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Nebula Cloud Service Incident 2024-09-16 06:36 - 07:24 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-09-16 06:36 (UTC+0) Resolved: 2024-09-16 07:24 (UTC+0) Issue Symptom & Risk: - Partial devices are offline or unable to reach the NCC servers successfully. Note: This incident does not affect Nebula devices and their local network…
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Winner Announcement: Be a Community MVP for June 1st - August 31st period!
We’re thrilled to announce our MVPs for June 1st - August 31st period! Your contributions have been amazing, and we’re excited to reward you. 🎉 Congratulations to our MVPs! 🎉 @PeterUK @Mijzelf @GiuseppeR @tonygibbs16 @SELBERG @George993 @JustAnotherUser @jpblanch75 @Peter2 @aldapooh Each winner receives a VIP Deal Dash on…
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Don't Tell Me You Haven’t Used 'Nebula AI Search' Yet?!
😱 Wait, what? You're not using Intent yet? Say it ain't so! Don't waste time trying to find where the settings are—Intent navigates you the right way. BUT, you need to ask it first! Ask Intent, take a screenshot, and share it in the comments along with your Org name. We’d love to hear your thoughts and experiences using…
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Nebula Cloud Service Incident 2024-09-10 06:07 - 06:24 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-09-10 06:07 (UTC+0) Resolved: 2024-09-10 06:24 (UTC+0) Issue Symptom & Risk: 1. Temporary missing notification logs 2. Temporary failure of security reporter notifications 3. Temporary sync failure of security reporter 4. Temporary…
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NebulaFlex Switch XMG1930 Series - V4.80 Patch 4 Firmware Release
Zyxel Switch XMG1930 Series Release Note September 2024 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel XMG1930-30HP - V4.80(ACAS.4)C0 Zyxel XMG1930-30 - V4.80(ACAR.4)C0 New Feature and Enhancements 1. [Standalone] Enhance security by forcing users to change the password after first…
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NebulaFlex Switch XS1930 Series - V4.80 Patch 4 Firmware Release
Zyxel Switch XS1930 Series Release Note September 2024 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel XS1930-10 - V4.80(ABQE.4)C0 Zyxel XS1930-12HP - V4.80(ABQF.4)C0 Zyxel XS1930-12F - V4.80(ABZV.4)C0 New Feature and Enhancements 1. [Standalone] Enhance security by forcing users to…
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Use Zyxel Air App to Setup and Manage Your 5G/4G LTE Routers
Use Zyxel Air App to Setup and Manage Your 5G/4G LTE Routers Zyxel Air mobile app is designed to simplify your Zyxel 5G/4G LTE mobile router’s network management. Thanks to its simple, intuitive yet powerful features including setup, finding the best installation location, and routine network management for your device!…
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Zywall USG FLEX Series & ATP Series - V5.39Patch 0 Firmware Release
Zywall USG FLEX Series & ATP Series Release Note September 2024 Firmware Version on all models (Click the hyperlink to find the firmware file directly) FLEX SeriesDownload linkATP SeriesDownload…
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[Release Note] Zyxel Access Point - V6.28 Patch 3 firmware has been released (New info)
Access Points Firmware Release Note August 2024 Overview This document provides firmware release information on Zyxel Access Points platforms, introduce new Access Points, new features and enhancements, bug fix, known issues and workarounds information for Release V6.28 Patch 3 C0. Supported Platforms (Click Hyperlink to…
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[Release Note] Zyxel Access Point - V6.70 Patch 5 firmware has been released (New info)
Access Points Firmware Release Note August 2024 Overview This document provides firmware release information on Zyxel Access Points platforms, introduce new Access Points, new features and enhancements, bug fix, known issues and workarounds information for Release V6.70 Patch 5 C0. Supported Platforms (Click Hyperlink to…
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[Release Note] Zyxel Access Point - V7.00 Patch 2 firmware has been released (New info)
Access Points Firmware Release Note August 2024 Overview This document provides firmware release information on Zyxel Access Points platforms, introduce new Access Points, new features and enhancements, bug fix, known issues and workarounds information for Release V7.00 Patch 2 C0. Supported Platforms (Click Hyperlink to…
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Switch GS1900 Series - V2.80 Patch 1 Firmware Release
Zyxel Switch GS1900 Series Release Note August 2024 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel GS1900-8 - V2.80(AAHH.1)C0 Zyxel GS1900-8HP - V2.80(AAHI.1)C0 Zyxel GS1900-8HP(Rev. B1) - V2.80(AAHI.1)C0 Zyxel GS1900-10HP - V2.80(AAZI.1)C0 Zyxel GS1900-16 - V2.80(AAHJ.1)C0 Zyxel…
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Welcome to Zyxel Account 3.0: New Features Await
Dear Zyxel Users, We are delighted to announce the Zyxel Account 3.0 has been launched. While the process remains familiar, you'll notice some refreshing changes aimed at enhancing your experience. What Stays the Same Your sign-in process is as straightforward as ever. You'll continue to use your existing email address and…
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[2024 August Spotlights] Zyxel's firewalls Shines Bright with Top Honors at CRN’s Tech Awards
Zyxel USG FLEX 700H Named Best Network Security Solution for SMBs by CRN® We’re thrilled to share some exciting news with our community! The Zyxel USG FLEX 700H has been named the best network security solution for small and medium-sized businesses by CRN®, a brand of The Channel Company. This prestigious recognition…
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How to mitigate DDoS Attacks?
