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What to Expect from the Upcoming Zyxel Account 3.0 Launch
This discussion has been moved.
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Marketplace AI is available now!
This discussion has been moved.
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Change Announcement of SecuReporter Service
Dear
Valued Customer, As
part of our commitment to providing you with better and more efficient
services and aligning
with license priority rule, we would like to let you know SecuReporter will
upgrade the log retention from 7 days to 1 year, analytic
history and log filtering search from 7 days to 30 days for USG FLEX…
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Learn in a minute- How Zyxel Circle can help your business?
Today
you may have heard of Zyxel Circle, but do you really know how Circle makes it
easier for our partners to do business? Check it out and enjoy! https://www.youtube.com/watch?v=GieZkoS3hlo See
how Circle brings all functions together: One Platform
Experience
– Import devices from existing MyZyxel and sync devices,…
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Circle, a simpler way to align your subscriptions!
Subscription Alignment (SA) is a feature found within our license management platform, Circle. This functionality allows you to re-align your existing licensing to a single co-termination date. You are able to select two or more active subscriptions and align them to a date that suites to your business needs. 1. Select…
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Problem with SSO setup on Zyxel account
Hi all, We recently tried to setup SSO on our Zyxel Partner portal. We later recieved an email saying that there was a problem with the SSO setup and a link for an emergency login. There does not seem to be a way to deactivate the SSO temporary until we can resolve the problem. Has anyone else come accross this?
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SecuExtender on Mac
USG Flex 200 - connecting using SecuExtender on MAC —> Everything has been good for the past few months, today this message pops up when connected to the VPN via my MAC (first photo) —> I purchased a five year license (second photo). —> The existing working software doesn't like the license key. —> I downloaded the latest…
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Urgent: Can anyone send me an old firmware of ZyWALL USG 20W?
Hi everyone, I'm looking for the old firmware for ZyWALL USG 20W and wondering if anyone has it then would it be possible to share with me one? I updated the router to the last firmware - version 3.30(BDR.9) and all configuration settings are gone…. I need old version like BRD.0, .3 or .5… Tried to find on internet to no…
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Trade In
I am interested in more information regarding the trade-in program. Please provide details on that process. -Chris
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PRICE FOR ef003832
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I receive emails in wrong language
Hello, I don't know where to report this but I'm used to receive emails from Zyxel in English. But now I'm emigrated to Belgium (Dutch language part) and I receive everything in French. I don't speak French so I can't read it. I've searched everywhere but I can't find to set the language back to English for the emails.…
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Is there a way to remove one of the test services that came in a standard 30 days test version?
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Signature Updates ATP 200 since End of March
Devices: Zyxel ATP200/License Gold Pack is valid until 2026 Time of problem detection: March 28, 2025 Problem description: All signature updates are mainly from March 25 and are stuck at this status. According to the GUI, the update process is executed and has since been acknowledged with (success) and “updatet to the…
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License Pack plus
Hello, at the moment we use the free version of Nebula at the college, but I would like the students to connect with a voucher received from me, will this be possible with the "plus pack" license? Thank for your interest
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MyZyxel login has changed from Mail+2FA to Google, why?
Hi, My old mail and 2FA has changed to log in via Google. I don't know why. Is there a way to change it back? Second problem is an old address and I also did not find a way to change it.
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Where is SecuManager software download?
I've looked high and low for 30 minutes. Search results show nothing. Please and thank you!
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NXC2500 AP WAX650S support
Hello, I have NXC2500 to manage some AP. My Wax650S firmware 7.70 cannot be discovered by NXC2500 and is working in standalone mode. Is it because this firmware does not support NXC2500 anymore? Where can I get the last archive firmware for Wax650S that is supported by NXC2500?
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Error of transfer VPN50 onwer
I can't transfer my VPN50 to another account according to the instructions. In the new account, it gives the error that the device is already linked. Is there any other way to remove the device?
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Change Ownership of a ATP100W
Hi, i will change the ownership of a ATP100W including the working licenses. I will stop the service for the companie where the device is working. The companie has a nebula.-/zyxelaccount. The device is working on premise and not connected to nebula. I can not find the option in "myzyxel". TY Torsten
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Zyxel USG Flex 100HP Site2Site
Good day, i do have a main network 192.168.99.x (Site A) which is connected via route based vpn IKEv2 to a remote network 192.168.100.x (Site B). The VPN connection is being established without any problems. After that i have tried to ping from both sites to the other and it works without any problems. But the SMB…
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Please delete my account and everything tied to this email.
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Very horrible service, nightmare in fact
I have had a issue for weeks and have tried set up a teamviewer session several times and the support agent never shows up or reponses to my emails. This is extremely dissappointing.. how can I raise a complaint?
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Service License Key
Hi I bought a Zyxel ATP LIC-Gold renewal for my Zywall, but I can't connect it with my Device (ATP200). Can you help me ? Regards
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how do i activate a newly purchased license?
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If I would move a network from NCX 5500 to Nebula what would be the costs?
Hello, I am managing a hotel network of 150 AP's, Flex 700, NCX 5500 and 8 switches, from 8 ports to 48 ports (all managable). As support for controlling AP's from the router is not supported any more(that is a mistake!) one must use Nebula to control AP's within a network. My question is what are the costs involved moving…
