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Nebula Cloud Service Incident 2025-02-10 09:06 ~ 09:48 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-02-10 09:06 (UTC+0) Resolved: 2025-02-10 09:48 (UTC+0) Issue Symptom & Risk: - Some pages are unable to load successfully. Note: This incident does not affect Nebula devices and their local network services if there is no any…
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[2025 Jan Tips & Tricks] Take Control of Your Security: Enable 2FA on Your Zyxel Firewalls
We’ve said it countless times, but it’s worth repeating: Enable two-factor authentication (2FA) for administrative logins! This critical recommendation arises from the latest vulnerability disclosures, underscoring the importance of proactive measures. Let’s break it down to safeguard what matters most. CVE-2024-11667: Key…
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[2024 Sept Notification] SecuExtender SSL VPN macOS and Windows Clients: EOL and Upgrade Options
SecuExtender SSL VPN macOS and Windows Clients: EOL and Upgrade Options We want to inform you that the SecuExtender SSL VPN macOS and Windows clients have reached their end of life (EOL). Zyxel is no longer selling, maintaining or supporting these products. However, for those who recently purchased a license, we understand…
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[Release Note] Nebula Control Center - 18.30 software Release!
Zyxel Nebula Control Center Release Note Common NCC (Organization,Site-wide,etc.): * Supports 2FA enforcement at the Org level. Note: Zyxel accounts utilizing Google or Apple authentication are incompatible with 2FA enforcement at the Org level. * Added Application chart in the client detail page when a Firewall with…
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[2025 Feb Tips & Tricks] Seamless Synchronization for Effortless Management
Simplify your network management with the new USG FLEX H series feature! At Zyxel, we are dedicated to enhancing your network's security and management efficiency. With the latest uOS1.31 firmware for the USG FLEX H series, we've streamlined your user experience across both the local GUI and Nebula cloud management. What's…
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NebulaFlex Switch XGS1930 Series - V4.70 Patch 9 Firmware Release
Zyxel Switch XGS1930 Series Release Note November 2024 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel XGS1930-28HP - V4.70(ABHS.9)C0 Zyxel XGS1930-28 - V4.70(ABHT.9)C0 Zyxel XGS1930-52HP - V4.70(ABHV.9)C0 Zyxel XGS1930-52 - V4.70(ABHU.9)C0 New Feature and Enhancements None Bug Fix…
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Switch XGS4600 Series - V4.70 Patch 5 Firmware Release
Zyxel Switch XGS4600 Series Release Note January 2025 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel XGS4600-52F - V4.70(ABIK.5)C0 Zyxel XGS4600-32F - V4.70(ABBI.5)C0 Zyxel XGS4600-32 - V4.70(ABBH.5)C0 New Feature and Enhancements 1. Enhance security by forcing users to change the…
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[Release Note] Zyxel Access Point - V7.10(ACGG.1)C0 firmware has been released
Access Points Firmware Release Note January 2025 Overview This document provides firmware release information on Zyxel Access Points platforms, introduce new Access Points, new features and enhancements, bug fix, known issues and workarounds information for Release V7.10 Patch 1 C0. Supported Platforms (Click Hyperlink to…
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What happen when the CNP license is expired?
When a CNP license expires, your Zyxel device will still function, but you will lose access to all features that require a specific license. Features that require a license are indicated by a diamond icon. For example, if you have a Professional pack license and have used a feature like IP & Routing, you will no longer be…
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[Release Note] Zyxel Access Point - V6.70 Patch 6 firmware has been released
Access Points Firmware Release Note January 2025 Overview This document provides firmware release information on Zyxel Access Points platforms, introduce new Access Points, new features and enhancements, bug fix, known issues and workarounds information for Release V6.70 Patch 6 C0. Supported Platforms (Click Hyperlink to…
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USG FLEX H Series - V1.31Patch 0 Firmware Release
Zywall USG FLEX H Series Release Note January 2025 Firmware Version on all models * Please use the cloud firmware upgrade function to upgrade USG FLEX H Series USG FLEX H SeriesFirmware…
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NebulaFlex Switch GS2220 Series - V5.00 patch 0 Firmware Release
Zyxel Switch GS2220 Series Release Note January 2025 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel GS2220-10 - V5.00(ABRO.0)C0 Zyxel GS2220-10HP - V5.00(ABRP.0)C0 Zyxel GS2220-24 - V5.00(ABRQ.0)C0 Zyxel GS2220-28HP - V5.00(ABRR.0)C0 Zyxel GS2220-50 - V5.00(ABRS.0)C0 Zyxel…
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The Questions You Can Ask with SecuPilot: Simplify Your Network Security Reporting
SecuPilot is an AI-powered feature within Zyxel's SecuReporter, designed to simplify network security management. It enables users to interact with their security data effortlessly using natural language queries. With its advanced AI-driven capabilities, SecuPilot makes it easy for users to request insights and generate…
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Winner Announcement: Be a Community MVP for September 1st - November 30th period!
