Zyxel_James  Zyxel Employee

@Tom_FT Welcome to Zyxel community! May I know more detailed information about the negotiation when using the Vodafone sim? Did you capture the packets while negotiation? Moreover, please provide the org/site via private message, thanks

@Loek it clarified that it's not a display issue and the daemon works fine. For further checking, I would like to directly check on your device, you may contact me via private message, thanks.

@kunz please do not reset the device for now, I would like to check on your device, is it possible to provide remote access for further checking? you may contact me via private message, thanks.

@Loek I would like to clarify the issue again. Please make sure your device is directly connected to the firewall because the identification might not be correct if the clients cross another router or layer 3 device. Is it only happen to specific devices? or any devices won't be displayed on the Device Insight entry? I…

@Loek The host is able to be re-detected after being removed. I just test it on ATP200 v5.37. Please input the CLI "Router(config)# device_debug flush device-list", and re-enable the option of Device Insight and try again.

@QuiteSmart your understanding is correct. So you don't need to remove UDP500, 4500 from the rule WAN_to_Device when the option is enabled once you don't have any IPsec configuration.

It's feasible. you can select the VLAN as the Incoming Interface, and select the VPN connection as the Outgoing Interface for your BWM rule.

@QuiteSmart This option means disabling UDP ports 500 and 4500 from WAN to ZyWall when no IPSec VPN rules are configured on your device. This option helps to prevent hackers from attacking your device through UDP 500 and 4500 when you're not using IPsec VPN.

@mMontana I would like to know if it's a local user account or AD user account?

@itxnc Please try doing a complete manual uninstall of the helper, restart the computer, and then attempt to install the software again. The helper can be manually uninstalled by running the following commands in the Terminal: sudo launchctl unload "/Library/LaunchDaemons/com.zyxel.SecuExtenderHelper.plist" sudo rm…

@IctPk Once the device is in cloud mode and assigned to a Nebula site, then you cannot configure the device by local web GUI. All the configure needs to be done on Nebula page. So how can you pre-configure it, you can configure it on the Nebula site and assign the device to the site. Then once the device connects to…

To use the on-premises mode, please make sure the device is not added to Nebula org or assigned to a Nebula site.

@IctPk I checked the USGFLEX 200 through your email and found out that the device is still assigned to a Nebula site, once the device has internet connection, it will connect to the Nebula. Please remove the device from the Nebula site then press the reset button again.