Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2026-05-04 06:40 (UTC+0) Resolved: 2026-05-04 07:05 (UTC+0) Issue Symptom & Risk: - Some pages are unable to load successfully. Note: This incident does not affect Nebula devices and their local network services if there is no any…
The rapid adoption of Large Language Models (LLMs) like ChatGPT, Gemini, and Claude has left many IT departments playing catch-up. While these tools offer incredible efficiency, they often enter the workplace as "Shadow AI"—unmanaged, unmonitored, and potentially risky. To manage this effectively, modern IT needs to start…
Zyxel Switch XGS1935 Series Release Note April 2026 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel XGS1935-28HP - V4.90(ACJX.3)C0 Zyxel XGS1935-28 - V4.90(ACJW.3)C0 Zyxel XGS1935-52HP - V4.90(ACJZ.3)C0 Zyxel XGS1935-52 - V4.90(ACJY.3)C0 New Feature and Enhancements 1. Optimized…
Zyxel Switch XS3800 Series Release Note April 2026 ZyNOS Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel XS3800-28 - V4.80(ABML.5)C0 New Feature and Enhancements 1. Optimized system stability and synchronization with Nebula to enhance overall device connectivity and management…
Zyxel Switch GS1920 Series Release Note April 2026 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel GS1920-8HPv2 - V5.00(ABKZ.3)C0 Zyxel GS1920-24v2 - V5.00(ABMH.3)C0 Zyxel GS1920-24HPv2 - V5.00(ABMI.3)C0 Zyxel GS1920-48v2 - V5.00(ABMJ.3)C0 Zyxel GS1920-48HPv2 - V5.00(ABMK.3)C0 New…
Zyxel Switch GS1915 Series Release Note April 2026 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel GS1915-8 - V4.70(ACAP.7)C0 Zyxel GS1915-8EP - V4.70(ACAQ.7)C0 Zyxel GS1915-24E - V4.70(ACDR.7)C0 Zyxel GS1915-24EP - V4.70(ACDS.7)C0 New Feature and Enhancements 1. Optimized system…
BE Series Access Points Firmware Release Note April 2026 Overview This document provides firmware release information on Zyxel Access Points platforms, introduce new Access Points, new features and enhancements, bug fix, known issues and workarounds information for Release V7.30 Patch 4 C0. Supported Platforms (Click…
Zywall USG FLEX H Series Release Note April 2026 Firmware Version on all models * Please use the cloud firmware upgrade function to upgrade USG FLEX H Series USG FLEX H SeriesFirmware…
Circle partners can now enable Auto-Renewal for supported USG FLEX H Series security licenses directly in Zyxel Circle. Once enabled, your eligible license plan can renew automatically to help reduce manual follow-up and keep service coverage running smoothly. Why enable Auto-Renewal in Circle? More USG FLEX H Series…
Zyxel Nebula Control Center Release Note Common NCC (Organization,Site-wide,etc.): * Elevated the MSP Portal with Google Maps integration, providing an intuitive way to visualize and navigate organizations globally. (Nebula MSP Pack license is required) * Refined the MSP Admin & Teams and corresponding Org-wide…
You can limit wireless client device traffic rate by configuring rate limits on a per-SSID basis. This allows you to control the upload and download bandwidth for clients connected to a specific Wi-Fi network. To do this, navigate to "Site-wide > Configure > Access points > SSID advanced settings" in Nebula. Select the…
After the latest Nebula update, we started receiving a large number of Port Advisor alerts especially poor cable quality, but it’s not clear what criteria are being used to trigger them. When I check the ports directly on the switch, I don’t see any anomalies.
You can find the reboot event via Site-wide > Monitor > Access points > Event log by searching with the keyword: reboot.
￭WMM (Auto)-Standard priority. It is default. •Auto SSID traffic is mapped to Best Effort Category ￭Gold (Voice)-Highest priority •Gold SSID traffic is mapped to Voice Category ￭Silver (Video)-Medium priority •Silver SSID traffic is mapped to Video Category ￭By assigning higher prioritylevels, clients can access wireless…
￭Check Power Mode: Ensure your Zyxel Access Point (AP) is receiving sufficient power. For example, on an NWA130BE, you can check Site-wide > Devices > Access points > Power mode to confirm it shows "Full". Insufficient power can lead to low-power modes and reduced performance. ￭Isolate the Issue to Wi-Fi: Confirm that the…
Hi there, one of my sites is having this issue, and could not see the SSID settings on website, can you please have a look? thanks!
