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Join the IAP500BE Beta Program – Experience the Future of Industrial WiFi
We’re excited to announce the upcoming Beta Program for our new IAP500BE, an industrial-grade WiFi 7 access point built for industrial environments and smart infrastructure applications. This new model is designed to deliver robust performance scenarios from smart homes to industrial sites. What Makes This Beta Special…
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Empowering MSP Operations: A Unified Management Approach
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[Release Note] Nebula Control Center - 19.20 software Release!
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Security appliance backup & restore adjustment in NCC 19.20 Release
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Nebula switch stable firmware version update
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[NEW FREE FEATURE] NEBULA AI bot is available now!
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[Nebula Demo] Watch a video on NCC demo site walkthrough
Zyxel Nebula offers a place where you can experience
and explore what it is like to use Nebula cloud networking to deploy and manage
your networks without additional cost. Nebula demo site gives you a chance to
experience all its features, and this video will walk you through them. Watch a
video on Nebula Control Center…
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[NEBULA] Read Me First!! Beginner's Guide and Helpful Links! (Keep updating~)
Hi All Nebulers~ Before you navigate our Nebula CC and Zyxel Community, we collect the following quick links for you. What is Nebula? [NEBULA] How does Nebula devices communicate with Nebula Control Center ? [NEBULA] What model supports Nebula CC currently? Nebula CC * [NEBULA] How to register a Nebula CC account? *…
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[NEBULA] What model supports Nebula CC currently?
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On which services Nebula relies on?
In the latest hours AWS had some… intense hiccup that impacted… "few services" (on the right some of services affected in Italy). I think might be useful to know on which services Nebula relies on… if this can be shared. Zyxel is really kind to share any incident in a readable detail…
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Misalignment with traffic meter "Access Point by usage" and "SSID by usage"
Hello everyone, I have an ORG where a widget shows me bigger data exchanged wirelessly than another one of the same ORG. As you can see it seems that I have had 1.6 gigs (last 24h): with a 1.1 gigs from a specific AP, while looking at SSID usage it shows me to have had only half GB of traffic (last 24h): I have no mesh…
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Nebula Auto Naming Wired Clients
I've noticed what I think is some new (useful) behaviour in Nebula in the last few months. It used to be that when a Windows PC is connected via ethernet to a Nebula Switch, Nebula would just show the PC's MAC address as the client name. Recently though I've seen Nebula is now detecting the OS as "Windows 7 or newer" and…
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Traffic shaping on a USG FLEX 100HP managed through Nebula
Hello, I'm trying to configure traffic shaping on a USG FLEX 100HP managed through Nebula. In Nebula, under Site Wide > Configure > Firewall > Routing, the options I see are only "Add Static Route" and "Policy Route." I don’t see a traffic shaping/QoS option like on the USG FLEX 200. Could someone point me to where traffic…
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Zyxel Nebula SD VPN connection fails
Hello all, any ideas on what is going wrong? I have 3 Sites. Two Sites have a Flex200 router, 1 Site still has a NSG100 router (soon to be replaced). I have Hub/Spoke Nebula SD VPN connection. Flex 200 to Flex 200 is going well. Flex 200 to NSG 100 is not going well (Anymore, it used to work in the passed). The NSG 100…
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Remote AP limit usage via VPN on prem or Nebula
Hello everyone, I'm planning to enlarge a WiFi network. So I went inside that ORGs details and I see that not all the APs are able to be used remotely: So I checked which AP I can buy here: https://www.zyxel.com/global/en/products/endpoint-and-connectivity/connectivity-service-secure-wifi/compatible-appliances Anyway I see…
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Hi Nebula team
In the last update of Nebula you added the function wifi alert insight. I have from day one from I got to know about the function put the info on my dashboard. But I do not get any information in the box. see added image It is the same for both of my organisations. Is it only a license issue ? I use only base. Or is it…
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Firmware Mangement Date/Time Bug
Hi, I've noticed since the update to v19.20 that the Firmware Management Date/Time Selection is a bit buggy. So, for example, if you were to pick the 6th November, it would actually pick the 5th November, but the notice above says the 6th November. The time also seems bugged,as you'll pick 2am and it will say 1am. See…
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USG LITE 60AX V2.20(ACIP.0) - WPA2 connectivity issues
Hello everyone, with security routers when I set WiFi with WPA2 in Security Settings, I am NOT able to see the SSID and then connect to it with "old" laptops like n family WiFi cards. Of course I use always 2.4 + 5 + 6 GHz enabled radios. Anyway I have to use WPA3 with these settings: Changing WPA2 to WPA3 gives me the…
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how long does it take to delete devices from Sites
One of our clients decided to add devices into an account they created. In order to manage the devices for them I have deleted them from their new account but cant add them to ours, they say they are still on their account. that was 12 hours ago. how long will it take to release them?
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Firewall status - High usage detail
Hello everyone, is there a way to analyze what happens to a firewall when you see it under high usage? For example, going from one ORG to another one I noticed this: Is it possible to know why that firewall was over 90% of usage? Just for your reference it stays on 5-10% as the average usage.
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Widget malfunction - "Clients by manufacturers"
Hello everyone, this morning I have all the ORGs with this malfunction: How can I solve this issue?
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Separate 5GHz and 2.4GHz networks
How do I create separate SSIDs for 5Ghz and 2.4Ghz networks on the WAC6103D-I? For example, "My 5G Wi-Fi" only applies to 5Ghz networks and "My 2.4G Wi-Fi" only applies to 2.4Ghz networks.
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Clients not connecting via WiFi - DNS failure.
Hi. Using a Flex700h, xs1930-12hp and wbe660s. Some of my devices went off line today, disconnected from nebula, I managed to get them back on line by turning off site wide security sync and rebooting the router. Since the devices came back on line I can no longer get any WiFi clients to work. They show as connected but…
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Bug in API
When i use port profiles, and i use the: https://api.nebula.zyxel.com/v1/nebula/{siteId}/sw/{devId}/port-settings I retrieve the default settings of the port. (so trunk pvid 1 etc). while many ports are disabeled and are access ports etc. example: type access in nebula, trunk with api. when i set manually the settings,…
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unable to resolve nebula-********.d2ns-nbl.com when trying to establish a vpn connection
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Cloud authentication problem: the registered user not see in list
Organization-wideOrganization-wide manage -Cloud authentication Cloud authentication problem:the registered user not see in user list but error message new user register There were errors saving this configuration. Email/Username has already been taken, waiting for user confirmation Results per page: All
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Nebula rollback options in case of malicious admin action
Hello, We manage a Nebula deployment with 200+ sites and expect to add 600+ more. We’d like to understand what recovery options exist if an administrator with malicious intent deletes all sites and backups. Specifically: Is there a rollback or restore mechanism for Nebula itself? If needed, can Zyxel support assist with a…
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SecuReporter AI Report - typo in description sent via email
Hello everyone, I'm looking at new SecuReporter reports and they are really interesting wen summarized by AI just to get a quick look to what is happening. I would like to tell you that in the basic report there is a typo that I suggest to be fixed:
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Anti-Malware whitelist file with MD5
Hello everyone, I'm having issues with some file downloads: how can I add here some MD5 hashes to check issues?
