Zyxel_Bella  Zyxel Employee

Hi @baba We've manually re-enabled the radio 5GHz on all APs. The root cause is been found that a process was hang when applying on the AP. And we'll enhance on protect and recover the service when it detects abnormal situation. Thank you. Regards, Bella

Hi @baba After investigated, we found the result is due to the AP applied the running-cofig which includes both IP address and domain name but domain name override the firstly applied IP to cause the issue. The thing we’ve confirmed is NCC pushed the correct info for AP, but we’re still working on tracking the flow AP part…

Hi @amichelf Thank you for the information. Because the newer version of Intel(R) Wi-Fi 6 AX201 wireless card is available. Could you help to upgrade the driver and monitor if issue still happens? We’ll check current event logs and update for you. Regards, Bella

Hi @baba The event logs indeed have no any clients connect to radio 5GHz after Nov 29th. We’ve download the diagnostic files of one AP under investigating, the running config is correct that both radio are enabled. We’ll keep check the detailed status of AP and update you. Thank you. Regards, Bella

Hi @amichelf We don't have get Surface device can't connect to WPA3 SSID issue reported. Could you share your driver card information and version for us? And we'd like to check the logs, please enable the Zyxel support at Help > Support request > Invite Zyxel support as administrator, save the changes for us to check.…

Hi @baba Thanks for the information. We’ve checked into the access point and confirmed your description that accounting server uses domain name in the config file. We’ll clarify and update you asap. Regards, Bella

Hi @baba Ensure the AP status is up to date after apply new settings, if the security type of SSID applied on AP the server will use IP address in the config file. You can access the AP by ssh and use command show running-config to check or enable the Zyxel support at Help > Support request > Invite Zyxel support as…

Hi @apklub Welcome to Zyxel community! Thanks for your detailed description for us to know your application. Could you provide the access point model name and running firmware version information? We’ll clarify the mechanism then update you afterwards. Thank you Regards, Bella

Hi @xeoncloud Welcome to Zyxel community! As you mentioned you’re using Nebula, here is the path to change country code on Nebula. Please go to Access point > Configure > Radio settings > Country then select United Kingdom as your location. The AP will follow the settings to apply corresponding radio regulations. If you…

Hi @mist If your settings are same on both switch and AP then it will be workable, just ensure both side with the same tag behavior. Yes, the command show arp-table on AP only displays the devices in the same subnet. Thank you Regards, Bella

Hi @auphysch Would you like to manage the AP by ATP200 or using Nebula Cloud manage mode? The WAX610D and WAC6103D-I are able to work at modes mentioned above. We’ll recommend the WAX610D rather than WAC6103D-I since it is newer generation with maintaining firmware and more features such as remote AP, NAT and others. Both…

Hi @mist Yes, because the AP management vlan 1 default is untag and your SSID1 will be the same. The traffic foes up into switch will be dropped if the setting is tagged there. Thank you Regards, Bella

Hi @AudasITAdmin We’d like to inquire about the details of the Cellular connections seem to drop/power off, is the symptom that device can’t connect to NR5101 or connected but no internet access? Normally, the connection won’t be down even no one use it for long time unless the uplink network changed. We suggest you can…

Hi @Michael_Wates Certainly, we can help to rollback firmware to stable version when AP is online on Nebula. But unfortunately we monitor for hours the AP didn’t come back so let me provide you the steps to apply firmware locally. You can download V6.25P10 from the link:…

Hi @chipwolt Welcome to Zyxel community! It is the UPLINK port of NWA220AX-6E has 1/2.5Gbps capability. Thank you Regards, Bella