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[Important Announcement] End of FTP Service Support for Home NAS Series
Dear Users, To provide a more secure and reliable service experience, we would like to inform you that FTP service support for the Home NAS series will be officially discontinued at the end of December 2025. Please take the necessary steps in advance to prepare for this change using the workaround provided below. Timeline…
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[2025 June Notification] SecuExtender Perpetual Version Vulnerability
Dear Valued Users, We would like to inform you that the SecuExtender VPN client with the perpetual version IPSec_3.8.204.61.32 will soon be removed from our official website due to a reported security vulnerability related to legacy Windows 7 environments. Under certain conditions, this vulnerability may allow unauthorized…
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Nebula Cloud Service Incident 2025-06-10 09:39 - 19:54 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-06-10 09:39 (UTC+0) Resolved: 2025-06-10 19:54 (UTC+0) Issue Symptom & Risk: - 2FA email notification not received Note: This incident does not affect Nebula devices and their local network services if there is no any configuration…
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Now Available: Single Sign-On with Microsoft Entra ID for Zyxel Account
Simplify Your Access, Enhance Your Security We're excited to announce a powerful new feature for Zyxel Account users! Now you can streamline your login experience with Microsoft Entra ID integration, enabling Single Sign-On (SSO) across all Zyxel platforms. This seamless authentication method eliminates the need for…
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[Release Note] Nebula Security Gateway Series - Patch 7 firmware has been released!
Zyxel Nebula Security Gateway Series Release Note May, 2025 Firmware Version on all models Zyxel NSG50 - V1.33(ABHP.7) Zyxel NSG100 - V1.33(ABEA.7) Zyxel NSG200 - V1.33(ABLD.7) Zyxel NSG300 - V1.33(ABOS.7) ENCHANCEMENT Improved device connection stability with Nebula.
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[Trade-Up Program] 🔄 Time to Trade Up: Say Goodbye to Legacy USG, Hello to Next-Level Security!
Time to Trade Up: Upgrade Your Legacy USG and Unlock a Powerful New Experience Is your Legacy USG device holding your network back? Our Trade-Up Program is your chance to leap into the next era of secure networking—smarter, faster, and cloud-managed. About the Trade-Up Program Our Trade-Up Program provides a streamlined…
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[What's New] Zyxel SecuReporter 2.5.23 Software Update
Zyxel is committed to continuously updating your devices and services for important maintenance. This latest release enhances many functions of security appliances, including smarter AI support and stronger reporting stability. ✔️ Smarter and Faster: Discover What’s New withSecuPilot We’ve been working hard to make…
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[2025 June Spotlight] “No IT? No Problem.” – How 20 Stores Got Secured with Nebula
🚩A familiar challenge for growing businesses If your company is expanding into multiple branches—but your IT team isn’t—then you’re likely facing the same growing pains many small and medium-sized businesses (SMBs) do. Whether you're running retail stores, service hubs, or regional offices, managing security and…
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Zywall USG FLEX Series & ATP Series - V5.40Patch 0 Firmware Release
Zywall USG FLEX Series & ATP Series Release Note May 2025 Firmware Version on all models (Click the hyperlink to find the firmware file directly) FLEX SeriesDownload linkATP SeriesDownload…
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[2024 Sept Notification] SecuExtender SSL VPN macOS and Windows Clients: EOL and Upgrade Options
SecuExtender SSL VPN macOS and Windows Clients: EOL and Upgrade Options We want to inform you that the SecuExtender SSL VPN macOS and Windows clients have reached their end of life (EOL). Zyxel is no longer selling, maintaining or supporting these products. However, for those who recently purchased a license, we understand…
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Switch Firmware v5.00: Password Complexity
With the latest firmware update, Zyxel Networks now offers Password Complexity Enforcement on supported switch models. This feature, long available in security appliances, is now part of the switch lineup—designed to improve account security and meet stricter compliance requirements in enterprise and regulated…
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[2025 May Spotlight] Smarter and Faster: Discover What’s New with SecuPilot!
If you’ve been using Zyxel SecuReporter, you probably already know SecuPilot — our AI-powered helper that enhances SecuReporter to make network security management smarter and easier for SMBs and managed service providers (MSPs). 👉 Just to quickly recap: SecuPilot lets you ask security questions in plain language,…
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Nebula switch stable firmware version update
This discussion has been moved.