We're delighted to recognize our most outstanding community members for their exceptional contributions during September through November 2024. These individuals have gone above and beyond in helping fellow community members and enriching our forum with valuable insights. ✨ Presenting Our Top Community Champions: ✨…
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✨Your 2024 Moments in Zyxel Community 🎊
Hey Zyxel_ers! 👋 Can you believe we're wrapping up another amazing year together? 🎊 It's time for our special Your 2024 Moments in Zyxel Community where we celebrate YOU and your incredible journey with us! ✨ From December 5, 2024, to January 15, 2025, we're rolling out a fun campaign to showcase your unique Zyxel story.…
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NebulaFlex Switch XMG1915 Series - V4.80 Patch 3 Firmware Release
Zyxel Switch XMG1915 Series Release Note December 2024 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel XMG1915-10E - V4.80(ACGO.3)C0 Zyxel XMG1915-10EP - V4.80(ACGP.3)C0 Zyxel XMG1915-18EP - V4.80(ACGQ.3)C0 New Feature and Enhancements 1. [Standalone] Enhance security by forcing…
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[Zyxel Circle] New Feature Spotlight: Multi-User Access for Corporate Teams
Say hello to greater efficiency and teamwork with Zyxel Circle’s latest feature—Corporate Delegated Admins. Starting this November, corporate entities can enjoy the flexibility of multi-user access, allowing multiple accounts to seamlessly manage devices and licenses under one entity. Upgrade your workflow and experience…
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[What's New] Find out what's new in Nebula 2024
Discover the latest in networking advancements! In this video, we will showcase Nebula’s 2024 highlights, featuring cutting-edge enhancements, game-changing features, and an introduction to the newest members of the Nebula family.
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[2024 Dec Tips & Tricks] Route-based VPN in A Nutshell
What is a Route-Based VPN? A route-based VPN is a type of VPN setup that uses routing tables and policies to direct traffic between VPN endpoints. Unlike policy-based VPNs, which rely solely on security policies, route-based VPNs determine the best path for each data packet using routing tables. Each VPN tunnel in this…
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Nebula switch stable firmware version update
This discussion has been moved.
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Moved: What can I do if I did not receive the license after order completed?
This discussion has been moved.
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What can I do if I did not receive the license after order completed?
Please get in touch with the Zyxel Support Team and share the infomation with us: Your account You order ID (at upper-left of your invoice) Payment method The MAC/SN for this device
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USG 100 Flex stuck twice in two weeks
Facts January 28 roughly 10:00 am customer calls me reporting not working internet access. Already contacted the ISP, which says "Our CPE is fine, you're not flowing any traffic among your interfaces. I contacted ISP too, verifying that the connected device (USG 100 Flex) was not making any traffic, while seeing the device…
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Moved: Can I move SecuExtender license to new device?
This discussion has been moved.
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Can I move SecuExtender license to new device?
Once the SecuExtender license is registered on your end device, it can't move by your own. Please get in touch with the Zyxel Support Team to raise the request for the SecuExtender License reset and share your license key with us. There's a reminder that the EOL perpetual license is unavailable for reset. For more…
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ZyXEL SecuExtender on Mac OSX Import Certificate greyed out
I have to install vpn client on a MAC, but if I want to import the (selfsigned) certificate (PEM → User certificate → certificate.crt) the OK button stays greyed out. On WIndows SecuExtender never had this problem. What am I doing wrong?
