Home - Zyxel Community

📢 Announcements

[2025 June Notification] SecuExtender Perpetual Version Vulnerability
Dear Valued Users, We would like to inform you that the SecuExtender VPN client with the perpetual version IPSec_3.8.204.61.32 will soon be removed from our official website due to a reported security vulnerability related to legacy Windows 7 environments. Under certain conditions, this vulnerability may allow unauthorized…
[Important Announcement] End of FTP Service Support for Home NAS Series
Dear Users, To provide a more secure and reliable service experience, we would like to inform you that FTP service support for the Home NAS series will be officially discontinued at the end of December 2025. Please take the necessary steps in advance to prepare for this change using the workaround provided below. Timeline…
Nebula Cloud Service Incident 2025-06-10 09:39 - 19:54 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-06-10 09:39 (UTC+0) Resolved: 2025-06-10 19:54 (UTC+0) Issue Symptom & Risk: - 2FA email notification not received Note: This incident does not affect Nebula devices and their local network services if there is no any configuration…
[What's New] Zyxel SecuReporter 2.5.23 Software Update
Zyxel is committed to continuously updating your devices and services for important maintenance. This latest release enhances many functions of security appliances, including smarter AI support and stronger reporting stability. ✔️ Smarter and Faster: Discover What’s New withSecuPilot We’ve been working hard to make…
[2025 June Spotlight] “No IT? No Problem.” – How 20 Stores Got Secured with Nebula
🚩A familiar challenge for growing businesses If your company is expanding into multiple branches—but your IT team isn’t—then you’re likely facing the same growing pains many small and medium-sized businesses (SMBs) do. Whether you're running retail stores, service hubs, or regional offices, managing security and…
Zywall USG FLEX Series & ATP Series - V5.40Patch 0 Firmware Release
Zywall USG FLEX Series & ATP Series Release Note May 2025 Firmware Version on all models (Click the hyperlink to find the firmware file directly) FLEX SeriesDownload linkATP SeriesDownload…
[Release Note] Nebula Security Gateway Series - Patch 7 firmware has been released!
Zyxel Nebula Security Gateway Series Release Note May, 2025 Firmware Version on all models Zyxel NSG50 - V1.33(ABHP.7) Zyxel NSG100 - V1.33(ABEA.7) Zyxel NSG200 - V1.33(ABLD.7) Zyxel NSG300 - V1.33(ABOS.7) ENCHANCEMENT Improved device connection stability with Nebula.
Now Available: Single Sign-On with Microsoft Entra ID for Zyxel Account
Simplify Your Access, Enhance Your Security We're excited to announce a powerful new feature for Zyxel Account users! Now you can streamline your login experience with Microsoft Entra ID integration, enabling Single Sign-On (SSO) across all Zyxel platforms. This seamless authentication method eliminates the need for…
Switch Firmware v5.00: Password Complexity
With the latest firmware update, Zyxel Networks now offers Password Complexity Enforcement on supported switch models. This feature, long available in security appliances, is now part of the switch lineup—designed to improve account security and meet stricter compliance requirements in enterprise and regulated…
[2025 May Spotlight] Smarter and Faster: Discover What’s New with SecuPilot!
If you’ve been using Zyxel SecuReporter, you probably already know SecuPilot — our AI-powered helper that enhances SecuReporter to make network security management smarter and easier for SMBs and managed service providers (MSPs). 👉 Just to quickly recap: SecuPilot lets you ask security questions in plain language,…