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[Trade-Up Program] 🔄 Time to Trade Up: Say Goodbye to Legacy USG, Hello to Next-Level Securi…
Time to Trade Up: Upgrade Your Legacy USG and Unlock a Powerful New Experience.
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[Release Note] Nebula Control Center - 19.00 software Release!
Zyxel Nebula Control Center Release Note Common NCC (Organization,Site-wide,etc.): * Enhance the UI/UX for MSP Cross-Org synchronization to make it clearer and easier to use. (Nebula MSP Pack license is required) * Improve banner UI/UX to let eligible org enable NCC Pro easily. Wireless LAN (WLAN): * Added WiFi Alert…
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NebulaFlex Switch GS2220 Series - V5.00 Patch 1 Firmware Release
Zyxel Switch GS2220 Series Release Note April 2025 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel GS2220-10 - V5.00(ABRO.1)C0 Zyxel GS2220-10HP - V5.00(ABRP.1)C0 Zyxel GS2220-24 - V5.00(ABRQ.1)C0 Zyxel GS2220-28HP - V5.00(ABRR.1)C0 Zyxel GS2220-50 - V5.00(ABRS.1)C0 Zyxel…
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NebulaFlex Switch GS1920 Series - V5.00 Patch 1 Firmware Release
Zyxel Switch GS1920 Series Release Note April 2025 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel GS1920-8HPv2 - V5.00(ABKZ.1)C0 Zyxel GS1920-24v2 - V5.00(ABMH.1)C0 Zyxel GS1920-24HPv2 - V5.00(ABMI.1)C0 Zyxel GS1920-48v2 - V5.00(ABMJ.1)C0 Zyxel GS1920-48HPv2 - V5.00(ABMK.1)C0 New…
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USG FLEX H Series - V1.32Patch 0 Firmware Release
Zywall USG FLEX H Series Release Note April 2025 Firmware Version on all models * Please use the cloud firmware upgrade function to upgrade USG FLEX H Series USG FLEX H SeriesFirmware…
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Nebula CC Upgrade Notification - 2025-04-14 00:20 ~ 2025-04-14 01:21
Dear Nebula Users, The system will temporarily unavailable due to the upgrading. Reason: Nebula Control Center will be upgrading to release 19.00. Started from: 2025-04-14 00:20 (UTC+0) Completed: 2025-04-14 01:00 (UTC+0) 2025-04-14 01:30 (UTC+0) 2025-04-14 01:21 (UTC+0) Affected scope & Risk: All users will be force…
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[Release Note] Nebula Control Center - 19.00 software Release!
This discussion has been moved.
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How to activate the bundle license
Regardless of whether your bundle license is a Nebula Pro Pack license or a Gold Security Pack (GSP) license, we recommend checking if the organization is in Pro status. The Org must be in Pro status so that the Pro Pack license or the GSP license can be activated and utilize the Pro Pack features. Alternatively, you can…
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Macbook and iPhone disconnects - NWA50AX
Good morning everyone, I have a couple of NWA50AX and always have trouble with Macbooks and iPhones. I have a lot of disconnects even though I'm pretty close to the AP. All other devices: Windows, Android and large amount of Shelly devices do not have that problem. Any idea if there are any settings that would help me?…
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USG 20 VPN it freezes, the vpn stops working
I have a site-to-site configuration in location A there is USG 20 in location B USG 20 After about 24-48 hours of work, the USG20 hangs in location A and B. The VPN stops working, you can't log in to the USG 20 in location A and B. (but the login page shows up but doesn't log in), but the internet still works, as does the…
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How do I configure remote management services when IP Passthrough is enabled?
When IP Passthrough is enabled, you can still control which interfaces are allowed to access the device for remote management, and define the service port numbers that computers must use to connect. To configure these settings: Ensure IP Passthrough is enabled at Network Setting > Broadband > Cellular IP Passthrough. Then…
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How do I configure remote management on Mobile Router?
The MGMT Services allow you to configure which network interfaces can be used to access the device and to set custom service port numbers for remote access (e.g., HTTP, HTTPS, SSH, Telnet). To access this screen: Go to Maintenance > Remote Management > MGMT Services in the web interface. Note: The MGMT Services will be…
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How can I view and export system logs on mobile router?
