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Nebula Cloud Service Incident 2025-06-10 09:39 - 19:54 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-06-10 09:39 (UTC+0) Resolved: 2025-06-10 19:54 (UTC+0) Issue Symptom & Risk: - 2FA email notification not received Note: This incident does not affect Nebula devices and their local network services if there is no any configuration…
[What's New] Zyxel SecuReporter 2.5.23 Software Update
Zyxel is committed to continuously updating your devices and services for important maintenance. This latest release enhances many functions of security appliances, including smarter AI support and stronger reporting stability. ✔️ Smarter and Faster: Discover What’s New withSecuPilot We’ve been working hard to make…
Zywall USG FLEX Series & ATP Series - V5.40Patch 0 Firmware Release
Zywall USG FLEX Series & ATP Series Release Note May 2025 Firmware Version on all models (Click the hyperlink to find the firmware file directly) FLEX SeriesDownload linkATP SeriesDownload…
[Release Note] Nebula Security Gateway Series - Patch 7 firmware has been released!
Zyxel Nebula Security Gateway Series Release Note May, 2025 Firmware Version on all models Zyxel NSG50 - V1.33(ABHP.7) Zyxel NSG100 - V1.33(ABEA.7) Zyxel NSG200 - V1.33(ABLD.7) Zyxel NSG300 - V1.33(ABOS.7) ENCHANCEMENT Improved device connection stability with Nebula.
Now Available: Single Sign-On with Microsoft Entra ID for Zyxel Account
Simplify Your Access, Enhance Your Security We're excited to announce a powerful new feature for Zyxel Account users! Now you can streamline your login experience with Microsoft Entra ID integration, enabling Single Sign-On (SSO) across all Zyxel platforms. This seamless authentication method eliminates the need for…
Switch Firmware v5.00: Password Complexity
With the latest firmware update, Zyxel Networks now offers Password Complexity Enforcement on supported switch models. This feature, long available in security appliances, is now part of the switch lineup—designed to improve account security and meet stricter compliance requirements in enterprise and regulated…
[2025 May Spotlight] Smarter and Faster: Discover What’s New with SecuPilot!
If you’ve been using Zyxel SecuReporter, you probably already know SecuPilot — our AI-powered helper that enhances SecuReporter to make network security management smarter and easier for SMBs and managed service providers (MSPs). 👉 Just to quickly recap: SecuPilot lets you ask security questions in plain language,…
[Trade-Up Program] 🔄 Time to Trade Up: Say Goodbye to Legacy USG, Hello to Next-Level Securi…
Time to Trade Up: Upgrade Your Legacy USG and Unlock a Powerful New Experience.
NebulaFlex Switch GS2220 Series - V5.00 Patch 1 Firmware Release
Zyxel Switch GS2220 Series Release Note April 2025 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel GS2220-10 - V5.00(ABRO.1)C0 Zyxel GS2220-10HP - V5.00(ABRP.1)C0 Zyxel GS2220-24 - V5.00(ABRQ.1)C0 Zyxel GS2220-28HP - V5.00(ABRR.1)C0 Zyxel GS2220-50 - V5.00(ABRS.1)C0 Zyxel…
NebulaFlex Switch GS1920 Series - V5.00 Patch 1 Firmware Release
Zyxel Switch GS1920 Series Release Note April 2025 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel GS1920-8HPv2 - V5.00(ABKZ.1)C0 Zyxel GS1920-24v2 - V5.00(ABMH.1)C0 Zyxel GS1920-24HPv2 - V5.00(ABMI.1)C0 Zyxel GS1920-48v2 - V5.00(ABMJ.1)C0 Zyxel GS1920-48HPv2 - V5.00(ABMK.1)C0 New…

