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[2026 September Tips & Tricks] How to Replicate Configuration to a New Site
The Replicate Site Configuration feature allows administrators to quickly deploy a new site by copying the configuration from an existing site. This significantly reduces deployment time and ensures consistent settings across multiple sites. This feature is especially useful for organizations or MSPs that deploy multiple…
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Nebula switch stable firmware version update
This discussion has been moved.
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[NEBULA] What model supports Nebula CC currently?
This discussion has been moved.
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NWA130BE (Nebula mode) won't upgrade to latest firmware
NWA130BE won't upgrade to latest firmware from Nebula. Also tried to FTP upload latest firmware. The AP reboots during both firmware upgrade methods, but stay on version 7.30.4 Please assist
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Site-to-Site VPN (Nebula SD-VPN, Hub-and-Spoke) — "No proposal chosen"
Environment Nebula Hub-and-Spoke SD-VPN. Hub = HQ, Spoke = one store. Hub: USG FLEX 200, V5.42(ABUI.1), MAC D8:EC:E5:78:60:AB, public IP 82.66.18.xxx. Spoke: USG FLEX 200, V5.42(ABUI.1), MAC FC:22:F4:F6:C1:59, public IP 82.127.155.xxx. Both "Up to date (Stable)" in NCC — identical firmware, config sync OK. A third,…
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iPhone 17 (x2) showing offline after roaming between Smart Mesh AP's
I have 2 x NWA50AX in smart mesh mode, Managed by Nebula, I have noticed that my iPhone 17 devices show as offline in Nebula after roaming between the 2 x AP's and never come back as "online". Event log shows that roaming is taking place, but the iphone17's never show as "Online" again. The iphones are still working…
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VoIP traffic priority with FLEXH series Firewalls
I am starting to ugprade my Nebula firewalls from USG and ATP models over to the newer USGFLEX H models. One thing I notice is that the Traffic Shaping is different. It looks like we have DSCP options, which is great! I am wondering if there is some guidance from the Nebula team on what is required to ensure that VoIP…
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Please update the procedure
Hi, the procedure for removing a device from Nebula may not resolve the issue if the firmware is old. Add a first step: Make sure the device firmware is updated. https://community.zyxel.com/en/discussion/17872/how-to-remove-your-device-from-nebula-and-administer-it-locally
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How do I stop my NWA50AX from rejoining previous owner's Nebula account?
I bought an NWA50AX from eBay a couple of months ago. I reset it and set it in "standalone mode". I have been using it with no problems since then. A few hours ago, my AP disappeared and could no longer be seen by any devices. Connecting to the web interface I was informed that: "Login denied Note: This device is managed…
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Customize captive portal since release 20.10 Nebula
Hello, The customization of our wifi captives portals does not work anymore since the release 20.10 of Nebula Cloud. It is normal?
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Login Password
Hi There, I moved my device to a new location/site and did the factory reset. Web login into to try and rename the SSID but the factory logins does not allow me in
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Setup wizard is worthless
new equipment, thinthinking the wizard was the first step, the it won't advance past the license page. Now, back in the wilderness, thx for nothing. Great introduction.
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How i can delete my nebula-Account?
I created my Nebula account incorrectly or incorrectly and can no longer correct my settings. None of the possible combinations between password and name work. I would like to start over from the beginning, but I can't change almost anything in the settings. How can I delete the account? I ask for your help.
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Removing devices from zyxel account.
Hi all I`ve sold a switch that was connected to Nebula cloud solution, and deleted it from site and organization, but still it is connected to my account. anyone have a suggestion on how this can be removed completely ?
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Nebula 19.30 Live Tools for H series - missing options
Hello everyone, today I needed to check a traceroute from an ORG that had difficulties reaching a website. So I went here on "old" firewalls: to check it and there was the option working properly, while on some other sites with newer firewalls like USG FLEX 50H I had no option to have quick network tests like Ping,…
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How to connect the web using 192.168.1.1
I can,t reach that at all. It-s just tell me, ERR_INTERNET_DISCONNECTED I have no idea
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Please add WiFi SSID profile management to Broadband router
Your forum post from 2023 mentions you are actively working on this. Please prioritize this as we need it for device management. Líke FWA505 and FWA515 devices.
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[BUG / FIRMWARE REQUEST] Nebula FWA70 – LAN Client loses IP/Connectivity after Carrier 24h Reconnect
Dear Zyxel Team and Community, I am writing this post to report a reproducible and critical firmware bug on the Nebula FWA70 regarding connection recovery after daily provider reconnects / cell state changes, and to request a permanent fix in upcoming firmware releases. 1. The Issue & Symptoms In Germany, Deutsche Telekom…
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API: Patch request for name and address
Hey there. For about four years we use the nebula public API. We use it to get information for our asset management. For example we set the site in our asset management based on nebula sites. This works great! But we also want to set information from our asset management in nebula. It would be great if we could set the…
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Support request - Zyxel NR7302 with Deutsche Telekom firmware (purchased on Amazon, used in Italy)
Subject: Support request - Zyxel NR7302 with Deutsche Telekom firmware (purchased on Amazon, used in Italy) Dear Zyxel Support, I am writing about a Zyxel NR7302 router that I purchased via Amazon and that I use in Italy. I have found that the device is running Deutsche Telekom (Germany) branded firmware, even though the…
