Zyxel_Silvia  Zyxel Employee

Hi @Leegood, 因為NCC有自動fallback的功能, 當判定IP無效就會回到上一次使用的IP,所以你的static IP 才會被變更， 你提到的情況通常是因為IP衝突, 請檢查看看網路環境設備的IP跟AP的IP有沒有重複。 關於第二點， 我們VLAN 1是我們的management VLAN，也就是沒有特別給定VLAN設備的都會預設走VLAN 1， 因此VLAN 1也要有gateway和DNS的設定，通常我們會先確定VLAN 1是可以運作的，我們才會開始設定其他的VLAN (像是VLAN 30,40)， 這裡有一篇關於VLAN的gateway and switch 設定，…

Hi @BVvdB, Here are some points can help us clear more about your problem, 1. As you described you connect your AP to the router using Uplink port, that is, can you connect your computer to the LAN port of AP and check if your computer can view the browser (ex.: YouTube, Google…) via Ethernet. If it works, then we can…

Hi @ssanseverino , Yes, you can upgrade firmware from V4.30 to V6.10, Here is the official download library of NXC2500 firmware V6.10 : https://www.zyxel.com/uk/en/support/download_library/product/nxc2500_14.shtml?c=uk&l=en&pid=20120903182114&tab=Firmware&pname=NXC2500&mtname=Firmware Our device will have the mechanism…

Hi @RBrehaut, If you are using controller, you may follow PeterUk s' steps. About Nebula, we can’t set up firmware upgrade manually, But there is a way, go to Site-wide>Configure>Firmware management>All APs You may find the “New firmware is available for APs in this site. You can reschedule upgrade time as you wish or…

 Hi mMontana, Thanks for your help! Please refer the post and wish you a nice day. Silvia

Hi @ivessm, I’m glad to hear that your problem is resolved. We normally will consider your situation is moving from one organization to another organization and both organizations are under same account. If you need to move single AP to another organization in different account next time,here is a method: step1: reset your…

Hi @Khyronn, We’re so glad that your problem is resolved. Wish you have a nice day. Silvia

Hi @Leegood , 感謝您提出問題， 以及附上清楚的配置圖片， 如您所提到的，如果已經在switch 上建立好trunk and vlan， 您也需要在gateway上創立相對應的VLAN inerface和 DHCP server， 如果以上步驟都設定完成，那你只需要到 路徑: 無線網路基地台(AP)>設定SSID> 概述 創立兩個不同的SSID， 在SSID設定處，有一個VLAN ID 預設值為1， 點”編輯”，就可以在進階設定將VLAN ID 設為你要的數值， 或是從路徑: 無線網路基地台(AP)>設定>SSID 設置， 選取現在想要設定的SSID 就可以更改VLAN ID了，…

Hi @ivessm , Please go to Organization-wide>Configure>License& inventory Choose the device and there is a green button of Actions, Choose the device you want and Check the actions and “Change organization”. Thank you for contracting us and wish you a nice day. Silvia

Hi @Jules , We have summary report in Access point>Monitor>Summary report, And you can find there is a button of Email report. Please give it a try and if this function can’t meet your need, I can help you to proposal in feature requests. (ex.: As your mentioned, AP probe requests) Thank you for sharing your usage…

Hi @Jules , The information you want can be checked in event logs (Access point>Monitor>Event log) and clients.(Site-wide>Monitor>Clients) In client page, you can get the information of status, AP, SSID, MAC address, IP and association time. Hope the above information meet your needs and if you have further questions,…

Hi @Franku_Layerovi , Yes, you can use Nebula APP to add your NWA1123-ACv2 in new account by scanning the QR code sticky on AP. Thanks for Greenlights’ sharing. Wish you a nice day. Best Regards,Silvia

Hi @Khyronn , Thank you for raising a question.The uplink shows 100Mbps is the result of automatic negotiation and 15m won't be a problem.As Peter mentioned, you may try to change the new cables (CAT 5/5E) and connect to the different port of switch. These simple test can help us verify the problem. Best Regards, Silvia

Hi @DFK_ITadmin, Thank you for your detailed description! Because you have the other nine APs with the same setting, we consider it isn’t the firewall problem. Can you exchange the disconnected AP with other AP and see if it can work. If it's still the same AP can't connect to the Nebula. We want to check which steps stop…