You can use the System Log screen to view and manage system logs that record device activities and events. To access and use this feature: Go to System Monitor > Log in to the web interface. The System Log screen displays all recorded log entries. Use the available filters to narrow down logs by severity level and/or…
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How can I view connected devices and their MAC addresses on mobile router?
You can view the IP-to-MAC address mappings of connected devices using the ARP Table on your device. To access this information: Go to System Monitor > ARP Table in the web interface. The ARP Table displays the IPv4-to-MAC address mappings for all devices connected to the Zyxel device. The Neighbor Table shows the…
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How can I use the diagnostic tools on Mobile Router?
You can use the built-in diagnostic tools, such as Ping, Traceroute, and NSLookup, to troubleshoot network connectivity issues on your device. To access these tools: Navigate to Maintenance > Diagnostic from the web GUI. In the diagnostic screen, you can: Use Ping or Traceroute to test whether a specific host is reachable.…
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How to Set the Channel and Radio Output for Individual APs on USG FLEX H Series?
Currently, the USG FLEX H firewall series does not support configuring individual access points (APs) separately within a group profile. Under AP group profiles, APs are centrally managed, ensuring consistent radio settings across all APs within the group. Workaround: If you want to apply different radio settings for a…
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Do I need to activate the bundled license for the FWA710 manually?
The Nebula FWA710 comes bundled with a one-year Nebula Pro Pack license by default. Once the device is added to your organization, the system automatically detects and activates the bundled license; no manual activation is required. This behavior ensures that all Pro Pack features are immediately available without…
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[USG FLEX H]How to block specific MAC address to access my access point?
Question: How to block specific MAC address to access my access point? Answer: 1)Wireless > WLAN Clients. 2)And Add Policy Clients, Select "Block" or only "To Specific SSID" The MAC Address can't connect Access Point now.
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[USG FLEX H]How to block specific MAC address to access my access point?
Question: How to block specific MAC address to access my access point? Answer: 1)Wireless > WLAN Clients. 2)And Add Policy Clients, Select "Block" or only "To Specific SSID" The MAC Address can't connect Access Point now.
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Support Request: Disable SSL VPN Gateway on USG FLEX 100H
Hello, I have a Zyxel USG FLEX 100H and I'm currently using SSL VPN. I would like to ask if it's possible to configure the VPN so that connected clients use their own public IP address for internet access, rather than routing traffic through the firewall's public IP (gateway). Essentially, I'm looking for a way to disable…
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Windows server AD trough IPSec VPN
Hello, We've got 2 sites linked trough an IPSec VPN. We used USG Flex at each side. In the simpliest way, what can i do for users to be able to login on the domain, whatever site it is on? Many thank's L.
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Why was the Nebula Pro Pack license activated automatically for my FWA510?
The Nebula FWA510 comes bundled with a one-year Nebula Pro Pack license by default. Once the device is added to your organization, the system automatically detects and activates the bundled license; no manual activation is required. This behavior ensures that all Pro Pack features are immediately available without…
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How to set different parameter for WAN trunk?
Scenario: I have 1000 M for WAN 1 and 500 M for WAN 2. How should I set WAN trunk to make WAN 1 have more traffic? Setting concept: Weight Round Robin parameter will define the ratio of transmit session in the next round. Configuration: Please navigate to Menu > Networking > Interface > trunk tab. Create a user-defined…
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can't connect to my NWA1123_NI wifi ap after factory reset
Performed a factory reset on my AP. Everything seems to be working. Status light is green. The open wifi network with the Zyxel SSID is available. The AP is being powered by POE. So I'm connecting the laptop directly from eth0 to the POE injector. Ipconfig gives me an addr on eth0. I can ping that addr. However, if I try…
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load balancing
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I'm Insane: Bought another USG FLEX H expecting better
Seems I am a glutton for punishment… Upload a config file that has an error (adding address objects vs. the Web UI) the device will factory reset and you have to start the setup all over, the firmware re-downloads (already on the latest) and start over. No option to revert like previous. Additionally there is no log to…
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NWA50 won't connect via https
Just installed an NWA50 access point and configured via browser direct connection. I typically use Chrome but it only connects via http (red line) and not https. Edge won't connect at all. The https checkbox is checked in the web interface. Is this issue due to the AP having an unrecognized (Zyxel) certificate? I would…