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Nebula Cloud Service Incident 2025-06-03 09:05 - 09:30 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-06-03 09:05 (UTC+0) Resolved: 2025-06-03 09:30 (UTC+0) Issue Symptom & Risk: - Monitoring information will be abnormal on NCC Note: This incident does not affect Nebula devices and their local network services if there is no any…
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[Release Note] Nebula Security Gateway Series - Patch 7 firmware has been released!
Zyxel Nebula Security Gateway Series Release Note May, 2025 Firmware Version on all models Zyxel NSG50 - V1.33(ABHP.7) Zyxel NSG100 - V1.33(ABEA.7) Zyxel NSG200 - V1.33(ABLD.7) Zyxel NSG300 - V1.33(ABOS.7) ENCHANCEMENT Improved device connection stability with Nebula.
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Now Available: Single Sign-On with Microsoft Entra ID for Zyxel Account
Simplify Your Access, Enhance Your Security We're excited to announce a powerful new feature for Zyxel Account users! Now you can streamline your login experience with Microsoft Entra ID integration, enabling Single Sign-On (SSO) across all Zyxel platforms. This seamless authentication method eliminates the need for…
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[Trade-Up Program] 🔄 Time to Trade Up: Say Goodbye to Legacy USG, Hello to Next-Level Security!
Time to Trade Up: Upgrade Your Legacy USG and Unlock a Powerful New Experience Is your Legacy USG device holding your network back? Our Trade-Up Program is your chance to leap into the next era of secure networking—smarter, faster, and cloud-managed. About the Trade-Up Program Our Trade-Up Program provides a streamlined…
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[What's New] Zyxel SecuReporter 2.5.23 Software Update
Zyxel is committed to continuously updating your devices and services for important maintenance. This latest release enhances many functions of security appliances, including smarter AI support and stronger reporting stability. ✔️ Smarter and Faster: Discover What’s New withSecuPilot We’ve been working hard to make…
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Zywall USG FLEX Series & ATP Series - V5.40Patch 0 Firmware Release
Zywall USG FLEX Series & ATP Series Release Note May 2025 Firmware Version on all models (Click the hyperlink to find the firmware file directly) FLEX SeriesDownload linkATP SeriesDownload…
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[2024 Sept Notification] SecuExtender SSL VPN macOS and Windows Clients: EOL and Upgrade Options
SecuExtender SSL VPN macOS and Windows Clients: EOL and Upgrade Options We want to inform you that the SecuExtender SSL VPN macOS and Windows clients have reached their end of life (EOL). Zyxel is no longer selling, maintaining or supporting these products. However, for those who recently purchased a license, we understand…
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Switch Firmware v5.00: Password Complexity
With the latest firmware update, Zyxel Networks now offers Password Complexity Enforcement on supported switch models. This feature, long available in security appliances, is now part of the switch lineup—designed to improve account security and meet stricter compliance requirements in enterprise and regulated…
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[2025 May Spotlight] Smarter and Faster: Discover What’s New with SecuPilot!
If you’ve been using Zyxel SecuReporter, you probably already know SecuPilot — our AI-powered helper that enhances SecuReporter to make network security management smarter and easier for SMBs and managed service providers (MSPs). 👉 Just to quickly recap: SecuPilot lets you ask security questions in plain language,…
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Nebula switch stable firmware version update
This discussion has been moved.
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[Trade-Up Program] 🔄 Time to Trade Up: Say Goodbye to Legacy USG, Hello to Next-Level Securi…
Time to Trade Up: Upgrade Your Legacy USG and Unlock a Powerful New Experience.
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[Release Note] Nebula Control Center - 19.00 software Release!
