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Nebula Cloud Service Incident 2025-06-10 09:39 - 19:54 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-06-10 09:39 (UTC+0) Resolved: 2025-06-10 19:54 (UTC+0) Issue Symptom & Risk: - 2FA email notification not received Note: This incident does not affect Nebula devices and their local network services if there is no any configuration…
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Nebula Cloud Service Incident 2025-06-05 14:34 ~ 14:39 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-06-05 14:34 (UTC+0) Resolved: 2025-06-05 14:39 (UTC+0) Issue Symptom & Risk: - Symptoms: some Nebula pages get error Note: This incident does not affect Nebula devices and their local network services if there is no any configuration…
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Nebula Cloud Service Incident 2025-06-03 09:05 - 09:30 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-06-03 09:05 (UTC+0) Resolved: 2025-06-03 09:30 (UTC+0) Issue Symptom & Risk: - Monitoring information will be abnormal on NCC Note: This incident does not affect Nebula devices and their local network services if there is no any…
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Nebula Cloud Service Incident 2025-05-28 10:40 ~11:40 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-05-28 10:40 (UTC+0) Resolved: 2025-05-28 11:40 (UTC+0) Issue Symptom & Risk: Some pages are unable to load successfully. Refreshing the page will help to load the data. Note: This incident does not affect Nebula devices and their…
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Nebula Cloud Service Incident 2025-05-27 13:59 ~ 14:13 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-05-27 13:59 (UTC+0) Resolved: 2025-05-27 14:13 (UTC+0) Issue Symptom & Risk: (Resolved) Some pages are unable to load successfully. Refreshing the page will help to load the data. Resolved time:2025-05-27 14:13 (UTC+0) Note: This…
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Nebula Cloud Service Incident 2025-04-14 09:22 ~ 11:10 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-04-14 09:22 (UTC+0) Resolved: 2025-04-14 11:10 (UTC+0) Issue Symptom & Risk: - (Resolved) Some pages are unable to load successfully. Refreshing the page will help to load the data. - (Resolved) The pages that relate to the H…
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Nebula Cloud Service Incident 2025-04-14 07:53 ~ 08:42 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-04-14 07:53 (UTC+0) Resolved: 2025-04-14 08:42(UTC+0) Issue Symptom & Risk: - Some pages are unable to load successfully. Refreshing the page will help to load the data. Note: This incident does not affect Nebula devices and their…
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Nebula Cloud Service Incident 2025-04-10 06:56 - 09:01 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-04-10 06:56 (UTC+0) Resolved: 2025-04-10 09:01 (UTC+0) Issue Symptom & Risk: - Some CC page get error Note: This incident does not affect Nebula devices and their local network services if there is no any configuration change. If you…
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Nebula Cloud Service Incident 2025-04-10 03:52 - 04:26 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-04-10 03:52 (UTC+0) Resolved: 2025-04-10 04:26 (UTC+0) Issue Symptom & Risk: - Firewall H series devices cannot go online and have no monitoring data Note: This incident does not affect Nebula devices and their local network services…
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Nebula Cloud Service Incident 2025-03-29 23:57 ~ 2025-03-30 01:55 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-03-29 23:57 (UTC+0) Resolved: 2025-03-30 01:55 (UTC +0) Issue Symptom & Risk: - some Nebula page get error start Note: This incident does not affect Nebula devices and their local network services if there is no any configuration…
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Nebula Cloud Service Incident 2025-03-25 13:30 ~ 13:47 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-03-25 13:30 (UTC+0) Resolved: 2025-03-25 13:47 (UTC+0) Issue Symptom & Risk: - some Nebula page get error start - Cloud Auth and OpenAPI request get error Note: This incident does not affect Nebula devices and their local network…
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Nebula Cloud Service Incident 2025-03-18 00:46 - 01:23 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-03-18 00:46 (UTC+0) Resolved: 2025-03-18 01:23 (UTC+0) Issue Symptom & Risk: - Some pages are unable to load successfully. Note: This incident does not affect Nebula devices and their local network services if there is no any…
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Nebula Cloud Service Incident 2025-03-11 13:22~14:08(UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-03-11 13:22 (UTC+0) Resolved: 2025-03-11 14:08 (UTC+0) Issue Symptom & Risk: - partial USG Flex devices unable to report data Note: This incident does not affect Nebula devices and their local network services if there is no any…
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Nebula Cloud Service Incident 2025-03-07 14:08~14:28(UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-03-07 14:08 (UTC+0) Resolved: 2025-03-07 14:28 (UTC+0) Issue Symptom & Risk: - NCC web pages are unable to load information Note: This incident does not affect Nebula devices and their local network services if there is no any…
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Nebula Cloud Service Incident 2025-02-26 13:34~14:13(UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-02-26 13:34 (UTC+0) Resolved: 2025-02-26 14:13 (UTC+0) Issue Symptom & Risk: - NCC web pages are unable to load information Note: This incident does not affect Nebula devices and their local network services if there is no any…
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Nebula Cloud Service Incident 2025-02-06 01:27 ~ 08:13 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-02-06 01:27 (UTC+0) Resolved: 2025-02-06 08:13 (UTC+0) Issue Symptom & Risk: - Some of the USG Flex/ATP device's monitor data is abnormal, like the device's online status, WAN status, etc. Note: This incident does not affect Nebula…
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Nebula Cloud Service Incident 2025-01-27 12:34 ~ 12:58 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-01-27 12:34 (UTC+0) Resolved: 2025-01-27 13:27 (UTC+0) Edit: 2025-01-27 12:58 (UTC+0) Issue Symptom & Risk: - Some pages are unable to load successfully. Note: This incident does not affect Nebula devices and their local network…
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Nebula Cloud Service Incident 2025-01-17 19:37 ~ 2025-01-18 04:07 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-01-17 19:37 (UTC+0) Resolved: 2025-01-18 04:07 (UTC+0) Issue Symptom & Risk: Partial monitor data in NCC may loss. Update at 1/20: Partial monitor data in NCC might displayed incorrectly. Note: This incident does not affect Nebula…
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Nebula Cloud Service Incident 2025-01-16 09:11~10:21:28 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-01-16 09:11 (UTC+0) Resolved: 2025-01-16 10:21 (UTC+0) Issue Symptom & Risk: - Users are unable to login Note: This incident does not affect Nebula devices and their local network services if there is no any configuration change. If…
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Nebula Cloud Service Incident 2025-01-07 02:20 ~ 02:45 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-01-07 02:20 (UTC+0) Resolved: 2025-01-07 02:45 (UTC+0) Issue Symptom & Risk: - Some devices are offline and unable to reach NCC servers successfully. Note: This incident does not affect Nebula devices and their local network services…
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Nebula Cloud Service Incident 2025-01-02 21:31 ~ 21:53 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-01-02 21:31 (UTC+0) Resolved: 2025-01-02 21:53 (UTC+0) Issue Symptom & Risk: Some Nebula pages get error If you observe any issues that do not match the symptoms & risks mentioned above, please contact @Zyxel_CSO We apologize for any…