Latest Discussions

Full VPN tunnel from FlexH 1.32 FW to Nebula Org firewall
Hello everyone, I have a FlexH configured on prem since months ago but where it is installed I have limited connection, blocked ports and useless filters. I need to create a full tunnel VPN with another Org that I have configured on Nebula so all the traffic from the FlexH goes to that Org in Nebula where I have NO filters…
IPSec VPN Client-To-Site IKE2 50H behind NAT
Hi all, it's my first time on new firmware, I'm trying to create a IKE2 IPSec behind nat. I've tryed all config but always error. Please advice. WAN1 10.20.30.2 LAN1 10.10.10.X VPN Address Pool : 192.168.50.0/24 on log file you can read all my try. Please let me know. Thank you very much for your help. Bye
Error when converting a wizard made VPN to custom made VPN
Hello everyone, I set a VPN via Wizard: But I wanted to edit its authentication method: and I tried to convert it to "Custom" but I get this error: How can I solve it?
ZYWAL ATP700 so that it sees MikroTik's subnet
Hello, I wanted the ATP700 to see the MikroTik subnet and to show up in the logs. Well, I can't set up static routing either, I've tried, but somehow I'm not sure if I'm making a mistake. Help me solve this problem.
VPN issue - Impossible to edit SHA1 to SHA256
Hello everyone, when you go here to create a VPN on prem: You cannot edit Authentication SHA1 to SHA256 : and save it because it reverts back to SHA1. Same thing with Proposal: You have to add a new line with SHA256 and delete the old one with SHA1, like this:
Which Zyxel access point models do not support wireless bridge mode?
Non-Supported model list: NWA220AX-6E,NWA110AX,NWA210AX,WAX300H,WAX510D,NWA1123ACv3,WAC500, WAC500H,NWA50AX,NWA50AX PRO,NWA90AX,NWA90AX PRO,NWA1123-AC HD, NWA1302-AC,NWA5123-AC HD,WAC5302D-Sv2,NAP120,NWA1123-ACv2. Access points that support wireless bridge functions can provide Ethernet connectivity to downstream network…
Why does Outdoor Mobile Router(FWA710, NR7101) not support WLAN Stations monitoring on Nebula?
Nebula doesn’t have WLAN Stations tab on Live Tool because the Outdoor Mobile Router such as FWA710, NR7101 only supports radio 2.4GHz for wireless connection for easily device management which doesn’t provide internet connection.
Why the wireless clients connect to outdoor mobile router( FWA710, NR7101) can’t access internet?
Because the Outdoor Mobile Router such as FWA710, NR7101 only supports radio 2.4GHz for wireless connection for easily device management which doesn’t provide internet connection.
NWA110BE -option to configure daily report missing
Hi, I configured a new NWA110BE, did the syslog first, then went to configure the daily report but the option was no longer there. A quick summary of steps: switched on the NWA110BE for standalone use configured the wifi updated the firmware to v7.10(2) configured the syslog to send messages to a NAS (intending to set up…
Why one of firewall client encounters slow Internet speed? The firewall livetool traffic seems good.
In this scenario, the firewall live tool traffic shows good throughput, event log shows normal, your network doesn't have any broadcast or multicast storm. We can have some check like: Check the client's public IP. This is to check which WAN interface is the client accessing the Internet. If the result is one of your…

Latest solutions

Full VPN tunnel from FlexH 1.32 FW to Nebula Org firewall
Hello everyone, I have a FlexH configured on prem since months ago but where it is installed I have limited connection, blocked ports and useless filters. I need to create a full tunnel VPN with another Org that I have configured on Nebula so all the traffic from the FlexH goes to that Org in Nebula where I have NO filters…
IPSec VPN Client-To-Site IKE2 50H behind NAT
Hi all, it's my first time on new firmware, I'm trying to create a IKE2 IPSec behind nat. I've tryed all config but always error. Please advice. WAN1 10.20.30.2 LAN1 10.10.10.X VPN Address Pool : 192.168.50.0/24 on log file you can read all my try. Please let me know. Thank you very much for your help. Bye
Error when converting a wizard made VPN to custom made VPN
Hello everyone, I set a VPN via Wizard: But I wanted to edit its authentication method: and I tried to convert it to "Custom" but I get this error: How can I solve it?
ZYWAL ATP700 so that it sees MikroTik's subnet
Hello, I wanted the ATP700 to see the MikroTik subnet and to show up in the logs. Well, I can't set up static routing either, I've tried, but somehow I'm not sure if I'm making a mistake. Help me solve this problem.
VPN issue - Impossible to edit SHA1 to SHA256
Hello everyone, when you go here to create a VPN on prem: You cannot edit Authentication SHA1 to SHA256 : and save it because it reverts back to SHA1. Same thing with Proposal: You have to add a new line with SHA256 and delete the old one with SHA1, like this:
NWA110BE -option to configure daily report missing
Hi, I configured a new NWA110BE, did the syslog first, then went to configure the daily report but the option was no longer there. A quick summary of steps: switched on the NWA110BE for standalone use configured the wifi updated the firmware to v7.10(2) configured the syslog to send messages to a NAS (intending to set up…
Delete Device/Account
How do you remove a device and account from Zyxel?
Macbook and iPhone disconnects - NWA50AX
Good morning everyone, I have a couple of NWA50AX and always have trouble with Macbooks and iPhones. I have a lot of disconnects even though I'm pretty close to the AP. All other devices: Windows, Android and large amount of Shelly devices do not have that problem. Any idea if there are any settings that would help me?…
XGS1250-12 not linking at 10G or any speed / port
I have 2 systems (win11) and I am using ASUS XG-C100C NIC. Neither NIC will establish link with the switch. I have tried auto negotiate, forcing both sides the 10G. No success. If I set the card to auto and plug into a 1G port, same results. NIC supports 1,2.5,5,10G. I have tried several cables Cat6, 7' long. If I use the…
Extending NR5307 network with Nebula access point
Hi Can anyone tell me how I can make my zyxel nwa110be extend my existing zyxel nr5307 network? Thought it would be straight forward, but I can’t make it work :(