Latest Discussions

WAC500H with problems
Good afternoon, community! After performing a manual reset (using the button on the device), the WAC500H no longer works. When I connect it to a power adapter or a PoE cable, the device turns on, the LED blinks between green and amber, and I get a link light on the connected Ethernet port. After about 3 minutes of…
FLEX 100H set up wizard and Firmware
I cannot get past the firmware update page of the wizard. The server fails the update as it cannot connect, I suspect this is due to no DNS. The manual update page on the portal.zyxel page does not have firmware, so frustrating, for the FLEX 100H. The download libary pages shows the firmware, but one cannot download any…
NAP102 alternately green and ren in NCC
I have a NAP102 Access Point in Nebula Control Center that alternately shows green and red under “Connectivity”. However, the Access Point stays online all the time. I have other Access Points that do stay green all the time. The only difference is that this Access Point is behind a WDS Bridge with 2x ENS500-AC. How can I…
HOTEL PMS with USG FLEX 700
ieur we use USG FLEX 700 in our hotel with the tickets hotspot, how to connect it to our hotel PMS for automatic creation and printing of tickets based on the customer's name as user name, their room number as password and finally their duration hotel stay as the validity period of the ticket? Sincerely
[H series]I have enabled 2FA required for remote VPN, why I have traffic before authentication?
Scenario User enables 2FA authentication for remote access VPN, however, some users encounter that they have traffic before pass 2FA authentication. Root cause If you use Windows native VPN client, you will need to manually connect to the authentication page. Only the SecuExtender will automatically pop-out the…
[FLEX/ATP]I have enabled 2FA required for remote VPN, why I have traffic before authentication?
Scenario User enables 2FA authentication for remote access VPN, however, some users encounter that they have traffic before pass 2FA authentication. Root cause If you use Windows native VPN client, you will need to manually connect to the authentication page. Only the SecuExtender will automatically pop-out the…
Pb ajout Nebula
Bonjour, J'ai récupéré la gestion du FW d'un client mais celui-ci est bloqué chez l'ancien prestataire (qui ne l'a pas libéré de sa console) Y a t-il une solution pour débloquer cela ? Merci d'avance
Hello amazing Community people. Advice needed please, regarding WiFi expansion.
Hello. I currently have a SCR 50AXE, and I'm looking to expand the wifi coverage, with a additional Zyxel unit, from the below list, which will work with my 50AXE and expand the signal. I should state, that it's for my home/private system. The reason that it's there particular devices, is that I can get them for a lower…
How do I stop my NWA50AX from rejoining previous owner's Nebula account?
I bought an NWA50AX from eBay a couple of months ago. I reset it and set it in "standalone mode". I have been using it with no problems since then. A few hours ago, my AP disappeared and could no longer be seen by any devices. Connecting to the web interface I was informed that: "Login denied Note: This device is managed…
WAN Trunk for backup option?
Hello everyone, I went on the webUI with 1.32 version and I see this: and when I try to select the desired trunk I see these options: I cannot see where I can say to the firewall that a specific WAN is only for backup. For example you have WAN1, WAN2, WAN3. WAN3 has a limited amount of GBs for the internet traffic so I…

