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[Release Note] Nebula Control Center - 19.00 software Release!
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[Release Note] Nebula Control Center - 18.30 software Release!
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[What's New] Find out what's new in Nebula 2024
Discover the latest in networking advancements! In this video, we will showcase Nebula’s 2024 highlights, featuring cutting-edge enhancements, game-changing features, and an introduction to the newest members of the Nebula family.
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[Campaign] Adventure 2 is OPEN NOW!
The Great WiFi Expedition Greetings, case explorers! Following the excitement of our Switch adventure, we’re thrilled to announce Adventure 2: Uncover the WiFi Network Case is now open on your treasure map! Are you prepared to track down the elusive signals, unveil the secrets, and solve the mystery of networking errors…
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[Campaign] Adventure 1 is OPEN NOW!
Dive into the New Adventure Calling all Zyxel detectives and case explorers! The treasure map is drawn, and Adventure 1: Uncover the Switch Case is now open for exploration! Are you ready to dive deep into the mystery of networking errors on the Switch and find hidden clues that lead to amazing rewards? Team up with fellow…
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Nebula switch stable firmware version update
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[Hotfix] Throughput Issue Identified with Specific Network Cards on NWA50AX,NWA55AXE,NWA90AX
Hotfix For: We have recently been made aware of a throughput issue affecting our AP product. This issue specifically impacts the data reception (receive direction) performance and has been reported when using the following network cards: Intel BE200 Intel AX210 Intel 211 Intel AX 201/411 MTK MT7992 It's important to note…
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[NEW FREE FEATURE] NEBULA AI bot is available now!
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[ATP/FLEX] Full guide to set up Palworld Dedicated Server with Remote Access VPN on USG FLEX
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[Nebula Demo] Watch a video on NCC demo site walkthrough
Zyxel Nebula offers a place where you can experience
and explore what it is like to use Nebula cloud networking to deploy and manage
your networks without additional cost. Nebula demo site gives you a chance to
experience all its features, and this video will walk you through them. Watch a
video on Nebula Control Center…
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[NEBULA] Read Me First!! Beginner's Guide and Helpful Links! (Keep updating~)
Hi All Nebulers~ Before you navigate our Nebula CC and Zyxel Community, we collect the following quick links for you. What is Nebula? [NEBULA] How does Nebula devices communicate with Nebula Control Center ? [NEBULA] What model supports Nebula CC currently? Nebula CC * [NEBULA] How to register a Nebula CC account? *…
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[NEBULA] What model supports Nebula CC currently?
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Nebula NCC blocked by firewall
Hello everyone, we are replacing hardware on different companies and we are experiencing some problems like being blocked by their old firewalls. I see that this should be the guide: But I would like to know if Zyxel has a batch to execute inside a PC in those networks to check which of the above rules are missing. I'm at…
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downgraded organisations
I don't understand this. at 12-04-2025 we receive the message it will be downgraded in 15 days, and at 13-04-2025 i get the message it is downgraded. We want to use the API to get tickets for organisations which are in grace period yours dennis
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NWA130BE: cannot connect to 6ghz
Hello, I have a NWA130BE (latest V7.10 ACIL.2 firmware) in Nebula mode and trying to make its 6ghz radio work. I have configured a 6ghz-only ssid with WPA3 (tried both with and without transition mode). I have 3 clients, two Pixel 7a phones and an XPS 9315 Laptop. The phones don't see the ssid at all, the laptop…
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Nebula App - Impossible to login
Hello everyone, this morning is impossible to retrieve the OAuth login page via Nebula App so the users are locked out, a part from webpage via PC that is working properly.
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Flex H series 100HP and AP POE - multiple disconnections
Hello everyone, I have installed latest firmware but I still see multiple disconnections with an AP powered via POE with a new 100HP: They are too much regular, really strange behaviour. Any ideas about it?
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On Nebula, how do I block an application category with an exception?
