[NWA130BE] Since 7.20, iPhone 16 toggles between WiFi and Celluar

Flachzange

Hey Zyxel community,

I have 4 NWA130BE distributed in the building and basically configured exactly the same way (except individual properties) and supposed to work as a "mesh" network. Their coverage overlaps. Until 7.20 this worked well but since then I noticed (particular for two APs) that from time to time an iPhone 16 connects and disconnects all the time. It seems to fully connect but then loses connection immediately again. This happens only with the iPhone. All other devices continue to work well.

Workaround solution: Restart the suspected AP. After that it works immediately until a couple of days later the same thing happens again.

Assuming many people use iPhones, has this been reported already?

Cheers,
Chris

Zyxel_Melen

Hi @Flachzange

Could you help to collect the diagnostic file after this issue happens? This will record the logs when the iPhone disconnects and it will help us to check this issue.

You may send me a private message with the diagnostic file (please zip it before upload).

https://community.zyxel.com/en/discussion/18869/how-to-collect-the-standalone-ap-diagnostic-info-by-gui

mikeyd

I have the same issue with an NWA130BE at home. Clients disconnect and those that remain connected struggle with connectivity. Rebooting the AP resolves the issues but within a few days it happens again. Previous versions of firmware were fine. 7.20 ACIL.2 remains problematic but I've just upgraded to ACIL.3 so let's see if that helps.

Flachzange

Hi @Zyxel_Melen , I was finally able to collect some logs and provided them via private message to you. Thanks!