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[Release Note] Nebula Control Center - 18.10 software Release!
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Nebula switch stable firmware version update
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[Hotfix] Throughput Issue Identified with Specific Network Cards on NWA50AX,NWA55AXE,NWA90AX
Hotfix For: We have recently been made aware of a throughput issue affecting our AP product. This issue specifically impacts the data reception (receive direction) performance and has been reported when using the following network cards: Intel BE200 Intel AX210 Intel 211 Intel AX 201/411 MTK MT7992 It's important to note…
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[NEW FREE FEATURE] NEBULA AI bot is available now!
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[ATP/FLEX] Full guide to set up Palworld Dedicated Server with Remote Access VPN on USG FLEX
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[Nebula Demo] Watch a video on NCC demo site walkthrough
Zyxel Nebula offers a place where you can experience
and explore what it is like to use Nebula cloud networking to deploy and manage
your networks without additional cost. Nebula demo site gives you a chance to
experience all its features, and this video will walk you through them. Watch a
video on Nebula Control Center…
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[NEBULA] Read Me First!! Beginner's Guide and Helpful Links! (Keep updating~)
Hi All Nebulers~ Before you navigate our Nebula CC and Zyxel Community, we collect the following quick links for you. What is Nebula? [NEBULA] How does Nebula devices communicate with Nebula Control Center ? [NEBULA] What model supports Nebula CC currently? Nebula CC * [NEBULA] How to register a Nebula CC account? *…
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[NEBULA] What model supports Nebula CC currently?
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Client connection "hangs" when roaming trough the building
Hello, I am new to troubleshooting access points. I have 7 NWA50AX APs in my house, and when I move from one room to another, I observe something strange. I can walk through the whole house streaming YouTube, but when I change rooms, open Google, and try to search, the client often does not respond. Only when I disconnect…
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Nebula notifications not working
I noticed that since September 9th we no longer receive push notifications for the downtime of nebula devices... what's going on? They aren't being logged by the dashboard either....
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IP Range and Hostname USGLITE60ax and 100H
Hello, is there a way to set a range of IP- addresses in the security policies in Nebula? And for some usecases, it would be a nice feature to use a hostname instead of an IP. Thank you
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WiFi Extender
We have a medium business with several WAX630S Zyxel APs in our building but we have some dead spots. Are there recommendations for extending our current signal? Would the NWA50AX be a solution? Thanks, Dave
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2.4 GHz profile after rebooting needed for firmware upgrade
Hello everyone, it is the second time (in two different Companies) that it happens that after a reboot needed for a firmware upgrade the 2.4 GHz wifi profile does not work properly: For example this morning I had a printer that was not able to connect wirelessly with the AP after the V7.00(ABYW.2) update: it was sufficient…
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USG Flex100 - Is it possible to know what its CPU is processing?
Hello everyone, I have some Flex100s on production, but I have a specific site for a healthcare company where I see high usage (to be clear, it happens more often than other sites) compared to generated traffic: As you can see the usage is about 31% and it seems strange due to the fact it is a small network with about 20…
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Nebula email notifications: often seeing them reversed
It happens very often that the system notifications sent by Nebula via email are reversed: as you can see I received the online return BEFORE the offline notification. Considering that I rebooted an appliance I expected to see offline email BEFORE the other ones. Please let me say that I checked the mail sorting system…
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NWA50AX PRO 160mhz
Hi, I have a NWA50AX PRO. It's working fine but I have to set 160mhz bandwidth every time it reboots. I have set the override in the radio setting and the settings doesn't change. I have to change channel and the 160mhz bandwidth. Is this a Nebula bug?
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Mesh and WDS
hi I have several (4) NWA 130 be in a mesh network. I would like to buy one more NWA 130 but use that one in WDS mode together with the root AP. can I run the root ap both using it as a root mesh with my existing ap and simultaneously use it in WDS mode with a new ap located an a other floor. Best regards
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FWA710's IP Passthrough Mode not working
Hello Guys, i've bought this cool outdoor router recently, but its bridge mode or IP Passthrough Mode not working. So the Firmware is also the latest version, V1.18. How did i do? Network Setting > Broadband > Cellular APN > #1 > Edit > IP Passthrough ON> Passthrough Mode on to my indoor router's mac, so for assurance, i…
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Zyxel FWA710, Germany
Hi, has anyone ever managed to get a FWA710 running in Germany on the Deutsche Telekom 5G Network? I am able to establish a 5G connection but cannot get a ping response. When I try to get support, the support request is denied with the comment that I should contact my ISP. However, I bought the device directly from Zyxel…
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iOS – Cannot loginto Nebula app
iPhone 11 Pro Maxi OS 17.6.1 (latest) Latest Nebula App I cannot log into the app with my saved credentials. Password is valid, eMail is correct – compared it to my Mac Browser and it's 100% the same. I just updated to 17.6.1 and it still won't work.
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FWA710 gets no working i-net connection
Dear all, here is my scenario: ZTE MC889, with "Deutsche Telekom" Sim, up and running, all in default Zyxel FWA710, with "Deutsche Telekom" Sim, up and running, all in default both are connected to a USG cloud gateway ultra ZTE to WAN 1 (configured to auto) gets a IPv4 FWA710 to WAN 2 (configured to auto) gets no IPv4…
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Clients refuse to connec to the nearest AP
I have many Shelly wlan relays that are connected to my Nexus managed APs. Somehow they often end up trying to connect to a far away AP instead of the really near one and keep failing on connection. Here they have all disconnected when the nearby ap switched channel at 3am. Signal on that AP was great. After this they just…
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NWA510 & NWA710
Is there a recommended Nebula configuration when using a NWA510 with a NWA710 on the LAN2/WAN Port? When we have a project with a poor network signal we are planning to install a NWA710 externally and then connect it to the WAN port of the NWA510. e.g. Can the NWA510 be demoted to a security gateway? Thanks John
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Collaborative Detect & Response - lack of Company name
Hello everyone, in the last weeks I enabled Collaborative D&R all over my Companies in Nebula but I see a lack of details in the email sent by Zyxel: As you can see the email is too much generic when you have 2 sites with the same name. It could be really common if you plan to use the name of the City where that site is.…
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Lack of details: Organization-wide manage > Change log
Hello everyone, I was looking into Change log to search if there was a trace about a pair of manual updates that I clicked to force 5.39 firmware upgrade on a Flex100 that is not responding as I expect. Those two upgrade attemps happened this morning, so I asked Nebula to show me last month of logs but no details inside…
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Access Point WAX610D cannot update
When we try to update our access point (WAX610D) we get the following error: "Failed to download the firmware : URL using bad/illegal format or missing URL" This is happening to all 7 of our access point. We have tried the following article to fix this issue, but this did not work for us.…
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FWA710 management wifi missing
Hi, We have just procured an FWA710 to test a number of 5G use case scenarios. But during the initial setup, the built-in management wifi interface on the FWA710 that we are using suddenly disappears. Only way to get it back is to perform a factory reset. Is this a bug or a feature? I.e. do we have to connect the FWA710 to…
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Nebula > Clients (AP) > Status column all shows "Offline"
All of the devices connected to my APs show as "Offline" in the "Clients" view but when I go to Device > Access Points, open a specific AP and look at "Current Stations" in the "Live tools" section I can see all the active devices. This is the same across all my sites and all my organisations. This is only the case when I…
