Nebula Cloud Service Incident - 2021-04-08 00:25 - 06:13 (UTC+0)

Nebula_CSO
Nebula_CSO Posts: 155  Zyxel Employee

Dear Nebula Users,

The system is temporarily unavailable due to an outage incident.

Issue Started from:

       2021-04-08 00:25 (UTC+0)

Resolved:

      2021-04-08 06:13 (UTC+0)

Issue Symptom & Risk:

  1. NCC web pages are unable to load information:
    1) Dashboard "Gateway Network Applications". 
    2) NSS report.
    3) Gateway firewall setting page.

Note: This outage incident does not affect Nebula devices and their local network services

If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Nebula_CSO


We apologize for any inconvenience this has caused. 

Zyxel Nebula Support

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