I would like to see the real device status in the MSP device list instead of "online" of "Offline". Cause a device might have a hardware issue and it doesn't show up on the device list. Ofcourse devices can report hardware issues, but as team manager I would like to check and see if any device has an issue within one list.…
My issue is that if I use WiFi I'm unable to use WhatsApp for Calls as although the call connects you can't talk. You can hear the other person speak but they can't hear you.Also when using Microsoft Teams unable to use video at all and voice is the same as WhatsApp where you can hear but they can't hear you. Home network…
The customer has several offices that are connected with USG FLEX 100H firewalls via nebula. we would like to make a remote access vpn, ike2 windows native client, through which we could also access other offices. this probably requires a policy route, but I haven't gotten it to work properly. could I get instructions for…
Hi all, We've been running Zyxel USG firewalls for about 10 years now — first the USG 20/60 series, then the USG FLEX 200/700 — and have been very happy with them throughout. Recently we upgraded part of our fleet to the new USG FLEX H-series (200H and 500H, currently on firmware 1.38(ABWV.0), Nebula-managed), and…
Hi, I would like to create a Nebula SD-VPN between 2 USG FLEX H that have it's own LAN on a LAG interface. I see that I cannot select that newtork in "Local Networks". When it will be available? Thank you Federico
Hello everyone, I needed a quick password change for a WiFi network via Nebula App, and I saw that it is impossible: Is it possible to adapt Nebula App to manage SSIDs with WPA3? Thanks in advance
How can I order a replacement power supply for ZyXEL GS1900-8HP switch. Switch was removed from a working environment and the power supply was misplaced. Thank you.
Hi everyone, I just completed a migration from a USG FLEX 50HP (ZLD firmware) to a USG FLEX 100H (uOS 1.37). The new firewall is up and running — internet access works fine, and LAN clients can reach the internal server without issues. However, I'm unable to establish an OpenVPN connection. Here's what I've done so far:…
Hello everyone, I setup 6 hours of lease time: but this setting on my security router it is NOT sent to PCs, as you can see via a PC (cmd ipconfig /all): the lease time is 17 hours 18 minutes 12 seconds. Very strange. 1- How can I fix that? Another question. 2- When I have to renew a local IP via Nebula, so no remote…
Dear Zyxel Community Support Team, I am currently configuring a USG FLEX 100 (AP is NWA5123-AC) with a Captive Portal for our guest network (VLAN 10, subnet 10.0.10.0/24). While the portal itself works perfectly when accessed directly via http://10.0.10.1 , automatic redirection for unauthenticated users does not function…
It seems to be a small hole in the back wall in the NR7101, does anyone know why? And can this hole be a problem with water ingress when the router is located in a harsh environment? Should it be blocked?
Hello, I own a Zyxel NR7303, but unfortunately, I’ve lost the PoE adapter that had the sticker with my Wi-Fi and admin passwords on it (as recommended in the manual, I had attached the sticker to the adapter). Because of this, I can no longer access the device’s configuration page. I’ve read that Zyxel can assist in…
Tried everything to connect my router still cannot get it right
Hello all, I am a happy owner of the DX3301 and 3 WX3100 extenders. I have just checked the download center for a regular firmware update like I periodically perform, However, the firmware appear to be not present on on the download pages. I know v5.70 is out as per the user manual. I have checked the EoL notices as well…
I am trying to split my increasingly complex home network into several vlans for administrative security and ease of management DX3301 advertising material claims that the router handles multiple local subnets and tagged vlan support, however I have been unable to achieve the following: 1: Associating SSIDs with vlans (no,…
I bought a Zyxel NR7302 over the internet, there is software 1.00(ACHA.2)b3_D0_1026, I need to find out what ISP it was configured for. SN: S230Z47006271
Hello I have a strange issue with my NR7101. The default sticker admin password is not working after factory reset. How can I access admin pages? Wifi password works just like before factory reset. I started with a soft reset, since it didn't give me access then I did a hard reset. Tried power off 5min without success.…
According to a Zyxel security advisory from February 24, 2026, there exists a firmware version 5.17(ABQA.3.2)C0. The "Submit a request" page offers 5.17(ABQA.3.1)C0. Why is 3.2 not made available?
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Valposchiavo Health Center ——————————————————————————————————————————————————————— Overview The Valposchiavo Health Center in Poschiavo, Switzerland, launched a digital transformation of its healthcare services to support the adoption of a Hospital Information System (HIS)—the central hub for capturing, processing, and…
Noura The Palace ——————————————————————————————————————————————————————— Overview When Noura Hotel opened its doors in Dera Bassi, Chandigarh, the management understood that luxury alone would not set them apart. Spread across a sprawling 400m by 200m property, the hotel needed to meet the expectations of modern guests who…
Stables Speciality Coffee Co. ——————————————————————————————————————————————————————— Overview Stables Speciality Coffee Co. had just opened and had lots of customers who came to the café to work remotely. The café set up some charging points so laptops could be used as required, but the available WiFi wasn't secure. They…
