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[2026 September Tips & Tricks] How to Replicate Configuration to a New Site
The Replicate Site Configuration feature allows administrators to quickly deploy a new site by copying the configuration from an existing site. This significantly reduces deployment time and ensures consistent settings across multiple sites. This feature is especially useful for organizations or MSPs that deploy multiple…
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Nebula switch stable firmware version update
This discussion has been moved.
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[NEBULA] What model supports Nebula CC currently?
This discussion has been moved.
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Customize captive portal since release 20.10 Nebula
Hello, The customization of our wifi captives portals does not work anymore since the release 20.10 of Nebula Cloud. It is normal?
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Login Password
Hi There, I moved my device to a new location/site and did the factory reset. Web login into to try and rename the SSID but the factory logins does not allow me in
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Site-to-Site VPN (Nebula SD-VPN, Hub-and-Spoke) — "No proposal chosen"
Environment Nebula Hub-and-Spoke SD-VPN. Hub = HQ, Spoke = one store. Hub: USG FLEX 200, V5.42(ABUI.1), MAC D8:EC:E5:78:60:AB, public IP 82.66.18.xxx. Spoke: USG FLEX 200, V5.42(ABUI.1), MAC FC:22:F4:F6:C1:59, public IP 82.127.155.xxx. Both "Up to date (Stable)" in NCC — identical firmware, config sync OK. A third,…
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Setup wizard is worthless
new equipment, thinthinking the wizard was the first step, the it won't advance past the license page. Now, back in the wilderness, thx for nothing. Great introduction.
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How i can delete my nebula-Account?
I created my Nebula account incorrectly or incorrectly and can no longer correct my settings. None of the possible combinations between password and name work. I would like to start over from the beginning, but I can't change almost anything in the settings. How can I delete the account? I ask for your help.
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Removing devices from zyxel account.
Hi all I`ve sold a switch that was connected to Nebula cloud solution, and deleted it from site and organization, but still it is connected to my account. anyone have a suggestion on how this can be removed completely ?
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Nebula 19.30 Live Tools for H series - missing options
Hello everyone, today I needed to check a traceroute from an ORG that had difficulties reaching a website. So I went here on "old" firewalls: to check it and there was the option working properly, while on some other sites with newer firewalls like USG FLEX 50H I had no option to have quick network tests like Ping,…
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How to connect the web using 192.168.1.1
I can,t reach that at all. It-s just tell me, ERR_INTERNET_DISCONNECTED I have no idea
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Please add WiFi SSID profile management to Broadband router
Your forum post from 2023 mentions you are actively working on this. Please prioritize this as we need it for device management. Líke FWA505 and FWA515 devices.
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[BUG / FIRMWARE REQUEST] Nebula FWA70 – LAN Client loses IP/Connectivity after Carrier 24h Reconnect
Dear Zyxel Team and Community, I am writing this post to report a reproducible and critical firmware bug on the Nebula FWA70 regarding connection recovery after daily provider reconnects / cell state changes, and to request a permanent fix in upcoming firmware releases. 1. The Issue & Symptoms In Germany, Deutsche Telekom…
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API: Patch request for name and address
Hey there. For about four years we use the nebula public API. We use it to get information for our asset management. For example we set the site in our asset management based on nebula sites. This works great! But we also want to set information from our asset management in nebula. It would be great if we could set the…
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Support request - Zyxel NR7302 with Deutsche Telekom firmware (purchased on Amazon, used in Italy)
Subject: Support request - Zyxel NR7302 with Deutsche Telekom firmware (purchased on Amazon, used in Italy) Dear Zyxel Support, I am writing about a Zyxel NR7302 router that I purchased via Amazon and that I use in Italy. I have found that the device is running Deutsche Telekom (Germany) branded firmware, even though the…
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Warranty Replacement Request – GS1920-48HP
Hello, I would like to request a warranty check and replacement for the following Zyxel switch: Model: GS1920-48HP Serial Number: S232L02090654 The switch suddenly stopped working and now shows as offline in our Nebula account. On the physical device, the third orange LED continues blinking, and the switch does not become…
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FWA510 offline on Nebula but working on site
Hello everyone, I have an FWA510 in Monaco (Germany), everything is working on that site but I see it offline on Nebula: I remotely connected to a PC over there and you can see it having issues with Nebula: How can I solve this?
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H series upgrade to 1.39 fails when memory usage is high
Hello everyone, I triggered an update via Nebula for 2 APs and a FW (100HP). APs updated. FW failed. I saw this situation: Is it possible to schedule an automatic reboot, with a notification, when you trigger a manual update from Nebula and the device has memory usage above a certain value?
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Flex200 V5.42(ABUI.1) crashed this morning: after reset is back online but no WiFi clients
Hello everyone, this morning a USG FLEX 200 with latest V5.42(ABUI.1) onboard crashed and it was unable to come back online with its entire network (7x Zyxel appliances): As you can see it crashed multiple times: I was just able to see it online but not the rest of the network (switches, APs, servers and so on…) because…
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Nebula - topology
I have seen under the topology tab in Nebula two functions which I don’t know the mening of. The minus sign after the ap - which can be switch to a plus sign The straight line and also a curved line between two of the ap - but only these The others are only connected with straight line see what I have circled. can you…
