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[Release Note] Nebula Control Center - 19.20 software Release!
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Security appliance backup & restore adjustment in NCC 19.20 Release
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Nebula switch stable firmware version update
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[NEW FREE FEATURE] NEBULA AI bot is available now!
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[ATP/FLEX] Full guide to set up Palworld Dedicated Server with Remote Access VPN on USG FLEX
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[Nebula Demo] Watch a video on NCC demo site walkthrough
Zyxel Nebula offers a place where you can experience
and explore what it is like to use Nebula cloud networking to deploy and manage
your networks without additional cost. Nebula demo site gives you a chance to
experience all its features, and this video will walk you through them. Watch a
video on Nebula Control Center…
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[NEBULA] Read Me First!! Beginner's Guide and Helpful Links! (Keep updating~)
Hi All Nebulers~ Before you navigate our Nebula CC and Zyxel Community, we collect the following quick links for you. What is Nebula? [NEBULA] How does Nebula devices communicate with Nebula Control Center ? [NEBULA] What model supports Nebula CC currently? Nebula CC * [NEBULA] How to register a Nebula CC account? *…
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[NEBULA] What model supports Nebula CC currently?
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USG LITE 60AX V2.20(ACIP.0) - WPA2 connectivity issues
Hello everyone, with security routers when I set WiFi with WPA2 in Security Settings, I am NOT able to see the SSID and then connect to it with "old" laptops like n family WiFi cards. Of course I use always 2.4 + 5 + 6 GHz enabled radios. Anyway I have to use WPA3 with these settings: Changing WPA2 to WPA3 gives me the…
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Anti-Malware whitelist file with MD5
Hello everyone, I'm having issues with some file downloads: how can I add here some MD5 hashes to check issues?
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FWA515 Nebula
Bonjour, Impossible de trouver l’équipement Cordialement.
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SecuReporter Device disconnected
Can't get contact between secureporter and device, license is fine. What could be the cause? The internet is stable and up and running. report is activated.
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SCR 50AXE V1.20(ACGN.0) - no traffic on "Security router network applications"
Hello everyone, after the firmware upgrade I cannot see any sort of traffic on the widget with some of my ORGs (healthcare in this case): Also on another ORG with that security router I can see almost zero traffic (pharmacy here): And another one too (building site here): How can I fix it?
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Losing data in connection usage
Hello everyone, when you want to see how much traffic a device had used during last 30 days and you select an app (for example Instagram): And you have a change in DHCP (so same MAC address and different IP) there is NO way to see which was the traffic done with that MAC address with x.x.x.10 IP and which traffic was done…
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NWA50AX repeater APs keep going offline, interruptions to wifi throughout site.
Hi, Please can Zyxel support help with this as I am unsure what the issue is. We've set up smart mesh to help with the network reach in a site but disruption to the network is still ongoing and the repeater APs keep going offline/ high 5Ghz utilization. Upload speed effected. Thank you.
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can't delete admins (after transfering organization)
As you know i'm busy with changing the organization. So i created 2 environments. And now i was documenting how to transfer an organization from the old nebula environment to the new one. And it is working. But there is one group transfered also at the admin side. So when i go to the organization, and then administrators,…
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Logging function - Syslog or else?
Hello everyone, as per law request I need to send logs of my ORGs to a Company that saves them for months following specific retention policies. Which sort of logs I can use with Nebula? Is there a way to send them automatically somewhere else, like a syslog server? When you have large networks like this one: it would be…
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Global Management VLAN / LAN
Hello, I have a USG 200H (1) + GS-1920HP (2) + WBE-630S (20). In the USG 200's LAN configuration, I set a LAN (Lan_Management IP: 192.168.88.254/24 P4,P5) + Guest VLANs (172.xxx. VLAN 172) P4,P5 + LanDevice (10.10.x P6-P7-P8). In the Nebula switch settings → I set 88 Management VLAN (Mgmt VLAN). On port P25 of the switch,…
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blocked by key handshake fail - Iphone 16 - IOS
Hello, I've had three Wi-Fi access points for several years, but since upgrading to iPhone 16 (iOS), the Wi-Fi disconnects very regularly for no reason. I have the following logs: I tried the following procedure without success, do you have any other solutions?…
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easiest way to change mail address of my msp account
Hello, I want to change the mail adres of my msp account. It's not that difficult, i go to my account details, and try to change it there. But the account i want to use is allready registered. I can delete this account. (at leaste ask for a request to remove the account), and after it is deleted i can change it. (at least…
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Nebula topology shows an unknown Zyxel device
Hello everyone, recently we updated a dentist company with new fiber switches and WiFi APs. I was looking inside Nebula to give them a topology and security report. I saw this: I do not know which Zyxel device it is, is there a Zyxel tool to identify it via MAC address? Thanks in advance
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NWA50AX - after some time of use (several hours) is not responding (wifi disappears etc ...
NWA50AX - after some time of use (several hours) AP is not responding (wifi disappears etc ...). After reboot (power OFF/ON) is working 1+ hour and the situation repeats itself. Firmware is latest - V6.29(ABYW.1). I tried working AP in standalone and in nebula mode and result is the same.... In log's nothing specials…
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Organization portal bug UI
Hello everyone, as you can see with the latest Nebula update I have issues with web UI details. You see columns also if they are NOT selected: Selecting and deselecting again gives you the way to hide them effectively.
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NAT not available in my Nebula FWA510
Hi, I tried to set port forwarding to enable Remote desktop. I read all the different instructions available on the internet. They all refer to site-wide setting and then NAT. However my nebula control center has no site-wide settings or NAT. Help neede urgently. Thanks in advance. Snr of the device: S240Z29002510 BR Bo Liu
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"Firewall Network application" not showing remote backup data
Hello everyone, I have a remote backup that seems to be invisible to this widget: But in this ORG I setup a that remote backup that goes online with gigs of traffic: the first client with more than 57 gigs of traffic is a server NAS. How I can fix it?
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content filter trial package not active
I have activated the content filter trial package , however when i try to set some rules the nebula says that you need to purchase a package
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"Firewall clients by usage" not including VPN clients
Hello everyone, as you can see: the firewall itself can see and highlight a remote backup (from another Zyxel FW with full VPN tunnel) but it is unable to list the remote client on the widget: As you can see there is NO client with 20 gigs of traffic. I think it is not properly displayed. How can I fix it?
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Permanent banner for scheduled regular upgrade
Hello everyone, during these days if you enter an ORG with a SCR50AXE that is planned to be upgraded, you see this banner: The problem is that it remains there also when you change to another ORG with 60 LITE or Flex just updated to latest firmware. If you click on its X to close it, and then you go to another SCR50AXE ORG…