Latest solutions

WAC500H with problems
Good afternoon, community! After performing a manual reset (using the button on the device), the WAC500H no longer works. When I connect it to a power adapter or a PoE cable, the device turns on, the LED blinks between green and amber, and I get a link light on the connected Ethernet port. After about 3 minutes of…
FLEX 100H set up wizard and Firmware
I cannot get past the firmware update page of the wizard. The server fails the update as it cannot connect, I suspect this is due to no DNS. The manual update page on the portal.zyxel page does not have firmware, so frustrating, for the FLEX 100H. The download libary pages shows the firmware, but one cannot download any…
NAP102 alternately green and ren in NCC
I have a NAP102 Access Point in Nebula Control Center that alternately shows green and red under “Connectivity”. However, the Access Point stays online all the time. I have other Access Points that do stay green all the time. The only difference is that this Access Point is behind a WDS Bridge with 2x ENS500-AC. How can I…
HOTEL PMS with USG FLEX 700
ieur we use USG FLEX 700 in our hotel with the tickets hotspot, how to connect it to our hotel PMS for automatic creation and printing of tickets based on the customer's name as user name, their room number as password and finally their duration hotel stay as the validity period of the ticket? Sincerely
Pb ajout Nebula
Bonjour, J'ai récupéré la gestion du FW d'un client mais celui-ci est bloqué chez l'ancien prestataire (qui ne l'a pas libéré de sa console) Y a t-il une solution pour débloquer cela ? Merci d'avance
How do I stop my NWA50AX from rejoining previous owner's Nebula account?
I bought an NWA50AX from eBay a couple of months ago. I reset it and set it in "standalone mode". I have been using it with no problems since then. A few hours ago, my AP disappeared and could no longer be seen by any devices. Connecting to the web interface I was informed that: "Login denied Note: This device is managed…
WAN Trunk for backup option?
Hello everyone, I went on the webUI with 1.32 version and I see this: and when I try to select the desired trunk I see these options: I cannot see where I can say to the firewall that a specific WAN is only for backup. For example you have WAN1, WAN2, WAN3. WAN3 has a limited amount of GBs for the internet traffic so I…
loss of packets within a VPN ipsec tunnel
Hello I've a couple of ATP500 (5.40 firmware) perfectly connected to Internet. A site to site IPSEC VPN established between the two ATP500, that has worked fine for months. Today there is a significat loss of packet when a host from site A pings an host on site B, and viceversa. The Internet traffic is not affected at all.…
XMG1915-18EP 10gb copper SFP+ shop
Hi, I am really struggling to find a supplier of 10Gb SFP+ modules for the XMG1915-18EP switch. I have tried Mikrotik and 10G GTek 80m modules but I get weird ddmi errors stating things like infinite low rx and tx reading intermittently causing the link to flap up and down constantly. These modules even when relatively…
How do I configure a new switch in Nebula with a management VLAN other than 1?
I'm unable to configure a different management VLAN (other than default VLAN 1) on a new switch in Nebula (without a lot of pain). Note that I first updated the firmware to the latest and then restored back to factory. I configured the switch in Nebula as follows: Management VLAN as 41 Uplink Port 48 configured as PVID 41…

Unanswered Discussions

Email from not accepted
FLEX200H V1.32(ABWV.0)ITS_719_20250606 Email Daily Report then I tried admin@zyxel-router.ddns.net and that worked but then could not change it any more went to Notification and changed Send From to admin@zyxel-router7.ddns.net and it accepted went back to Email Daily Report and it shows this
Voice Vlan compatibility with 802.1x authentication ?
Hello, I'm having trouble with Voice vlan and 802.1x authentication. On my GS1920-48HP (v4.80), 802.1X and radius is working fine. My settings are: Vlan 100, 110, 252 untagged (802.1x enabled) Vlan 20 (guest vlan), untagged. And Vlan 20 PVID on all ports with 802.1X enabled. I've configured Voice vlan 3 with OUI for my…
XMG1915-18EP Passive PoE?
Hi, I need to power an edge switch that can use passive PoE as its power source, can the XMG1915-18EP support passive PoE? I would like to avoid using a PoE injector but if the XMG1915-18EP does not support passive PoE can it be added if it is not a feature available today? Alternatively I may just be missing something in…
USG Flex 200: Can i set a threshold limit on emails notificatons recieved from a Security Policy?
Scenario: We recently applied a security policy called "Blocked_IPs" on a client's USG Flex 200. The goal was to prevent certain LAN IP addresses from accessing both the local network and the internet if their activity appeared suspicious. Earlier today, we added a mobile device to the block list after detecting signs of…
Admin Password reset
How can I reset the admin password?
2 PoE Switches connected with SFP need to be on the same vLan?
For WiFi Roaming to work better, it is best practices to keep the WiFi DCHP all from the same Pool.. The same Lan or in this case vLan. How do I setup the 700H so both SFP Ports (p13 PoE Switch 1) and (p14 PoE Switch2) are connected to the same vLAN. So that the WiFi Clients get a dhcp address from vLan-12 dhcp server. So…
Unable to configure Dyndns.it on FWA 710
Now That I moved the responsability of connecting from Fritzbox to Zyxel I wanted to move my dyndns.it host on zyxel but I'm not able. The settings provided by the DNS platform (I don't know if it's the same as .com) are Configurazione Modem Service Provider:dyndns.it dyndns custom windtre ddnsHostname:advapiIT.homepc.it…
"WebSocket keep alive" notification closes the remote connection without disconnecting admins
Hello everyone, when you connect from Nebula to a firewall H series you have half a hour to do the settings and then you see the notification that WebSocket keep alive failed. Anyway the users "admin" are still logged in when looking into the details: Is it possible to set the WebSocket to log out the users?
Siem Connection
Hello, Is it possible to connect nebula to SIEM? Yours Dennis
SSLVPN Issue HA
Hi all, I am trying to setup a remote SSLVPN access with an OpenVPN client, but I always get a timeout error. My scenario: 2 Flex 500H in HA mode. A simple IPsec IKE2 remote access (with a self-signed certificate) works as well. Now I would setup a SSLVPN access. Related WAN-to-device security policy is correct. USG is…

