Comments
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13.107.136.9 empathicpracticellc.sharepoint.com
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Thanks Jerry, That makes sense, I'll add *.janeapp.net to the trusted sites. I didn't know to review log for troubleshooting.
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Lukas, Mine seems to soft reboot ok after a fresh hard restart. The problem happens after it's been running several days with content filter logs sending to secureporter. I think there is a process hanging that prevents reboot.
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Jerry, I upgraded from v4.35 to v4.35.2. FYI I have an ATP 100 that is doing the same thing. No data in secureporter post 4.35.2 upgrade. I reset the all the settings related to secureporter on the ATP200. I'll do the same on the ATP100 in the morning and then reboot. That's what fixed the ATP200.
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Jerry, I guess I didn't explain well enough. I had everything working for several weeks. Just recently I checked secureporter and no data. Only change was firmware. It's fixed now as I reset some of the settings and rebooted. It hung on reboot also, had to do a hard reboot. Once I did the above I have data again. Something…
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Rene, It's an anomaly if you hit refresh you will see it actually does the update.
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It was a bad cable. Thanks for responding.
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KathyLin, Thanks for the response. Unfortunately the first one was completely dead so no way to test it. 2nd one died unresponsive with a solid yellow light. Hoping the third works. I do appreciate the forums and timely response.
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Thanks Emily, Pass on the appreciation to the dev team for fast response.
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sk8er I don't have IP reputation turned on in this case. FWIW the 4.35 firmware seems to have resolved it.
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Thanks, I'm setting up for the first time also. Does it matter if my DHCP server is on a windows server rather than the Zyxel?
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You want to use the Cascaded Router option on the ATT Modem. Then on the Zyxel create objects for your static ip's. Use those objects in your NAT rules. To use this static IP block behind your router with the Cascaded Router option: (Assume your router's WAN port is directly connected to the U-Verse Gateway, and currently…
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Ok great. Thanks for the update Emily
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Emily, The problem still exists. It's a bug where the site won't open with content filter on and it is not in one of the checked categories. It's been just a few websites so far. I'm also having a problem with windows updates when category filter is on. Hopefully v4.35 will improve the situation. This is only on ATP series…
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Emily, I misdiagnosed as unrated page error the category "Fashion and Beauty" is not checked in the content filter and could not reach site. When I turned off the content filter the site responded. Turn filter back on and site continues to respond.