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[NEBULA] Service Notice – NCC Dashboard Display Issue on Sites Using Layer 3 Routing switches
Dear Users, We are currently aware of an issue in Nebula Control Center (NCC) where some pages may not display correctly for certain sites. Affected pages may include: Dashboard Topology Clients Affected scenario This issue primarily affects sites where Nebula switches are configured with Layer 3 Routing features. Impact…
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Nebula switch stable firmware version update
This discussion has been moved.
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[NEBULA] What model supports Nebula CC currently?
This discussion has been moved.
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API: Patch request for name and address
Hey there. For about four years we use the nebula public API. We use it to get information for our asset management. For example we set the site in our asset management based on nebula sites. This works great! But we also want to set information from our asset management in nebula. It would be great if we could set the…
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Warranty Replacement Request – GS1920-48HP
Hello, I would like to request a warranty check and replacement for the following Zyxel switch: Model: GS1920-48HP Serial Number: S232L02090654 The switch suddenly stopped working and now shows as offline in our Nebula account. On the physical device, the third orange LED continues blinking, and the switch does not become…
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FWA510 offline on Nebula but working on site
Hello everyone, I have an FWA510 in Monaco (Germany), everything is working on that site but I see it offline on Nebula: I remotely connected to a PC over there and you can see it having issues with Nebula: How can I solve this?
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H series upgrade to 1.39 fails when memory usage is high
Hello everyone, I triggered an update via Nebula for 2 APs and a FW (100HP). APs updated. FW failed. I saw this situation: Is it possible to schedule an automatic reboot, with a notification, when you trigger a manual update from Nebula and the device has memory usage above a certain value?
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Flex200 V5.42(ABUI.1) crashed this morning: after reset is back online but no WiFi clients
Hello everyone, this morning a USG FLEX 200 with latest V5.42(ABUI.1) onboard crashed and it was unable to come back online with its entire network (7x Zyxel appliances): As you can see it crashed multiple times: I was just able to see it online but not the rest of the network (switches, APs, servers and so on…) because…
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Nebula - topology
I have seen under the topology tab in Nebula two functions which I don’t know the mening of. The minus sign after the ap - which can be switch to a plus sign The straight line and also a curved line between two of the ap - but only these The others are only connected with straight line see what I have circled. can you…
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244 Cloud-saving mode won't activate.
When accessing a client's nebula.zyxel.com, I receive the attached warning, but the button is not enabled for me. I have already tried accessing it via Firefox and Chrome, and also using Windows 10, Windows 11, and Linux.
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DHCP Persistance issues
I have updated the DHCP in Nebula, reprovisioned and rebooted the firewall, but the previous DHCP setting are persisting.
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Somehow my access point got sucked into Nebula.
Somehow my access point got sucked into Nebula. I want to unregister, but the steps provided elsewhere don't work - I do not have any Android device (actually as a matter of principle). I'm fairly sure there is Linux underneath the Zyxel surface, so having a solution for Linux users would seem prudent. Otherwise, is there…
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zyxel fwa505 router trouble
Hi, we purchased the Zyxel fwa505 last year to solve our off grid internet problem. straight out of the box this dam thing has been noting but trouble, i can only get it to function and have internet connectivity rutting with zero security. the past 3 months the internet has been very limited and signal dropping off every…
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DHCP server guard
@Zyxel_CSO These days I've been doing several experiments to fully understand all the features of Zyxel switches. I've understood how RSTP works with BPDUs and Loop Guard, but now I need to understand DHCP Server Guard. I connected the link of a switch (XGS1935-52HP) to port 1, VLAN1 (MGMT) and VLAN4 (DHCP VLAN1 Firewall…
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FWA70, IP Passthrough, and IPv6 PD
I am attempting to configure my FWA70 to pass traffic as directly as possible to my router. I need to have not only IPv4 address but also the IPv6 RA / DHCPv6 as well as the IPv6 PD (Prefix Delegation) that my provider assigns. When configured as a router it does use the PD to provide the LAN with a subnet, but I need to…
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Nebula 20.10 - AFC/ACS reports not found in live tools
Hello, I'm not seeing the following feature in my nebula portal: "Real-time AFC and ACS reports are now available in Live Tools, helping you optimize spectrum usage and minimize interference." Has it been dropped or the portal has issues showing that bit? Regards, Matteo
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USG Flex 500H mfa landing page for remote access vpn not working on 1.39
Hi After upgrading usg flex 500h to 1.39 ABZH.0 my users can connect remote VPN with Secuextender but cant reach the MFA landing page anymore. No changes made to the configuration. Where should i start troubleshooting? BR Stefan
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Nebula vs Android
I had the unpleasant surprise of no longer being able to use Nebula Mobile on an Android smartphone, as it indicated it was no longer compatible. What is the minimum Android version required to run Nebula Mobile?
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How do you remove a device from nebula
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A very slow or low-performing Zyxel Nebula captive portal
Right after yesterday's Nebula update, I can no longer view my profile information. Everything has become slow.