Over the past few days, users have been subjected to a significant DDoS (Distributed Denial of Service) attack, causing widespread outages. The following signs will help you recognize if this is the case: If you have experienced the following problems in the past few days you have likely been subjected to a DDoS attack:…
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NebulaFlex Switch GS1920 Series - V4.80 Patch 1 Firmware Release
Zyxel Switch GS1920 Series Release Note July 2024 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel GS1920-8HPv2 - V4.80(ABKZ.1)C0 Zyxel GS1920-24v2 - V4.80(ABMH.1)C0 Zyxel GS1920-24HPv2 - V4.80(ABMI.1)C0 Zyxel GS1920-48v2 - V4.80(ABMJ.1)C0 Zyxel GS1920-48HPv2 - V4.80(ABMK.1)C0 New…
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Zyxel WiFi 7 AP is available now!
This week, we've launched the first enterprise-class 22Gbps (BE22K) WiFi 7 access point and it's a real game-changer! Available to purchase from late October 2023, the new WBE660S WiFi 7 access point promises speeds five times faster than the previous generation - so you no longer have to worry about WiFi congestion,…
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[2024 Sept Notification] SecuExtender SSL VPN macOS and Windows Clients: EOL and Upgrade Options
SecuExtender SSL VPN macOS and Windows Clients: EOL and Upgrade Options We want to inform you that the SecuExtender SSL VPN macOS and Windows clients have reached their end of life (EOL). Zyxel is no longer selling, maintaining or supporting these products. However, for those who recently purchased a license, we understand…
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USG FLEX H Series - V1.21Patch 0 Firmware Release
Zywall USG FLEX H Series Release Note July 2024 Firmware Version on all models * Please use the cloud firmware upgrade function to upgrade USG FLEX H Series USG FLEX H SeriesFirmware…
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Nebula Cloud Service Incident
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-07-21 11:09 (UTC+0) Resolved: 2024-07-21 11:42 (UTC+0) Issue Started from: 2024-07-21 14:18 (UTC+0) Resolved: 2024-07-21 15:14 (UTC+0) Issue Symptom & Risk: Monitor data cannot be displayed properly for the USG FLEX series. Note:…
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NWA130BE multiple SSIDs on one radio - no connection to clients on the same SSID
Hi, I’ve recently installed two NWA130BE in WDS mode. But my issue is independent from the WDS. As soon as I configure more than one SSID on a radio the clients within the same SSID are not able to see or connect anymore. Each SSID has a dedicated VLAN set and authentication is set to WPA3. No Layer-2 Isolation and MAC…
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WiFi Extender
We have a medium business with several WAX630S Zyxel APs in our building but we have some dead spots. Are there recommendations for extending our current signal? Would the NWA50AX be a solution? Thanks, Dave
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Nebula email notifications: often seeing them reversed
It happens very often that the system notifications sent by Nebula via email are reversed: as you can see I received the online return BEFORE the offline notification. Considering that I rebooted an appliance I expected to see offline email BEFORE the other ones. Please let me say that I checked the mail sorting system…
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VPN don't work
Hi, we have a VPN configured, using L2TP. It's not frequently used, but the last time it was working, 1 month ago, maybe… But now it's showing a error message when trying to connect using windows VPN. Error message: "Unable to connect to Palhoça Headquarters. L2TP connection attempt failed because the security layer…
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I have a Nebula Pro Pack license but NCC says This organization is using the Base Pack...
