of VMG8924-B10A

Hi parmi, It’s a known issue with (V5.13 (ABLZ.1) b8_20190225) fw for Zyxel Home & Life HUB and then we will fix in future. 

Hi JustPretender, Which 5G channel is used when the issue happens? You can login to device and then go to Network Setting> Wireless > General > select Band “5G” to check it. In order to clarify if it’s caused by radar signal, can you please help to select channel to ch36/40/44/48 to monitor?

Hi thomaslkjeldsen, The solution was included in V5.13(AAVF.13)b1 version; you can refer to page 13 “5G beacon” issue.

Hi JustPretender, We did internal testing for a long time, can you please describe more detail you encounter in 13C0 fw?

Hi ChrisM, The patch with V5.13(AAVF.11)C0_20180409B is included in 13C0, you can use this one. But I suggest you can contact with your ISP first if it’s need do any settings for Hiper network.

Hi ChrisM, Can you please share fw version on your device now? Thanks.