Zyxel_Emily  Zyxel Employee

Hi @Darren, If the device is deployed as nebula mode, you can only configure on nebula portal only. If you need full features as on-premises mode, you can consider using Cloud Monitoring Mode.

Hi @Darren, It is probably that your device is too old to be deployed using Native mode. Hence, you can only use ZTP mode to deploy. Please use the command "show version" to check the firmware version on this USG FLEX 200. ZTP mode is removed from 5.37 P1. If the firmware version on your USG FLEX 200 is 5.37 P1 or 5.37 P2,…

Hi @IWAT, We will need the whold startup-config.conf to check if all setting are correctly configured. Before sending the configuration file to me, you can remove this line from the configuration file. "username admin encrypted-password xxxxxx user-type admin"

Hi @IWAT, Please send the startup-config.conf to me in private message. Thanks!

Hi @624154, You can follow this FAQ to to configure NAT rule and security policy rule on ATP200.

Hi @JanBab, Select "IKEv2 IPSec Client" and follow the guide in this FAQ to install StrongSwan on Andorid.

Hi @einaren, You can try if it is working after firmware recovery. After you enter debug mode, enter "atkz –f –l 192.168.1.1" to configure FTP server IP address and "atgo" to bring up the FTP server on port 1. Then upload the latest firmware version 330AQU7ITS-WK48-r74988 to ZyWALL USG 200 via FTP. You can find the details…

Hi @kruess, Which USG FLEX H model are you using? We can send the firmware with several bug fixes to you in private message to verify stability issues.

Hi @PhilippeB, Which USG FLEX H model are you using? We can send the firmware with several bug fixes to you in private message to verify the GUI crash issue.

Hi @Luc999, The SYS LED should be Green Blinking or RED. It seems a hardware issue if SYS LED is blinking red. You can contact your reseller for RMA. Here is the LED status for your reference.

Hi @kruess, 1.20 release plan: Late Apr. 2024 In 1.10, CLI for DHCP extended options is supported. Configuration on web GUI will be supported in the future release. usgflex200h> edit running usgflex200h running config# vrf main dhcp server subnet <subnet> dhcp-options usgflex200h running dhcp-options#…

Hi @Gileraracer, To check the license status on myZyxel.com and your USG FLEX 500, please send the following information to me in private message. Thanks! Serial number and MAC address of USG FLEX 500 web GUI access of USG FLEX 500 (With administrator level account and password)

Hi @naik, Bridge interface is not supported on nebula for firewall. In Configure > Firewall > Port > Port Group, you can assign multiple ports to the same LAN group.

Hi @CWP, Question1: we are not able to save user name / password for the IPSec connection. ⇒ You can click "Save" to save the username and password. Question 2: The 2FA screen does not open automatically. ⇒ The request is in the feature queue for implementation. Question 3 & 4: We will run some tests and update the status…

Hi @PhilippeB, In the next version 1.20, you can double click on the rule directly without selecting the checkbox and clicking "Edit".