Hi, we have a license for the Nebula Pro Pack, but NCC is working as if I don't have it. I need to open a support case because my VPN isn't working, but it's not possible without the pro pack license. Someone can help?
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VPN100 - smtp authentification password charset
Hi folks, I'm trying to setup an automatic email of our logs, but I'm facing a trouble : smtp authentification password are not considered valid if they contains a space character. As I'm using gmail to send emails, and password apps are generated by google and are always including spaces I'm in a dead end. Could you…
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NBG6604 LATEST UPDATE
Hi, how can I see that NBG6604 has made the latest update?
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site-to-site vpn, no communication
Having two USG Flex 100 and an VPN connection using IPSec with a pre-shared password. Latest firmware installed. We need 5 VLAN connected to both sides (branch and central). Subnet1 central: 10.7.1.0/24 Subnet1 branch: 10.8.1.0/24 Subnet2 central: 10.7.2.0/24 Subnet2 branch: 10.8.2.0/24 etc. VPN tell me, it's connected,…
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FLEX 200H - detects infected files but passes them on
Hello, I have it FLEX 200 H - V1.21(ABWV.0)ITS-24WK35-m5760 device detects infected files but passes them on.
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Finally nr7101 Firmware V1.00(ABUV.10)C0
I saw something strange when doing a scan… MNC, MCC?
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How to extract binary file
Hi, my product NBG6604 seems to be an end-of-life product so the new firmware is a zip file. So how can I extract the existing binary file? And what does it mean that I possibly have to reconfigure? How can it be done?
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NWA50AX PRO 160mhz
Hi, I have a NWA50AX PRO. It's working fine but I have to set 160mhz bandwidth every time it reboots. I have set the override in the radio setting and the settings doesn't change. I have to change channel and the 160mhz bandwidth. Is this a Nebula bug?
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configure sfp port
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Ping timeout problem
USG FLEX 200H V1.21(ABWV.0)ITS-24WK35-0813-240800592 So after moving to the FLEX200H there are some problems I'm seeing not sure I can simplify this one it part of the fail over system now with Flex200H instead of Zywall 110. https://community.zyxel.com/en/discussion/comment/51334/#Comment_51334 / vrf "main" interface vlan…
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What can I do when license renewal failed?
There are several potential reasons for a license renewal to fail, including payment issues, system errors, and incorrect information. Payment failure, system error, or incorrect information are the reason. When you encouter the renew fail, please contact us with the screenshot, the MAC/SN of your devcie and Order ID(if…
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my router wifi is stoped
hi I bought 5g router NR5103E and accidentally flashed V4.19(ABYC.3)C0 firmware made for NR5103 I bought it second hand so there’s no way I will get support from network provider Is there a way to restore right firmware and get it back to life ? For now I’m able only to access setting via LAN. Wi-Fi is on but is not…
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My router NR5103E wifi is stop
hi I bought 5g router NR5103E and accidentally flashed V4.19(ABYC.3)C0 firmware made for NR5103 I bought it second hand so there’s no way I will get support from network provider Is there a way to restore right firmware and get it back to life ? For now I’m able only to access setting via LAN. Wi-Fi is on but is not…
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How to determine what MTU size from your networking
First of all you may know ICMP header is 28 bytes. Then using ICMP with Don't Fragmented parameter to find your network MTU. Here is example for Macbook command: The icmp request can not be sent while length exceed 1473 byte, the message said "Message too long" Which means the exact MTU size is 1472+28(icmp header) = 1500
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Nebula notifications not working
I noticed that since September 9th we no longer receive push notifications for the downtime of nebula devices... what's going on? They aren't being logged by the dashboard either....
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NWA130BE won't go into standalone mode
You really need to fix the NWA130BE. It will NOT get an IP through DHCP. It will NOT setup as standalone It's such an unnecessary pain to have to setup a static IP address on my PC and I had to organize a power cable, because I wanted to install the AP using PoE, but that doesn't work for static IPs. Then, when I finally…