Bob_C  Zyxel Employee

Hi Magaggie, Could you please contact Zyxel support team? This case might need some remote troubleshooting sessions, and I think it'd be better to handle this case by ticket. Please provide the NR7101's serial number while reporting the issue to the support team. Contact Support | Zyxel Networks You may refer to the System…

Hi Sunef, The V1.00(ABQU.5)C0 is available on Zyxel global website. It solves the problem where a USB stick is not accessible after a reboot, users need to remove it, and plug it in again. https://www.zyxel.com/global/en/support/download?model=lte3301-plus Regards, Bob

Hi AL, As far as I learned, the NR7101's hardware does not support eSIM. Regards, Bob

Hi k1s, I'd suggest to configure the NR7101's LAN (interface group: Default) to another subnet, e.g. 192.168.3.1. Regards, Bob

Hi, 1. Do you try to set the 1st APN profile to manual APN mode? 2. May I know the values you try to set? Regards, Bob

Hi, The LTE5398-M904's ABQV trunk has a new release, V1.00(ABQV.2)C0, which is available from the following link. https://www.zyxel.com/global/en/support/download?model=lte5398-m904 Regards, Bob

Hi, The LTE5398-M904's ABQV trunk has a new release, V1.00(ABQV.2)C0, which is available from the following link. https://www.zyxel.com/global/en/support/download?model=lte5398-m904 Regards, Bob

Hi Christophe, In terms of WiFi clients being unable to access Internet, you mention that "IP passthrough is activated", which is the key. When IP passthrough is activated, only 1 end device from LAN will receive the IP address leased by the Internet Service Provider, either the first connected (IP passthrough in dynamic…

Hi tfh, Please contact Three's support team for this case; they should receive direct feedback from end users, and if there's anything that Zyxel needs to do, Three will contact Zyxel. Regards, Bob

Hi vgkit, Please contact Wind Tre for this case because it's up to them if any new firmware can be released. Regards, Bob

Hi CTOLZANE, (1) IP passthrough only happens for IPv4, meaning the IPv4 address that the LTE5398-M904 acquires from the Internet Service Provider will be leased to the connected device, e.g., a PC. In terms of IPv6, based on the default settings, the LTE5398-M904 will only lease the IPv6 prefix to the connected device, and…

Hi mustafab97, Some questions about your case: 1. Your screenshot shows that there's 0 received SMS. Do you confirm that there's actually SMS inside the SIM or saved in the LTE2566? 2. Can you read the SMS on TFT display? 3. Which firmware are you using? Regards, Bob

Hi Pinda, Is it because you forget the login password, and you still can't log in after pressing the reset button? May I know the serial number of your NR5101? You can find the serial number at the bottom of the NR5101. Regards, Bob

Hi Noddy, Network monitoring includes periodic connectivity check and connection recovery. If the Internet connection has been stable while the feature is disabled, I think you may keep it disabled. If the Internet connection has been unstable, especially if the NR7101 frequently disconnects and does not recover, you may…

Hi Tom, Few more questions about this case: Q1: What is the APN-in-use? Is there any APN change from your service provider's end? As Noddy pointed out, you may contact your service provider for these questions and requests. Q2: Please provide the first 5 digits of IMSI (the 5 digits from the left). You can find your IMSI…