Unanswered Discussions

[XMG1915-10EP] CLI Command List
Hey, is there an overview of the CLI commands for the switch XMG1915 Where can I find them? thenk you
XMG1915-10EP Cannot Set Static IP
After trying to set a static IP for the switch (System → IP Setup), save the configuration, and then reboot, the switch will stop functioning and force me to a factory reset. This switch will only become non-functional after reboot. After setting the static IP, everything will still work as before. However, reboot will…
NR7302 ethernet connection interupts under heavy VPN loads
Good morning. I’m having some issues with my NR7302 Outdoor router, where when some systems on the network are using a VPN and doing large file transfers the ethernet interface gets marked as down. In all other cases, such as under other heavy loads this is not the case. The modem is connected to a router running OPNsense,…
Original Firmware for NR5103E
Dear Community, I own a Zyxel NR5103E router and was searching for a firmware update. Unfortunately, I accidentally installed firmware intended for the NR5103 model instead. Now, the router's power light remains red, and the Wi-Fi is not working. Has anyone experienced a similar issue, or does anyone know how to recover…
Microchip WLR089 ASF LoRaWAN library initialization
I'm trying to implement to minimal LoRaWAN setup for my WLR089 xplained pro. I've set up a simple project using the ASF wizard in Microchip studio 7. I have all the necessary libraries included for my current main program. I've used the lorawan.h library found in the ASF Wizard listings for the WLR089. My program compiles,…
m pro mesh with ex5601-to and wx3401-bo
Have a router ex5601, bougt 4 wx3401-bo, all products support mpro mesh. It is working plugging cable between 5601 and 3401, then it shows up in app as a satelite under 5601 and connection is fine. But when I remove cable to use wifi connection, it still shows up in app as a wireless satelite, but when clients connect to…
How to get wan ip from command line from router EX3301-T0
I'm trying to get the wan ip of my router using python (using requests and BeautifulSoup) without success. Is possible to enable telnet/ssh/snmp or anything that I can use to do this?
How can i port forward?
Hello so i want to play minecraft with my friends but whatever i did my port forwarding didnt work. Its not seem to open at port checker. Can somebody please help? My zyxel router is VMG3625-T50B.
Latest firmware request for EX7710-B0
Kindly requesting latest firmware update for EX7710-B0. Serial number S230Z11005756
Admin Password reset
How can I reset the admin password?

Stories

Let's learn how Zyxel users are building successful infrastructure and share your own success stories using Zyxel products!

Enhancing Operational Efficiency and WiFi Experience in Korean Dental Hospital
Dental clinic ——————————————————————————————————————————————————————— Overview The dental hospital relies on oral scanners for treatment and checkups. Initially, the hospital installed a single router positioned in the lobby’s reception area to facilitate wireless connectivity. However, this setup proved insufficient to…
Strengthening Surveillance Infrastructure at a District Court in West Bengal
District Court ——————————————————————————————————————————————————————— Overview Zyxel Networks, in collaboration with its partner Active Networks, undertook a significant project to upgrade the surveillance infrastructure at a district court in West Bengal. The goal was to implement a comprehensive CCTV system across…
Enhancing Surveillance Infrastructure at a Leading International Airport in Gujarat
International Airport in Gujarat ——————————————————————————————————————————————————————— Overview Situated in Gujarat, a significant airport undertook a major upgrade to its surveillance infrastructure to meet increasing security demands. The airport, experiencing growth in passenger and cargo traffic, recognized the…
Shifting into High Gear with Innovative Service Experiences Powered by Nebula
Schultes car dealership ——————————————————————————————————————————————————————— Overview In crafting the new showrooms for SEAT and CUPRA, the goal was to deliver a cutting-edge, visually stunning experience. By integrating advanced multimedia terminals and virtual car displays, the need for a robust, fast wireless network…
Streamlining Learning with Premium WiFi at the Corporate Training Center
Corporate Training Center ——————————————————————————————————————————————————————— Overview To meet the customer's demand for uninterrupted and secure wireless connections throughout the facility, Zyxel Networks collaborated with LG U+ to deliver a premium WiFi solution. The network was meticulously designed to ensure…
Premium WiFi Deployment for Seamless Network in Clothing Warehouse
Clothing Logistics Warehouse in Yeoju ——————————————————————————————————————————————————————— Overview The warehouse is an open-structured building where employees use handheld PDAs to manage inventory and coordinate stock flow. The operation depends heavily on wireless connectivity, and a stable, high-capacity network…
Zyxel Nebula Solution Delivers Fast, Reliable Public WiFi in Wine Garden at the Site of ...
Zyxel Nebula Solution Delivers Fast, Reliable Public WiFi in Wine Garden at the Site of the World’s Largest Livestock Exhibition and Rodeo Houston Livestock Show and Rodeo™ (HLSR) ——————————————————————————————————————————————————————— Overview The Houston Livestock Show and Rodeo™ (HLSR) sought to provide reliable public…