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Stories

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Enhancing Operational Efficiency and WiFi Experience in Korean Dental Hospital
Dental clinic ——————————————————————————————————————————————————————— Overview The dental hospital relies on oral scanners for treatment and checkups. Initially, the hospital installed a single router positioned in the lobby’s reception area to facilitate wireless connectivity. However, this setup proved insufficient to…
Strengthening Surveillance Infrastructure at a District Court in West Bengal
District Court ——————————————————————————————————————————————————————— Overview Zyxel Networks, in collaboration with its partner Active Networks, undertook a significant project to upgrade the surveillance infrastructure at a district court in West Bengal. The goal was to implement a comprehensive CCTV system across…
Enhancing Surveillance Infrastructure at a Leading International Airport in Gujarat
International Airport in Gujarat ——————————————————————————————————————————————————————— Overview Situated in Gujarat, a significant airport undertook a major upgrade to its surveillance infrastructure to meet increasing security demands. The airport, experiencing growth in passenger and cargo traffic, recognized the…
Shifting into High Gear with Innovative Service Experiences Powered by Nebula
Schultes car dealership ——————————————————————————————————————————————————————— Overview In crafting the new showrooms for SEAT and CUPRA, the goal was to deliver a cutting-edge, visually stunning experience. By integrating advanced multimedia terminals and virtual car displays, the need for a robust, fast wireless network…
Streamlining Learning with Premium WiFi at the Corporate Training Center
Corporate Training Center ——————————————————————————————————————————————————————— Overview To meet the customer's demand for uninterrupted and secure wireless connections throughout the facility, Zyxel Networks collaborated with LG U+ to deliver a premium WiFi solution. The network was meticulously designed to ensure…
Premium WiFi Deployment for Seamless Network in Clothing Warehouse
Clothing Logistics Warehouse in Yeoju ——————————————————————————————————————————————————————— Overview The warehouse is an open-structured building where employees use handheld PDAs to manage inventory and coordinate stock flow. The operation depends heavily on wireless connectivity, and a stable, high-capacity network…
Zyxel Nebula Solution Delivers Fast, Reliable Public WiFi in Wine Garden at the Site of ...
Zyxel Nebula Solution Delivers Fast, Reliable Public WiFi in Wine Garden at the Site of the World’s Largest Livestock Exhibition and Rodeo Houston Livestock Show and Rodeo™ (HLSR) ——————————————————————————————————————————————————————— Overview The Houston Livestock Show and Rodeo™ (HLSR) sought to provide reliable public…