Zyxel_Judy  Zyxel Employee

HI @melahel , Your SW is managed by Nebula, so please use the Nebula site password to login your SW. Going to Configure > Site settings > Device comigration > Click to eye icon

Hi @Toulouzzzz , Could you share with us which management mode you are using, Standalone or Nebula?

Hi @nielsscheldeman , Thank you for sharing with us your idea. Actually, after creating the site, Wi-Fi SSID setting’s Advanced mode is disable and users can type the SSID password. In case the users change the Wi-Fi SSID setting’s Advanced mode to enable, user need to edit Security setting or navigate to Configure >…

Hi @melahel , Thank you for your interest in Zyxel products. We assume that you asked about WAX510D model. Both models NWA110AX and WAX510D are designed with the WiFi 6 technology and have similar capabilities in terms of speed (2.4 GHz 575 Mbps and 5 GHz 1200 Mbps), PoE efficiency, and 4G/5G coexistence. The choice…

HI @Wicky , We appreciate you sharing your scenario and idea with us. We will conduct a comprehensive evaluation of it. Thank you for choosing Zyxel products and services. To all our valuable users, if this idea resonates with you, please feel free to leave a comment or cast your vote.

Hi @TAPtech, We believe your suggestion could be beneficial to other users as well, and we will thoroughly evaluate it. Thank you for choosing Zyxel products and services. For all valuable users, if you like this idea, please feel free to leave a comment or cast your vote.

Hi @FelixSchneider , The behavior you're experiencing is specific to iOS devices. A common workaround for this is to try accessing a website as This can often trigger the captive portal redirect. FYI, Apple devices use a feature called "Captive Network Assistant, sometimes, this feature can cause issues. you can try…

Hi @Psavageuk_06 , Could you share with us more information as Seri Number and picture of back label/ product? And then we can further check. You also can send the info via private message.

Hi @Zulgrib , Thank you for bringing up your testing idea and scenario. We primarily determine AP performance through throughput testing as the official reference. We haven't conducted the specific test you described in the past. In case there are interferences, recommend fine-tuning your AP deployment settings, utilizing…

Hi @Pbee , Can you kindly provide information about the tool you are utilizing to display the result showing that WAX650S is broadcasting the country code "US"? It would be helpful if you could include a screenshot of the result for reference. Could you please clarify the term "connection rates" you mentioned? Are you…

Hi @Sumpfstrauch , Hi there, Configuration > Network > VLAN > VLAN settings The default AP Management VLAN ID is 1 and As Native VLAN is enable means the outbound traffic transmitted through the AP Ethernet port will NOT be tagged with Management VLAN ID (VLAN 1 untagged). When disable As Native VLAN, it means add the…

Hi @Zulgrib , We have already received ticket #230701293 and will respond to it as soon as possible. By any chance, do you do latency testings too? Could you share more about the latency testing?

Hi @Zulgrib , Thank you for sharing your experience with us. We haven't received any feedback about slow AP configuration about 30 minutes or 9 minutes. Upon replicating your case with the NAX620D-6E, we found that it took around 3 minutes for the boot process to complete, and the online status appeared on Nebula. You…

Hi @Köttorp , We have compared Zyxel and Unifi APs with the same position (geography location) and same market level. The test results show the Zyxel APs have better performance than Unify AP. The full test results, along with detailed information about the AP and client locations, can be found in the attached images. It's…

Hi @DanielU , When using external antennas, the only action required is to set the INT/EXT switch to EXT. Given that the signal strength of the FWA510 decreases when an external antenna is added, we recommend that you examine external antenna and cable the following aspects: Verify the antenna compatibility: Ensure that…