Zyxel Nebula Control Center Release Note Common NCC (Organization,Site-wide,etc.): * Enhance the UI/UX for MSP Cross-Org synchronization to make it clearer and easier to use. (Nebula MSP Pack license is required) * Improve banner UI/UX to let eligible org enable NCC Pro easily. Wireless LAN (WLAN): * Added WiFi Alert…
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NebulaFlex Switch GS2220 Series - V5.00 Patch 1 Firmware Release
Zyxel Switch GS2220 Series Release Note April 2025 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel GS2220-10 - V5.00(ABRO.1)C0 Zyxel GS2220-10HP - V5.00(ABRP.1)C0 Zyxel GS2220-24 - V5.00(ABRQ.1)C0 Zyxel GS2220-28HP - V5.00(ABRR.1)C0 Zyxel GS2220-50 - V5.00(ABRS.1)C0 Zyxel…
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NebulaFlex Switch GS1920 Series - V5.00 Patch 1 Firmware Release
Zyxel Switch GS1920 Series Release Note April 2025 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel GS1920-8HPv2 - V5.00(ABKZ.1)C0 Zyxel GS1920-24v2 - V5.00(ABMH.1)C0 Zyxel GS1920-24HPv2 - V5.00(ABMI.1)C0 Zyxel GS1920-48v2 - V5.00(ABMJ.1)C0 Zyxel GS1920-48HPv2 - V5.00(ABMK.1)C0 New…
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USG FLEX H Series - V1.32Patch 0 Firmware Release
Zywall USG FLEX H Series Release Note April 2025 Firmware Version on all models * Please use the cloud firmware upgrade function to upgrade USG FLEX H Series USG FLEX H SeriesFirmware…
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Nebula CC Upgrade Notification - 2025-04-14 00:20 ~ 2025-04-14 01:21
Dear Nebula Users, The system will temporarily unavailable due to the upgrading. Reason: Nebula Control Center will be upgrading to release 19.00. Started from: 2025-04-14 00:20 (UTC+0) Completed: 2025-04-14 01:00 (UTC+0) 2025-04-14 01:30 (UTC+0) 2025-04-14 01:21 (UTC+0) Affected scope & Risk: All users will be force…
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[Release Note] Nebula Control Center - 19.00 software Release!
This discussion has been moved.
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[2025 April Spotlight] Sync Smarter, Stress Less with USG FLEX H!
Hey Network Managers, Your Chaos-Busting Hero Has Landed! Managing a hybrid network—part cloud, part on-premises—can feel like you’re starring in a disaster movie. One minute you’re tweaking cloud configurations, the next you’re scrambling to update on-premises settings, all while hoping nothing explodes. Sound familiar?…
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Switch GS1900 Series - V2.90 Patch 1 Firmware Release
Zyxel Switch GS1900 Series Release Note March 2025 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel GS1900-8 - V2.90(AAHH.1)C0 Zyxel GS1900-8HP - V2.90(AAHI.1)C0 Zyxel GS1900-8HP(Rev. B1) - V2.90(AAHI.1)C0 Zyxel GS1900-10HP - V2.90(AAZI.1)C0 Zyxel GS1900-16 - V2.90(AAHJ.1)C0 Zyxel…
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[Release Note] Zyxel Access Point - V7.10(ACGG.2)C0 firmware has been released
Access Points Firmware Release Note March 2025 Overview This document provides firmware release information on Zyxel Access Points platforms, introduce new Access Points, new features and enhancements, bug fix, known issues and workarounds information for Release V7.10 Patch 2 C0. Supported Platforms (Click Hyperlink to…
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MTU Size on NWA130BE
Hi, I have a XMG1915-10EP Switch and some NWA130BE Access Points connected to Nebula. My NAS Server is connected with 10GbE Port and configured with a MTU Size of 9000. If my Client (also MTU 9000) connects directly to the Switch everything is working fine. No fragmentation and Jumbo Frames are Working fine. If I connect…
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How to create certificate and import to Nebula Zyxel
I want to create a certificate so that my zyxel router can access via htttps.
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Change certificate of a managed AP?
Is it possible to add a new certificate to a AP (WAX650S) managed by a USGFlex200? When I'm connecting direct to the AP, I will get a “not secure” message of the browser. I have added the cert and give the rights, but the browser says: This server could not prove that it is 192.168.xxx.xxx. Its security certificate is from…
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The username or password is not correct or locked,"
I forgot my login account and tried to reset my router EX3600-TO but still got this message.
