Wireless Clients shown wired

Oliver_Fehn

Hello,

after restarting all devices, the display of wireless and wired clients fits.

After a certain time, wireless clients are then displayed as wired. Just a restart of the accesspoints fixes the problem for a short time. Does anyone have a similar problem and can help me.

My devices are

USG lite 60

2 x GS1915

3 x NWA90AX Pro

Zyxel_Melen

Hi @Oliver_Fehn,

After investigation, we have addressed this issue because specific AP model, NWA50AX PRO and NWA90AX PRO, updates the info to Nebula with errors. This issue will be fixed in the next firmware release, around July. Please check the wireless News and Release - Zyxel Community category for new updates~

Zyxel_Melen

Hi @Oliver_Fehn,

Could you share the real topology and enable Zyxel support access so I can check the Nebula topology?

https://community.zyxel.com/en/discussion/14234/nebula-how-to-turn-on-zyxel-support-access

Oliver_Fehn

Hi @Zyxel_Melen, i have now activated support access

Zyxel_Melen

Hi @Oliver_Fehn,

Thanks for the privilege. I found one of your device displayed as weired device, one of Apple home pod. We are investigating this issue and I will keep you posted.

Oliver_Fehn

Hi @Zyxel_Melen,

there are several more devices that are connected wireless that shown wired, there are

Sweeper, Meross Smart Switch, Siemens, Nuki Bridge, Echo and so forth.

Could it be due to the firmware version of the switches? They're not running the stable version, but the latest one.

Sincerely

Oliver_Fehn

Hi @Zyxel_Melen ,

I tried a few things over the weekend and think I've solved the problem.

I did the following:

I completely removed the Fritz!Box from the network.

In Smartmesh, I set the uplink of the wirelessly connected access point to manual uplink and selected an access point.

Since making these changes, the problem hasn't occurred again.

Sincerely

Oliver_Fehn

Hi @Zyxel_Melen

it's been working fine for two days now, but now a wireless client is showing as wired again.

At least it's a bit better now, as previously several clients were showing incorrectly within a day.

Zyxel_Melen

Hi @Oliver_Fehn,

Thank your for updating your test and its result.

After discussing with our engineer, we assume this is because the client list update mechanism causes the client type to change. We are still investigating on this and I will keep you posted.

Zyxel_Melen

Hi @Oliver_Fehn,

After investigation, we have addressed this issue because specific AP model, NWA50AX PRO and NWA90AX PRO, updates the info to Nebula with errors. This issue will be fixed in the next firmware release, around July. Please check the wireless News and Release - Zyxel Community category for new updates~

Oliver_Fehn

Hi @Zyxel_Melen,

thank you for your efforts.