Internetheavyuser  Freshman Member

Did you use the same Sim card in the same place with other device to cross check?

What do you mean PRIORITY? User can choose the priority of 4G or 5G to do the PCI lock? What would happen if you dont set PCI lock and choose access technology : AUTO I saw the user manual, it seems like they dont have priority on PCI lock. If you purchase the device from ISP, you might able to feedback you opinion to ISP.…

What is your FW version? And can you show me how you set the IP passthrough and show me the error message?

I use the FW V1.00(ACDJ.0)C0 And it did not have the schedule reboot function. If you purchase the machine from the ISP, then maybe you can ask them for this feature. For me, I use the Zyxel Air APP to reboot the device. I only need to open the APP and click reboot before I go to sleep which takes me less than 30 second.

I dont know what you said. What is your FW id? Did you ask your ISP to upgrade the FW?

Hi Peter, What kind of error did you get? And what kind changes did you do? If you want to do the IPPT, you can follow the steps below. You can check Broadband → Cellular APN click Modify on APN1 and you can see there is a IP Passthrough → disable it and press OK in the bottom of the page.

You can check Broadband → Cellular APN click Modify on APN1 and you can see there is a IP Passthrough → disable it and press OK in the bottom of the page.

According to the User manual, NR7101 did not support SMS Messages function. I think it is hard for us to get the Root password or even AT command to check the SMS message. Some ISP provide the service to resend the SMS to designate phone number. Maybe you can check this service.

Maybe you are asking IP passthrough mode? You can check the user guile for IP passthrough mode.

"even the devices already connected can't access internet anymore" —> Did you check the internet access for the LTE5398-M904 is working correctly? How about the signal strength ? Does your environment have other routers ? 5GHz signal is weaker than 2.4GHz which is easily be blocked by the wall or other wireless router.…

According to the document I posted, one is normal version and one is with Nebula Cloud - managed function.

What is your FW id? Did you ask your ISP to upgrade the FW?

If you installed the non-official FW or SW to make the device crash. I think it is not able to recover from it. Have you tryed reset to default? Otherwise you need to ask for RMA and pay for the maintenance fee

Could you descrice how you did that? Can you login WebGUI?

With the request so urgent for the business. I would suggest you reach out the website below. https://support.zyxel.eu/hc/en-us/requests/new?ticket_form_id=114093996354 This forum is for the operation issue of Zyxel product.