USG FLEX Event log for can not found the claim device?

FreemanJJ
FreemanJJ 文章數: 45  Freshman Member
Fourth Anniversary
於 防火牆系列
請問約每兩分鐘even log就會出現下列訊息, 是什麼問題?

2021-09-23 19:28:47
Myzyxel Dot Com 
[SecuReporter] Upload fail when https post. Server response:500/50003/Can not found the claim device , try to sync with NCC

2021-09-23 19:28:47
Myzyxel Dot Com 
[SecuReporter] Upload fail.

Accepted Solution

All Replies

  • Zyxel_Cooldia
    Zyxel_Cooldia 文章數: 1,511  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Hi @FreemanJJ,
    可以私訊給我您那一台設備的mac和 serial number，我們這邊確認一下這一台設備的狀況。
  • FreemanJJ
    FreemanJJ 文章數: 45  Freshman Member
    Fourth Anniversary
    答覆✓
    私訊妳了, 謝謝
  • FreemanJJ
    FreemanJJ 文章數: 45  Freshman Member
    Fourth Anniversary
    WAN & LAN IP 相同區段衝突問題我已修改LAN IP Gateway後目前還是每兩分鐘出現這些訊息
  • FreemanJJ
    FreemanJJ 文章數: 45  Freshman Member
    Fourth Anniversary
    現在改出現底下訊息
    2021-09-29 21:20:51
    Myzyxel Dot Com
    [SecuReporter] An SSL error has occurred and a secure connection to the server cannot be made.

    2021-09-29 21:20:51
    Myzyxel Dot Com 
    [SecuReporter] Upload fail.
  • Zyxel_Cooldia
    Zyxel_Cooldia 文章數: 1,511  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Hi @FreemanJJ,
    [SecuReporter] Upload fail when https post. Server response:500/50003/Can not found the claim device , try to sync with NCC 
    原始log的問題我們正在緊急處理，請稍待我們一下，好了這邊對立刻通知您這邊。
    Myzyxel Dot Com
    [SecuReporter] An SSL error has occurred and a secure connection to the server cannot be made.
    新的log會連同第一個問題一起查看，請稍待我們的確認，謝謝! =)
  • FreemanJJ
    FreemanJJ 文章數: 45  Freshman Member
    Fourth Anniversary
    今天又去even log查看 目前還是相同頻率發出底下訊息
    2021-10-06 10:22:35
    Myzyxel Dot Com 
    [SecuReporter] Upload fail.

    2021-10-06 10:22:35
    Myzyxel Dot Com 
    [SecuReporter] Upload fail when https post. Server response:500/50003/Can not found the claim device , try to sync with NCC

    2021-10-06 10:24:35
    Myzyxel Dot Com 
    [SecuReporter] Upload fail.

    2021-10-06 10:24:35
    Myzyxel Dot Com 
    [SecuReporter] Upload fail when https post. Server response:500/50003/Can not found the claim device , try to sync with NCC


  • Zyxel_Cooldia
    Zyxel_Cooldia 文章數: 1,511  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Hi @FreemanJJ,
    後端相關server 今天剛上patch。應該要可以正常顯示並且不該有該log，我們這邊正在確認中，請稍待我的回應。
  • Zyxel_Cooldia
    Zyxel_Cooldia 文章數: 1,511  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Hi @FreemanJJ,
    查看最後一個log的時間，剛好是patch完，可能有時間差，現在應該是正常的狀況了。可以再幫我們連到SecuReporter portal確認一下看看是否正常了。

分類

Zyxel Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）