Zyxel_CSO  Zyxel Employee

Dear Nebula Users, We want to let you know that our team is still diligently working to resolve this problem. We will continue to keep you updated on our progress. The next update will be 6:00 8:00 (UTC+0), if not earlier. Thank you for your patience and understanding.

Dear Nebula Users, We sincerely apologize for any inconvenience that you may have experienced. Please be assured that our team has been diligently working to address the situation. Your concerns are our priority. We will keep you updated and will post further news every two hours, or sooner if available. Please expect the…

Dear Nebula Users, The incident has been resolved. Resolved: 2023-05-29 01:37(UTC+0)

@NickC, Have fixed it, please confirm of it and feel free to let us know if the issue persists.

@NickC, We're working on this now it's related to the time zone name changed, will update to you once it has fixed, apologize for any inconvenience.

Hi @NickC Could you enable Nebula Zyxel support then provide your org and site name to us via private message? I will send a private message to you later, thanks.

Dear Nebula Users, The incident has been resolved. Resolved: 2022-11-29 11:15(UTC+0)

Dear Nebula Users, We had partially fixed the issue of 1. Firewall > Configure > Firewall settings 2. Mobile Router/Switch/Access Point Monitor related functions. Regarding to the displaying issue on the other pages including 1. USG Flex/ATP firewall monitor page 2. Site-wide > Dashboard 3. Site-wide > Topology pages we…

Dear Nebula Users, The incident has been resolved. Resolved: 2022-11-15 07:12(UTC+0)

The issue is fixed and solution is included in the release firmware 6.29 Patch 1. Please arrange schedule for upgrading. Thank you https://community.zyxel.com/en/discussion/15012

Dear Nebula Users, The incident has been resolved. Resolved: 2022-11-02 13:08(UTC+0)

Hi @EP_Hagen This issue was fixed the version (APP 3.4.0) for iOS. Please upgrade the version and check the issue again.

Dear Nebula Users, The maintenance is completed on 2022-10-03 02:07 (UTC+0).

Dear Zyxel customer, The maintenance is completed on 2022-10-03 02:07 (UTC+0).

Dear Zyxel customer, The maintenance will be completed on 2022-10-03 04:00 (UTC+0). Sorry for the inconvenience.