Nebula Cloud Service Incident 2025-04-14 09:22 ~ 11:10 (UTC+0)

Zyxel_CSO

Dear Nebula Users,

The system had some issues due to an incident.

Issue Started from:
2025-04-14 09:22 (UTC+0)

Resolved:
2025-04-14 11:10 (UTC+0)

Issue Symptom & Risk:
- (Resolved) Some pages are unable to load successfully. Refreshing the page will help to load the data.

- (Resolved) The pages that relate to the H series's application usage will be temporarily unavailable. We will update you once it is available.
Resolved time:
2025-04-15 07:10 (UTC+0)

Note: This incident does not affect Nebula devices and their local network services if there is no any configuration change.

If you observe any issues that do not match the symptoms & risks mentioned above, please contact @Zyxel_CSO

We apologize for any inconvenience this has caused.
Zyxel Nebula Support

Zyxel_Melen

Dear Nebula users,

Update:

The loading issue has been solved.

Resolved:

2025-04-14 11:10 UTC+0

Note:

1. The pages that relate to the H series's application usage will be temporarily unavailable. We will update you once it is available.

Zyxel_Melen

Dear Nebula users,

Update:

1. The pages that relate to the H series's application usage are available.

Update/resolved time:

2025-04-15 07:10 (UTC+0)