Hello, Is there any way to block an application category like "media streaming" but allow Youtube? The only way I managed to do is blocking everything one by one but leaving the youtube part out.. is that the only way?!
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Nebula SecuReporter - missing devices' names
Hello everyone, I cannot see a lot of names inside my Organization & Device area of SecuReporter. As you can see I read only few of them: Is there a specific reason? How can I fix it?
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logging
Hi all, I notice when i open the logging of the nebula firewall (usg flex 200), i just see one kind of entry: Received IGMPv3 Join message on Group: and this one 900 times. Off course i can search for other entries. But i just want to see all entries. I don't care about the igmpv3 messages. In other way can i disable…
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Nebula bug on device configuration
Hello, after nebula CC update, we have some trouble here. In device configuration, after set a static or dhcp addres, the addres wont anyway shown in the list. And not only address, as you can see, is missing the radio info too on the right, and the power mode too. I tried all, reboot, set to static, set to dhcp, reboot…
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DHCP Server Guard - conflict with Sophos?
Hello everyone, as you can see in this thread: I had an issue when enabling DHCP Server Guard on Nebula platform. I installed a switch on site and it was unable to get an IP from Sophos firewall, but the switch itself was working properly locally managing traffic between VLANs. Is there any known issue between DHCP Server…
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Nebula App shows different Security Alert hits number
Hello everyone, I went online to check an Organization: and I see that the Nebula webpage shows zero Security Alerts and 81 CDRs: while the Nebula App shows 7 Security Alerts: So I think that something is not working properly here.
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FWA510 reboots/crashes after enabling 464xlat
Hi, I have an issue with FWA 510. I already tried to reset to factory settings with no success of solving the problem. Right now I’m using 5G (NSA) via Telekom in Germany with the latest Firmware 1.17(ACGD.1)C0 on my FWA 510. I’m living close to a 5G cell tower with direct sight to it and great signal indoors: My iPhone…
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Fortigate UTM + XGS2230 Stack Nebula not work
I have a problem I have already reported it to support but while waiting for an answer maybe someone already knows the solution. Namely I have a set of UTM Fortigate + 2x XGS2230 switches connected in a stack. And I wanted to set LACP between UTM and the switch stack in ports 1/48 2/48. The switches are connected to…
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Wi-Fi access for 25 students for 1 hour
Hello, I work in a middle school, and I would like, for example, a class of 25 students to be able to connect to the Wi-Fi, but for a limited time of 1 or 2 hours. Currently, I'm using the Nebula NCC Free Pack. I was thinking of getting the Plus Pack license to access the vouchers, but apparently a voucher is only valid…
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Nebula account deletion
Hello, I would like to delete my Zyxel Nebula account as I am not using Zyxel products anymore. I have already deleted all devices sites and the organization. I want the whole account as well to be deleted. Thank you for your help!
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Delete Account
I have read, that the account cannot be deleted by myself. Can you please delete my account and remove my address from any newsletter?
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Please Delete my Zyxel Account
Please delete my Zyxel Account and all associated personal Data. Thank you.
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Guest wireless able to access the main network
Hi, I am looking into a problem we are seeing at one of our sites, the users are telling me they can access the main servers while they are connected on to the guest wireless network. I have checked the settings in place and they look like they should be working correctly. I have attached some images of the settings in…
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VPN issue (Flex 700H / NSG50) after Nebula update
I don't know if it is related to Nebula update 18.30 (build 250325.0130) but i have a VPN site-to-site connection between a USG Flex 700H and a NSG50 that is no longer working. Flex 700H says connected. NSG50 has a status of disconnected. I can't ping remote sites.
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Nebula “Clients” section malfunction-bug
Good morning, Today I added two devices to my home network, I go into Nebula to change the name appropriately in the Menu -> Clients but when I click on them I am immediately bounced to the Dashboard. What is happening? Why if I click on any Client I am bounced to the Dashboard? Any clients in the list i click, it send me…