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Captive Portal & Zyxel Nebula
Is anyone using a third-party captive portal system alongside Nebula? We want to capture name, email address and marketing consent for anyone connecting to our guest wifi and I don't believe the built-in captive portal has this capability.
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FWA 710W connecting to wrong BTS
Hello, I've a 710W ZTE that's connecting to a BTS that's behind a building while it has another one that's totally free of impediments. Here's how it's installed: Here's the fee BTS A map of my city/home/bts And some signal details Would it be possible to force to connect to the other BTS? Thanks
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2FA Remote Access VPN (Flex 200H V1.32(ABWV.0) )
Hi! My client has a Flex 200H V1.32(ABWV.0) firewall and we - the network administrators - are using/enabling IPSec VPN for the networks users to access the network remotely. (Also using SSL VPN with OpenVPN.) From the beginnings we used "native clients built into Windows" in win10/11 for "home office" users. They are…
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restore configuration
Hello, For example: let say i have an usg flex, and rearanged the ports. Like: ik gave p1 the name WAN, and further i configured P2, p3 p4 and p5 as LAN. Wan is dhcp, lan is 192.168.1.1 with dhcp server turned on. I make an backup from the config in nebula. When i do a factory reset of te flex50h. the orinal names and ip…
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VLANs Setup on Flex 500H
I am trying to set up my Flex 500H with 5 Vlans, all using separate ports instead of router-on-a-stick style. Can someone assist me with the setup on the Flex 500H (I am a previous Cisco guy). How do I setup the base ports (ip addresses, etc)? I will use one vlan for management, and can set up the vlans but do not know how…
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Restrict Remote VPN to a specific AD Group with NCC
Hi, I try to restrict Remote VPN to a specific AD group but I can't do it. Here is screenshots of my configuration : Do I've made a mistake ? Thks
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Why my Nebula license has been merged to one after assign the license to the H series firewall?
The current design is that once you assign the license to the H Series firewall, all licenses will be merged into a single license and this action cannot be undone. If you have any questions, please contact our support team.
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USG FLEX 700 CLI Reference Guide good for 700H
Is the "usg flex 700 cli reference guide" work with the 700H? I can't seem to find a "700H CLI Reference" on the website.
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How do I configure a new switch in Nebula with a management VLAN other than 1?
I'm unable to configure a different management VLAN (other than default VLAN 1) on a new switch in Nebula (without a lot of pain). Note that I first updated the firmware to the latest and then restored back to factory. I configured the switch in Nebula as follows: Management VLAN as 41 Uplink Port 48 configured as PVID 41…
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admin password
Change admin password
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Change admin password on USG Flex 100H
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blocked by key handshake fail - Iphone 16 - IOS
Hello, I've had three Wi-Fi access points for several years, but since upgrading to iPhone 16 (iOS), the Wi-Fi disconnects very regularly for no reason. I have the following logs: I tried the following procedure without success, do you have any other solutions? Sincerely Venom
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Connection with a voucher code
Hello,At my middle school, I use vouchers to give students Wi-Fi access. Some students need Wi-Fi access all the time. I created an unlimited voucher for them with an end date of six months, but they tell me that every time they need to connect to the Wi-Fi, they have to enter the voucher code.Is there no way to save their…
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Unable to find new frmware for NR5103EV2
Hi, I'm new to the community and hope to find help. I have a router Zyxel model number NR5103EV2, with firmware version V1.00(ACIR.0)C0; I'm looking for new firmware version, but I'm unable to find it. Does somebody have some advice? Thanks Nick
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Console web blocked
Hello, A customer who recently purchased an USG FLEX 700H encounters an error when accessing the administration page. Different web browsers have been evaluated. The problem remains the same. No error is visible, but it returns to the original page. I found no information. Thank you for your help. Greetings. Philippe…
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What security measures does Scarlet implement for sideloading apps?
Scarlet is the newest way to get apps on your iPhone or iPad which is not available on the App Store! Learn about it here!