Bob_C  Zyxel Employee

Hi Coli, There could be a variety of reasons causing disconnection, what you tested was related to hardware, and proved not the case. Usually disconnections are software-related, you have to explain more in order to pinpoint the reason of the issue. You may start by observing the signal value on Cellular WAN Status page,…

Hi Stosun, Zyxel does not publish module firmware on website in general. Regards, Bob

Hi Selberg, In terms of modem crash, do you mean the NR7101 reboots itself, or do you mean the network connection goes down? If it's the latter, does it recover automatically? Regards, Bob

Hi Palcaide, There's no plan to implement scheduled reboot at the moment, and I can't think of any other existing feature that can be the alternative for fulfilling your use case. Regards, Bob

Hi Stosun, Not really clear about your question but if you're asking if the firmware will be available publicly, It will not be available on Zyxel website. Regards, Bob

Hi, The NR7101's Wi-Fi is for installation and local management, it does not route to the Internet. There should be an indoor router connected to the NR7101; the indoor router is to provide wired and Wi-Fi access. Please have a look if there's an indoor router there; and access the Internet first by connecting to the…

Hi, Do you want that the SBG3300 broadcasts its own SSID, or do you want to connect the SBG3300 under another device and the SBG3300 broadcasts another device's SSID? (1) Internet —-SBG3300 )))) WiFi ((((( Mobile Phone (2) Internet —- Device )))((( SBG3300 ))) WiFi ((( Mobile Phone If it's the former (1), the SBG3300 is…

Hi Pascal, Please check your message inbox. Regards, Bob

Hi, Conceptually, VoIP on the LTE5388-M804 only works under routing mode, it does not work in IP passthrough mode because the LTE5388-M804 already leases the WAN IP address (IP address from the ISP) to the LAN client, in your case it's a firewall. And in fact it seems to only work in routing mode too. Regards, Bob

Hi, Can you fix the channel to channel 1, 6 or 11, and see if the end devices can connect to NR7101's Wi-Fi? Regards, Bob

Hi, What is the firmware in your NR7103? Regards, Bob

Hi lucapagliuca, I don't have a better way to measure how much the NR cell contributes to uplink throughput than your way (compare the speed with and without N78 connection). But as you mentioned, N78's RSRP is -107 dBm, meaning that you're at the edge of the cell. Uplink speed is more vulnerable to signal variation than…

Hi bappelsin, GNSS data is available at the bottom of Cellular Info page (Home page > Cellular Info). Regards, Bob

Hi June6, In order to set IPv4 and IPv6 mode, please configure corresponding APN profile from Cellular APN tab (Broadband > Cellular APN). Regards, Bob

Hi, Not really clear what you mean. Could you please elaborate bit more of your question or explain what you want to achieve? Regards, Bob