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I saw WAN still have IP when the connectivity check send email show WAN interface is dead, 0.0.0.0
when i saw the connectivity check send email and show WAN interface is dead, 0.0.0.0. But when i log in, i saw it still have IP. So i didnt know it was actually down or not.
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E-mail alert format
Hi, The alert emails from the firewall (USG500 Flex) are unreadable (see below). How can I format the message? I want this vertical format (or any readable solution): No: 1 Date/Time: 2025-02-12 13:43:47 Category: secure-policy Priority: alert Source: 1.xx.xx.xx:27181 Destination: 212.xx.xx.xx:7523 Note: ACCESS BLOCK…
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New paper about wireless technologies vulnerability (BREAK)
According to a news from Northeastern University, a paper has been published regarding an intrinsic wireless standar vulnerability that can be exploited for gaining access to wireless networks. Five italian security researchers are signing the paper. link to the article…
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How get supervisor od root password of NR5103EV2 modem? plz
Please, I need the password too. Can someone help ? I bought a new router but the web login information is wrong plz help So I can use it My serial # is s230z42017910
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Properly link two XGS-1250 switches with an ethernet cable
I have 2 Zyxel XGS-1250-12 switches (latest firmwate) linked with a single Cat. 8 ethernet cable on 10Gb port. I haver read about some setup when linking 2 switches (on managed devices something called "Trunk"). Please, let me know if is there any special setup to make it works properly. Thank you.
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Problem with XGS1930-52 and DAC10G-1M
Hallo, i have tried to connect two XGS1930-52 Switches with a DAC10G-1M Direct Cable. After doing the correct setting on the Port to DAC the connection was successful, but the speed is only 1G instead of 10G? Any hints? Thx
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XGS1210-12 not able to connect on web gui
Hello everyone, I just bought the XGS1210-12 switch except that I have no access to the web interface. I've reset it (several times... manually or via the ZON app) I've also set a static ip but nothing works. I noticed that when I installed it on my lab, it blocked ALL access to the web interfaces. The ping goes through…
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how to disable DNS rebinding protection
So I have a Plex server, and I'm trying to disable DNS rebinding protection to make certain functions work in Plex like downloading movies. Is it possible to disable this feature on the EX5601-T1 router?
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Support Routing H models in Nebula
When will features like Support Routing H models be available in Nebula?
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How get supervisor od root password of NR7103 modem?
Hi, how can I get supervisor/root password of Zyxel NR7103 5G modem? I lost sticker on backs modem with default generated password. Someone wrote here that the password can be generated by the serial number, can someone help me with it please? If not, I throw it in the trash. :D Thank you. David
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Where can I download firmware for GS1920-48 (v1)
I am unable to locate firmware for GS1920-48 (v1).I was able to locate and download it from Zyxel website last month but today when I search it is only showing firmware for v2 switches. (https://www.zyxel.com/us/en/support/download_landing.shtml) Where can I download the latest firmware for GS1920-48?
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Missing BGP-Based VPN Option in USG FLEX 700H New UI
Hello, We have a USG FLEX 700H and need to configure a BGP-based VPN, but I can't find this option in the new firewall UI. In addition, some other options that were available in the previous UI version seem to be missing as well. Has anyone encountered this issue? Is there a way to enable or access these missing options?…
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Enhancing Customer WiFi Experience in Korean Restaurant and Cafe
Lotteria and Pascucci ——————————————————————————————————————————————————————— Overview Lotteria fast food restaurant and Pascucci cafe are located in a large bookstore. To ensure a great visiting experience for all customers, the bookstore provides WiFi, allowing everyone to use wireless internet. In environments with…
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XMG1915-10E - EAPoL packet dropped.
Hello, I just installed an XMG1915-10E switch in my network and 802.1x stopped working. The client device is connected on port 3 and the authenticator on port 5. With packet capture I observe that the EAPoL packets targeted to 01:80:c2:00:00:03 sent by the client to trigger the authentication are not forwarded to port 5…