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Can I name my device?
If you have amounts of devices and it's hard to figure out which device it ia, you can name your device through myZyxel portal to solve this problem. Login with your account to myZyxel portal Navigate to "My Devices" and click the MAC which device you'd like to change Click "Edit" Enter the name and click "Submit". Please…
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What is login activity mail notification
The login activity mail notifications alert you of various login attempts, including successful or failed logins, and logins from unusual locations. You can follow below steps to config the setting: Log in with your account and click "Manage Account" on the upper right corner Click "Notifications" You'll see three options,…
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Why Hasn't My Payment Been Received?
Why Hasn't My Payment Been Received? Q: I made a payment for my invoice, but it hasn't been received. What should I do? A: If you're using the wire transfer (T/T) to complete the payment, please check the payment information. Sometimes the payment was sent using outdated wire information which is not for your order. You…
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Moved: My Org is in Plus status now, how can I activate the Pro Pack license?
This discussion has been moved.
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Can I set up Auto Renew for my NWA50AX license?
Auto Renewl is not available for NWA50AX. It's only an option for firewall licenses. If you need a nebula license for your NWA50AX, it's best to renew your license through the Nebula Control Center(NCC).
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Is SecuReporter another kind of license that requires payment?
Yes, the SecuReporter is one of the services that users must purchase it separately, or you can choose to purchase a combination package. It is more cost-effective to purchase multiple security services at one security pack.
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What is the difference between Security License and SecuReporter?
Security License is a general term, which includes many different combination packages or a single security service; and SecuReporter is one of the services launched by Zyxel. You can check on our website for more information about the security services.
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If I have multiple firewalls, can the security licenses be shared?
License cannot be shared. If you have multiple firewalls, we recommend that you purchase(or renew) licenses for each firewalls.
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What's the difference between Device Licesne and Nebula Control Center?
Device License(in the Marketplace) and Nebula Control Center (NCC) are two different functions. Device License is mainly to provide more security protection-related licenses for the firewall; if you want to perform remote management through Nebula Control Center (NCC), NCC currently has a free version for you to perform…
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What functions does Device License provide?
Device License (in the Marketplace)provides firewall security pack licenses. Due to different firewall models, the applicable security pack and contents are also different. If you do not purchase(or renew) a license, the device can only use basic functions; to obtain comprehensive protection, we recommend that you…
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I use the latest version Firefox, but I still get a message when log in to Zyxel "You are a robot."
This could be because your PC/browser has Malware & browser extensions. Please try to remove the Malware and disable the browser extensions before logging in to Zyxel.
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When I log in to Zyxel, I get a message "You are a robot."
This is because we use reCAPTCHA Enterprise to analyze the behavior of a human or a bot in the background when the user logs in. We only display the reCAPTCHA result. Here are some suggestions for anyone who encounters this issue. The recommended browsers are Chrome, Edge, Firefox, and Safari. The browser version should be…
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What can I do when I receive the renew message?
When your device have license will expired within 90 days, we will send the renew message to you. To provide the secuirty protection or management function to your network, we suggest you renew the license through Marketplace, Circle or Nebula Control Center before the license expired.
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Why do I receive the renew notification?
When your device have license will expired within 90 days, we will send the license renew notification to you. If you received the notification, we suggest you renew the license through Marketplace, Circle or Nebula Control Center before the license expired.
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Why the "Forgot Password" is not working?
If you click the "Forgot Password" and enter the correct email but do not receive the notification mail from us, we suggest you can follow the step below to verify this issue: The "Forgot Password" is only available for the account log in by "Account + Password". If you used the social account login, please contact the…
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Why can't I link my NBD license to my USG FLEX H firewall?
Background Zyxel provides Next Business Day (NBD) licenses to ensure customers receive prompt hardware replacement and technical support. These licenses are model-specific, making it essential to purchase the correct license for your Zyxel device. You can find more details on the terms and conditions of NBD licenses here.…
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Moved: Why Can't I Use My Security Licenses in Nebula?
This discussion has been moved.
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How can I link registered license to on-premises firewall through myZyxel.com
To link the registered license to on-premises firewall through myZyxel.com, you can follow the steps below: Navigate to "Service Management" > "Unlinked License" and choose the license then click "Link" 2. Once you click "Link", you'll see the pop-up window to choose the device. Please select the device and click "Submit"
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How can I activate the deferred Gold Security Pack license?
Scenario I purchased a "USG FLEX 200 Gold Security Pack" linked to one of my FLEX 200 devices. However, it's shown as "deferred" on the Zyxel dashboard and doesn't seem to be activated. How can I activate this license? Root Cause In most cases, this occurs because an existing Nebula Pro 30-day trial, standard license, or…
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Why is the "Gold Security Pack" on my FLEX 200 shown as deferred?
Scenario: I purchased a "Gold Security Pack" linked to one of my FLEX 200 devices. However, it's shown as "Deferred" on the Zyxel dashboard and doesn't seem to be activated. Root Cause: In most cases, this occurs because an existing Nebula Pro 30-day trial/ standard license, or UTM license still has days remaining until…