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[Zyxel Circle] New Feature Spotlight: Multi-User Access for Corporate Teams
Say hello to greater efficiency and teamwork with Zyxel Circle’s latest feature—Corporate Delegated Admins. Starting this November, corporate entities can enjoy the flexibility of multi-user access, allowing multiple accounts to seamlessly manage devices and licenses under one entity. Upgrade your workflow and experience…
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How to transfer SecuReporter's log to another account
This post shows you how to transfer the SecuReporter's log to another account. Please see the steps below: Before the owner changes on myZyxel.com, log in to SecuReporter with the original device owner. And choose "More" at the upper right corner, then click "Organization & Device" Click "Request Transfer Logs" for which…
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Where can I tracking shipment for my order?
For users who purchase or redeem devices from the Zyxel Store and want to track their shipments, please click here. After you fill out the information, please click "PROCESSING" for the delivery information.
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How to check shipping status?
If you purchase or redeem a hardware throgu Zyxel Store, you can click here to check shipping status. After you enter the required information, click "PROCESSING" to check details.
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SecuExtender SSL VPN for macOS Will Not Support macOS 15 and Above
We want to inform you that the SecuExtender SSL VPN for macOS and Windows clients has reached its end of life (EOL). Zyxel is no longer selling, maintaining, or providing firmware updates (including updates for macOS version compatibility) for these products. If you are using the SecuExtender SSL VPN for macOS, we…
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Can I migrate license from NSG series device to other models?
The NSG series model can migrate the license to USG FLEX series. The mapping model as below: NSG50 > USG FLEX 100 NSG100 > USG FLEX 200 NSG200 > USG FLEX 500 For now, we don't have tool for user to migrate the license. If you have the requirements, please feel free to contact Zyxel Support Team.
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How to activate SecuExtender License on Windows
To activate SecuExtender, you can follow steps below: Step 1- Activation Wizard: Click "?" and choose "Activation Wizard" Step 2- Enter License Key: Enter your license key and Activation email then click "Activate"
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What can I do when license renewal failed?
There are several potential reasons for a license renewal to fail, including payment issues, system errors, and incorrect information. Payment failure, system error, or incorrect information are the reason. When you encouter the renew fail, please contact us with the screenshot, the MAC/SN of your devcie and Order ID(if…
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Can I name my device?
If you have amounts of devices and it's hard to figure out which device it ia, you can name your device through myZyxel portal to solve this problem. Login with your account to myZyxel portal Navigate to "My Devices" and click the MAC which device you'd like to change Click "Edit" Enter the name and click "Submit". Please…
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What is login activity mail notification
The login activity mail notifications alert you of various login attempts, including successful or failed logins, and logins from unusual locations. You can follow below steps to config the setting: Log in with your account and click "Manage Account" on the upper right corner Click "Notifications" You'll see three options,…
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Why Hasn't My Payment Been Received?
Why Hasn't My Payment Been Received? Q: I made a payment for my invoice, but it hasn't been received. What should I do? A: If you're using the wire transfer (T/T) to complete the payment, please check the payment information. Sometimes the payment was sent using outdated wire information which is not for your order. You…
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Moved: My Org is in Plus status now, how can I activate the Pro Pack license?
This discussion has been moved.
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Can I set up Auto Renew for my NWA50AX license?
Auto Renewl is not available for NWA50AX. It's only an option for firewall licenses. If you need a nebula license for your NWA50AX, it's best to renew your license through the Nebula Control Center(NCC).
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Is SecuReporter another kind of license that requires payment?
Yes, the SecuReporter is one of the services that users must purchase it separately, or you can choose to purchase a combination package. It is more cost-effective to purchase multiple security services at one security pack.
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What is the difference between Security License and SecuReporter?
Security License is a general term, which includes many different combination packages or a single security service; and SecuReporter is one of the services launched by Zyxel. You can check on our website for more information about the security services.
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If I have multiple firewalls, can the security licenses be shared?
License cannot be shared. If you have multiple firewalls, we recommend that you purchase(or renew) licenses for each firewalls.
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What's the difference between Device Licesne and Nebula Control Center?
Device License(in the Marketplace) and Nebula Control Center (NCC) are two different functions. Device License is mainly to provide more security protection-related licenses for the firewall; if you want to perform remote management through Nebula Control Center (NCC), NCC currently has a free version for you to perform…
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What functions does Device License provide?
Device License (in the Marketplace)provides firewall security pack licenses. Due to different firewall models, the applicable security pack and contents are also different. If you do not purchase(or renew) a license, the device can only use basic functions; to obtain comprehensive protection, we recommend that you…
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I use the latest version Firefox, but I still get a message when log in to Zyxel "You are a robot."
This could be because your PC/browser has Malware & browser extensions. Please try to remove the Malware and disable the browser extensions before logging in to Zyxel.
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When I log in to Zyxel, I get a message "You are a robot."
This is because we use reCAPTCHA Enterprise to analyze the behavior of a human or a bot in the background when the user logs in. We only display the reCAPTCHA result. Here are some suggestions for anyone who encounters this issue. The recommended browsers are Chrome, Edge, Firefox, and Safari. The browser version should be…
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What can I do when I receive the renew message?
When your device have license will expired within 90 days, we will send the renew message to you. To provide the secuirty protection or management function to your network, we suggest you renew the license through Marketplace, Circle or Nebula Control Center before the license expired.