Zyxel_Vic  Zyxel Employee

Hi @jbender Thank you for answering. Not sure what happened to your device, can we have a temp account for the VPN accessing? I'd like to try if I have the same result with yours, please send me the connection information via private message. Also, can you share your configuration file with us or just let me check on your…

Hi @jbender 1. Is there a firewall in front of your PC before visiting internet? What had been changed (fw upgrade? OS upgrade? ISP network changing?) before this connection problem happens 2. What's the windows and windows patch version when you met this symtom? 3. Can you share the IKE log when the VPN connection failure…

Hi @Zhang Is the previous Secutender version on MacOS 11 or 10 working correctly until you upgrade to MacOS 12 with Secuextender 1.2.4?

Hi @lbocquet As warwickt mentioned. The shutdown function is mainly to halt the system to avoid any kind of accident before you pulling out the power cable. 

Hi @mattb When a host hits the session limit, the other hosts device GUI accessing should not be affected. So we think your symptom is not related to session limit but more likely other. Is this symptom still exist or it back to normal right now?

Hi @Antares3000 If both are disabled, supposedly the traffic should not be blocked by the device. Is this symptom only exist when devices connecting to wifi and wired devices doesn't have certain issue? Moreover, can you describe further regarding to " I configured a SSID on a TUNNEL ON VLAN1" and draw me the topology to…

Hi @alexey Please check if the "Enable Intra-BSS Traffic blocking" function is turned on, it should be turned off.

Had you enabled "Layer2 isolation" function?

Hi @mattb Are you asking why the host (which hits the session limit value) can not connect to the device management interface? If so, once the host hits the session limit, not only the traffic going outside but also traffic accessing to the device GUI will be limited.

Hi @POOKA Thanks for asking The free licenses will be pushed to the devices which purchased and activated the 3-in-1 license pack from cloud automatically once the purchasing is verified and confirmed. It will be pushed to your device no later than next Mon. If you still can't get your free license next week, please let us…

Hi @LeeW Please apply the command from CLI and all the recored host information will be flushed Router(config)# device _debug flush device-list

Hi @LFADMIN 您可以使用我們的Migration tool 並將USG20/USG20W 設定轉移至USG20-VPN 在導入轉移後設定之前請先確認您的USG20-VPN fw版本是否為4.20, 轉移成功之後請記得升級您的fw到最新版本 (5.10) https://convert.cloud.zyxel.com

Hi @LeeW The purpose of Device Insight is to let the admin easier to manage the network. It can't just remove specific item manually. Can you share what kind of scenario you met that need to remove specific one from the discovered device list? 

Hi @jimf On Site 2, do you want to change from Nebula mode to on premises mode (standalone)? For sure that you are able to just copy the configuration from site to site if they're the same models. However, if you still need to implement site 2 FLEX500 in on-cloud mode, you'll need to re-configure the device from Nebula…

To guys who is interested in the Secuextender on Mac OS Monterey: We had released the new version, you can download from the link from below: https://community.zyxel.com/en/discussion/11958/release-note-secuextender-software-mac-osx-1-2-4-has-been-released