-
[Release Note] Nebula Control Center - 20.00 software Release!
This discussion has been moved.
-
Nebula switch stable firmware version update
This discussion has been moved.
-
[NEBULA] What model supports Nebula CC currently?
This discussion has been moved.
-
Delete device from Nebula
hallo, i have registered my accesspoint in nebula ...to see how it works. Now I don't want to use it and want to delete the device. I followed the steps, but I can't select the device. See screenshot. Thanks for your help. Best regards
-
Switch XGS1930-28
Mein Switch lässt sich nicht auf Werkseinstellungen zurücksetzen. Das Gerät wurde gebraucht gekauft, die Cloud Led leuchtet dauerhaft gelb, ein Anmelden per Web ist nicht möglich.
-
SNAT public IP
I have a zyxel usgflex 700 firewall connected in the cloud nebula. 2 wan interfaces are configured with two different public IPs. Wan 1 has public IP 1.1.1.1 Wan 2 has public IP 2.2.2.2 Wan 1 is configured as primary, while wan 2 is configured as backup. To ensure the use of IP continuity, the provider told me that I need…
-
Impossible to connect iPad MD523TY/A to WPA3 SSID
Hello everyone, I tried to connect a MD523TY/A iPad to a SSID with WPA3 (in transition mode). It was impossible to. I could only connect it to a WPA2 SSID (same AP, so apparently no issues with hardware incompatibility). Is there any known issue with “old” hardware and transition mode?
-
Nuovo acquisto
Buongiorno, Ho acquistato ieri da Amazon il Zyxel networks, ho collegato il cavo di alimentazione ad una ciabatta a più posti, il cavo ethernet al mio PC (ha connessione internet), ma il zyxel mostra luce arancione/verde (booting) e andando a cercarlo nelle refi visibili non riesco nemmeno a collegarmi (avendo scaricato la…
-
When resolved? Nebula Cloud Service Incident 2026-06-15 10:49 - (UTC+0) (UTC+0)
The issue is now going on for more then 9 hours and I don't see any updates in the topic. I have problems with onboarding new AP's and everywhere I look at the AP's I see them flashing green-orange. At many clients I see offline AP's and showing not any client connected.
-
Can't register product to Org
Nebula is saying the device is already registered to another account. Scanning the QR Code says Device not found.
-
Flex200 V5.42(ABUI.1) crashed this morning: after reset is back online but no WiFi clients
Hello everyone, this morning a USG FLEX 200 with latest V5.42(ABUI.1) onboard crashed and it was unable to come back online with its entire network (7x Zyxel appliances): As you can see it crashed multiple times: I was just able to see it online but not the rest of the network (switches, APs, servers and so on…) because…
-
FWA70 disconnect provider+ scheduled reboot
Hi, I have 2 problems with this router. Our provider Odido disconnects the 4g/5g connection exactly after 24 hours. The connection is back after a few minutes but the clients cannot connect to the internet anymore from the LAN. After a reboot everything is working fine. I scheduled a reboot in Nebula at 01:00 am but the…
-
FWA515: ZyxelAirApp not working / 5G cell
Hi, I switched from FWA510 to FWA515 and wonder about several topics: 1. the zyxel air app is not working 2. it's not connecting to the good 5g cell the 510 used to connect. that's really bad. is there any chance to controll it?
-
Nebula 20.00 - WAN is declared "Up" but it is down
Hello everyone, as you can see I have a firewall with 2x WANs: WAN2 is my backup on that site. WAN1 is down: Anyway I see that it is declared as "Up": I think it is a little bit confusing info, as you can see there is zero WAN1 traffic: How can I solve that? Thanks in advance.
-
Is the Nebula portal having issues
All sites show device outage around 10:50 and no data since (however most showing online status). Physical devices showing Orange LED on Cloud
-
FWA710 repeated LTE drops at ~22:00 — scp_crash_log_move_to_buf: dram warp in logs
Hi, I'm experiencing recurring LTE disconnections on my FWA710 (outdoor installation, Finland, ISP: Elisa). The drops always happen around 22:00 local time — not every day, but whenever connection problems occur, they start at that hour. 22:00 is peak streaming time in Finland, so heavy network load and carrier aggregation…
-
NR7101
Was able to login to NR7101 unitil upgrade now it says managed by cloud and cannot loginto unit locally or on cloud?
-
Purchased a second hand NWA130BE AP still registered in Nebula
Hi there, I bought a NWA130BE device from Amazon Warehouse which is still registered in Nebula. The person must have returned it without removing it first… The problem is that each time I reset it, if it manages to reach to the Internet on my network, it ends up pulling the configuration back from Nebula and get remotely…
-
VPN to ATP200 from MacOS
A client has purchased a new MacBook and I am wondering if it is still possible to create an SSL VPN tunnel to a Zyxel ATP200? The ATP200 is not configured within Nebula but done on-premise via a browser and I believe the software release notes are saying its not compatible with the USG Flex and ATP range. Is this correct?…
-
Why don't you ditch this lousy product?
I tried this useless Nebula app and I found it lacking in so many ways it's even hard to decide where to start. So I decided to remove the device from Nebula (a 5g 505 model router) and now I cannot access the router anymore since the old admin password is no longer valid and the original one neither. Isn't this enough…
