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Where can I download the ZON utility?
Regarding the download of the ZON utility, users were previously required to visit the website and fill out a form to receive the download link via email. In some cases, the email may be overlooked or filtered as spam, preventing users from obtaining the ZON tool properly. In this post, we provide a direct download link…
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How to download firmware for an End-of-Life (EOL) device
Firmware availability for EOL products depends on how long ago the device reached end-of-life. Less than 3 years since EOL The latest firmware is still available for download. Visit the End of Life page on the Zyxel website to find and download the firmware for your device. More than 3 years since EOL Firmware is no longer…
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[Circle] Can I add Nebula Pro Pack for only some devices in my organization with Pay As You Go?
No. Since Pay As You Go (PAYG) is applied at the Nebula organization level, the license settings will apply to all devices within the same organization. At this time, PAYG does not support assigning a Pro license to individual devices separately within the same PAYG organization. If you need different license…
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[Circle] How do I purchase only Nebula Pro for my whole organization with Pay As You Go?
To enable Pay As You Go (PAYG) with only Nebula Pro for your organization, please follow the steps below: Go to My Devices > Pay As You Go. Under General Settings, enable Pay As You Go. Under Organization List, enable PAYG for the organization you want to configure. Unselect GSP for the organization, leaving only NPRO…
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[Circle] How to resolve the General Settings page stuck on a spinning circle in PAYG mode?
If the Pay-As-You-Go (PAYG) General Settings page is stuck and displaying a spinning circle, please try the following steps: Step 1: Disable Extensions or Security Plugins: If you have browser extensions such as Malwarebytes Browser Guard, AdBlock, or similar tools installed, try disabling them temporarily. These plugins…
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[Nebula] How many orders can I place per day?
On Nebula, each user can place up to 4 orders per 24-hour period. If you reach this limit, please wait until the 24-hour window has passed before placing additional orders.
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[Marketplace] How many orders can I place per day?
On Marketplace, each user can place up to 4 orders per 24-hour period. If you reach this limit, please wait until the 24-hour window has passed before placing additional orders.
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[Circle] How many orders can I place per day?
On Circle, each user can place up to 6 orders per 24-hour period. If you reach this limit, please wait until the 24-hour window has passed before placing additional orders.
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How do I use Wire Transfer as my Payment Method?
Wire Transfer is available for orders of $750 or more. To pay via Wire Transfer, please follow the steps below: Add your desired products or licenses to your cart and proceed to checkout. Ensure your order total meets the minimum amount of $750. On the payment page, select Wire Transfer as your payment method. Complete the…
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Why is the Wire Transfer option not shown in my Payment Method?
As the time of this writing, Wire Transfer is only available for orders of $750 or more. If your order amount is below this threshold, the Wire Transfer option will not be displayed at checkout. To use Wire Transfer, please ensure your order meets the minimum amount requirement.
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[Marketplace] How Can I Check the Next Bill Date Under Auto-Renewal?
This article uses the Gold Security Pack including Nebula Pro Pack for USG FLEX 200 (Annual Plan, Paid Yearly) as an example. To check the amount of your next bill under Auto-Renewal, please follow these steps: Go to Marketplace and select My Plan, then choose the plan you wish to check. Refer to the NEXT BILLING DATE row…
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[Marketplace] How Can I Check the Amount of My Next Bill Under Auto-Renewal?
This article uses the Gold Security Pack including Nebula Pro Pack for USG FLEX 200 (Annual Plan, Paid Yearly) as an example. To check the amount of your next bill under Auto-Renewal, please follow these steps: Go to Marketplace and select My Plan, then choose the plan you wish to check. Refer to the Next Charge row to…
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[Marketplace] How Can I Switch the Payment method for Subscription Payment?
This article uses the Gold Security Pack including Nebula Pro Pack for USG FLEX 200 (Annual Plan, Paid Yearly) as an example. To switch the payment method for your subscription, please follow these steps: Go to Marketplace > My plan and select the plan associated with your device. Click the Edit button on the Payment…
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[Marketplace] How Can I Check the Card Used for Subscription Payment?
This article uses the Gold Security Pack including Nebula Pro Pack for USG FLEX 200 (Annual Plan, Paid Yearly) as an example. To view the card associated with your subscription, please follow these steps: Go to Marketplace > My Plan and select the plan associated with your device. Click the Edit button on the Payment…
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[Circle] How to Terminate Pay As You Go?
To terminate PAYG, go to My Devices > On-cloud > Pay As You Go > General Settings. In the below screen, click the Pay As You Go switch to the left. A confirmation prompt appears. Note that once you terminate the PAYG contract, Circle will charge you for any unpaid usage. Read the message carefully and click Confirm. Note:…
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How to check SecuExtender version through client workstation
To check the SecuExtender version, you can follow the steps below: Click "Question Mark", then choose "About" You can check the "vpnconf.exe" and the number is the version.
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Can I purchase multiple years license for my firewall through Marketplace?
When you renew a license through Zyxel Marketplace, you can only renew a one-year license at once. To have the multiple-year license, we suggest the Auto Renew. You can click here to learn how to renew a license through Auto Renew.
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How to check if PAYG is active or not?
To check whether PAYG is active or not, you can do so through Circle or the Nebula Control Center (NCC). We'll show you how to check it. Through Circle: When you log in to the Circle, choose "My Devices" then select "Pay As You Go" In General Settings, you can see which Org is active PAYG or not Or you can check it through…
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What's your VAT ID?
Zyxel Networks' online sales platform is an important part of our international business, so we use FastSpring, a third-party international payment platform registered in the United States. Therefore, all invoicing and tax matters are handled according to FastSpring's procedures. FastSpring's Address: 801 Garden Street,…
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[Zyxel Circle] FAQs: Pay As You Go (PAYG) Service
✔️ Overall Questions 1. What is Pay As You Go (PAYG)? PAYG is a flexible, usage-based billing model where you're charged monthly based on the actual license usage within selected Organizations (Orgs) from the previous month. There’s no need to pre-purchase fixed-term subscriptions—just pay for what you use. 2. Are there…