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[Release Note] Nebula Control Center - 20.00 software Release!
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Nebula switch stable firmware version update
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[NEBULA] What model supports Nebula CC currently?
This discussion has been moved.
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Impossible to connect iPad MD523TY/A to WPA3 SSID
Hello everyone, I tried to connect a MD523TY/A iPad to a SSID with WPA3 (in transition mode). It was impossible to. I could only connect it to a WPA2 SSID (same AP, so apparently no issues with hardware incompatibility). Is there any known issue with “old” hardware and transition mode?
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iPhone 17 (x2) showing offline after roaming between Smart Mesh AP's
I have 2 x NWA50AX in smart mesh mode, Managed by Nebula, I have noticed that my iPhone 17 devices show as offline in Nebula after roaming between the 2 x AP's and never come back as "online". Event log shows that roaming is taking place, but the iphone17's never show as "Online" again. The iphones are still working…
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USG FLEX 500H Port Forwarding Not Working for Ports 8000, 8001, and 443
USG FLEX 500H Port Forwarding Not Working for Ports 8000, 8001, and 443 I am having trouble with port forwarding on my Zyxel USG FLEX 500H firewall. Problem: Ports 8000, 8001, and 443 are not opening externally. I have created Virtual Server NAT rules and Security Policy rules. Internal access to the NVRs works, but…
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Nebula 20.00 & SCR50AXE - Difficulties with 2.4 GHz
Hello everyone, I had to connect to internet a bridge for an IoT service. The process is extremely hardworking and slow. Considering its basic needs, as you can see below, I thought it was easy enough to have 2.4 GHz activated (a part from 5 and 6 GHz) to get it online, but it was impossible to connect that bridge to a…
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Issue with GS1920-24 - Nebula Sync and UI Reporting Errors
Dear Zyxel Support Team, I am experiencing persistent issues with a GS1920-24 switch (S/N: S222L30004279) currently managed under Nebula organization "SC EXPEDITION COMPANY LIMITED" and site "YANH". I would appreciate your assistance with the following problems: Inaccurate UI Status: The Nebula Control Center (NCC)…
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NWA50AX filtering / blocking Multicast (mDNS) traffic?
My NWA50AX Access Point is filtering/blocking Multicast (mDNS) traffic! I have my NWA50AX connected via Ethernet to my broadband router in separate parts of the house, with both devices broadcasting the same SSID for a single home network throughout my house. When connected directly to my broadband router (either…
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Content filter issue on Zyxel Nebula
Hello, I am currently experiencing an issue when I try to apply filters on one of my sites; the save button remains gray despite the addition of new filters, which means that I cannot save them. Has anyone ever encountered this problem before?
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Stops working everyday at 5pm. Light turns blue and can not get it back on till following day
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Delete device from Nebula
hallo, i have registered my accesspoint in nebula ...to see how it works. Now I don't want to use it and want to delete the device. I followed the steps, but I can't select the device. See screenshot. Thanks for your help. Best regards
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Switch XGS1930-28
Mein Switch lässt sich nicht auf Werkseinstellungen zurücksetzen. Das Gerät wurde gebraucht gekauft, die Cloud Led leuchtet dauerhaft gelb, ein Anmelden per Web ist nicht möglich.
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SNAT public IP
I have a zyxel usgflex 700 firewall connected in the cloud nebula. 2 wan interfaces are configured with two different public IPs. Wan 1 has public IP 1.1.1.1 Wan 2 has public IP 2.2.2.2 Wan 1 is configured as primary, while wan 2 is configured as backup. To ensure the use of IP continuity, the provider told me that I need…
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Nuovo acquisto
Buongiorno, Ho acquistato ieri da Amazon il Zyxel networks, ho collegato il cavo di alimentazione ad una ciabatta a più posti, il cavo ethernet al mio PC (ha connessione internet), ma il zyxel mostra luce arancione/verde (booting) e andando a cercarlo nelle refi visibili non riesco nemmeno a collegarmi (avendo scaricato la…
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When resolved? Nebula Cloud Service Incident 2026-06-15 10:49 - (UTC+0) (UTC+0)
The issue is now going on for more then 9 hours and I don't see any updates in the topic. I have problems with onboarding new AP's and everywhere I look at the AP's I see them flashing green-orange. At many clients I see offline AP's and showing not any client connected.
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Can't register product to Org
Nebula is saying the device is already registered to another account. Scanning the QR Code says Device not found.
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Flex200 V5.42(ABUI.1) crashed this morning: after reset is back online but no WiFi clients
Hello everyone, this morning a USG FLEX 200 with latest V5.42(ABUI.1) onboard crashed and it was unable to come back online with its entire network (7x Zyxel appliances): As you can see it crashed multiple times: I was just able to see it online but not the rest of the network (switches, APs, servers and so on…) because…
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FWA70 disconnect provider+ scheduled reboot
Hi, I have 2 problems with this router. Our provider Odido disconnects the 4g/5g connection exactly after 24 hours. The connection is back after a few minutes but the clients cannot connect to the internet anymore from the LAN. After a reboot everything is working fine. I scheduled a reboot in Nebula at 01:00 am but the…
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FWA515: ZyxelAirApp not working / 5G cell
Hi, I switched from FWA510 to FWA515 and wonder about several topics: 1. the zyxel air app is not working 2. it's not connecting to the good 5g cell the 510 used to connect. that's really bad. is there any chance to controll it?
