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Nebula Cloud Service Incident 2024-10-25 01:38 - 09:30 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-10-25 01:38 (UTC+0) Resolved: 2024-10-25 09:30 (UTC+0) Issue Symptom & Risk: Some pages are unable to load successfully. Partial users are unable to login. We are under maintenance, user cannot access to Nebula control center.…
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Zyxel USG FLEX and ATP series – Upgrading your device and ALL credentials to avoid hackers' attack
Zyxel team has been tracking the recent activity of threat actors targeting Zyxel security appliances that were previously subject to vulnerabilities and admin passwords have not been changed since then. Users are advised to update ALL administrators accounts for optimal protection. Based on our investigation, the threat…
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[2024 Oct Notification] Boost Your Network with the Latest ZLD5.39 Updates
Enjoy stronger traffic control with a new CLI command to drop TCP SYN packets with data, faster filtering, and a fix for Chrome’s TLS 1.3 content filter bug. Update today for seamless protection. Zyxel is committed to continuously updating your devices for important maintenance information. This latest release also…
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NebulaFlex Switch XGS1930 Series - V4.70 Patch 8 Firmware Release
Zyxel Switch XGS1930 Series Release Note September 2024 Firmware Version on all models (Click hyperlink to download the firmware directly) Zyxel XGS1930-28HP - V4.70(ABHS.8)C0 Zyxel XGS1930-28 - V4.70(ABHT.8)C0 Zyxel XGS1930-52HP - V4.70(ABHV.8)C0 Zyxel XGS1930-52 - V4.70(ABHU.8)C0 New Feature and Enhancements 1.…
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USG FLEX H Series - V1.30Patch 0 Firmware Release
Zywall USG FLEX H Series Release Note October 2024 Firmware Version on all models * Please use the cloud firmware upgrade function to upgrade USG FLEX H Series USG FLEX H SeriesFirmware VersionFLEX100HV1.30(ABXF.0)C0FLEX100HPV1.30(ACII.0)C0FLEX200HV1.30(ABWV.0)C0FLEX200HPV1.30(ABXE.0)C0FLEX500H1.30(ABZH.0)C0…
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[2024 Oct Spotlight] Unleashing the Full Power of the USG FLEX H Series on Nebula 18.20
Zyxel’s Nebula Cloud Management Platform continues to offer an intuitive, centralized approach to network management, delivering enhanced control, visibility, and security. With the latest update to Nebula 18.2, the USG FLEX H series brings even more cloud-native features that simplify network management and strengthen…
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Good News Keeps Coming!
Since the start of this year, Zyxel products have earned numerous accolades, including awards, high scores, positive reviews, and recommendations from around the world. Check out the highlights from January to early October below! (And of course, the good news doesn't stop here!) EMEA Germany Techtest: A look at the Zyxel…
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[Release Note] Zyxel Access Point - V7.00 Patch 3 firmware has been released
Access Points Firmware Release Note October 2024 Overview This document provides firmware release information on Zyxel Access Points platforms, introduce new Access Points, new features and enhancements, bug fix, known issues and workarounds information for Release V7.00 Patch 3 C0. Supported Platforms (Click Hyperlink to…
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Try Nebula AI Search for a Chance to Win a Nebula Pro Pack License
😱 Wait, what? You're not using Nebula AI Search, namely Intent, yet? Say it ain't so! Don't waste time trying to find where the settings are—Intent navigates you the right way. BUT, you need to ask it first! Ask Intent, take a screenshot, and share it in the comments along with your Org name. We’d love to hear your…
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[2024 Sept Notification] SecuExtender SSL VPN macOS and Windows Clients: EOL and Upgrade Options
SecuExtender SSL VPN macOS and Windows Clients: EOL and Upgrade Options We want to inform you that the SecuExtender SSL VPN macOS and Windows clients have reached their end of life (EOL). Zyxel is no longer selling, maintaining or supporting these products. However, for those who recently purchased a license, we understand…
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[Release Note] Nebula Control Center - 18.20 software Release!
Zyxel Nebula Control Center Release Note Common NCC (Organization,Site-wide,etc.): * MSP admin can setup site-level privileges. (Nebula MSP Pack license is required) * Org and MSP admin can setup account's expiration date. (Nebula MSP Pack license is required for MSP admin) * Org admin creation UI is improved. * Added NCC…
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[Release Note] Nebula Control Center - 18.20 software Release!
This discussion has been moved.
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Nebula switch stable firmware version update
This discussion has been moved.
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Winner Announcement: Be a Community MVP for June 1st - August 31st period!
We’re thrilled to announce our MVPs for June 1st - August 31st period! Your contributions have been amazing, and we’re excited to reward you. 🎉 Congratulations to our MVPs! 🎉 @PeterUK @Mijzelf @GiuseppeR @tonygibbs16 @SELBERG @George993 @JustAnotherUser @jpblanch75 @Peter2 @aldapooh Each winner receives a VIP Deal Dash on…
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An Easy Guide to Checking All Your Licenses Services
How to check all of your license subscriptions? Overview of All Your License Subscriptions Log in to the Nebula portal and navigate to the "License & Inventory" page. Then, click on the "Licenses" tab to review information about Nebula or security licenses associated with your equipment inventory. Note: If you manage…
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NebulaFlex Switch XMG1930 Series - V4.80 Patch 4 Firmware Release
Zyxel Switch XMG1930 Series Release Note September 2024 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel XMG1930-30HP - V4.80(ACAS.4)C0 Zyxel XMG1930-30 - V4.80(ACAR.4)C0 New Feature and Enhancements 1. [Standalone] Enhance security by forcing users to change the password after first…
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NebulaFlex Switch XS1930 Series - V4.80 Patch 4 Firmware Release
Zyxel Switch XS1930 Series Release Note September 2024 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel XS1930-10 - V4.80(ABQE.4)C0 Zyxel XS1930-12HP - V4.80(ABQF.4)C0 Zyxel XS1930-12F - V4.80(ABZV.4)C0 New Feature and Enhancements 1. [Standalone] Enhance security by forcing users to…
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Use Zyxel Air App to Setup and Manage Your 5G/4G LTE Routers
Use Zyxel Air App to Setup and Manage Your 5G/4G LTE Routers Zyxel Air mobile app is designed to simplify your Zyxel 5G/4G LTE mobile router’s network management. Thanks to its simple, intuitive yet powerful features including setup, finding the best installation location, and routine network management for your device!…
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Zywall USG FLEX Series & ATP Series - V5.39Patch 0 Firmware Release
Zywall USG FLEX Series & ATP Series Release Note September 2024 Firmware Version on all models (Click the hyperlink to find the firmware file directly) FLEX SeriesDownload linkATP SeriesDownload…
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[Release Note] Zyxel Access Point - V6.28 Patch 3 firmware has been released (New info)
Access Points Firmware Release Note August 2024 Overview This document provides firmware release information on Zyxel Access Points platforms, introduce new Access Points, new features and enhancements, bug fix, known issues and workarounds information for Release V6.28 Patch 3 C0. Supported Platforms (Click Hyperlink to…
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Flex 100HP - wrong "password changed date" value
Hello everyone, I went for a walk among the settings of the new Zyxel family POE firewall and I noticed that the firewall tells me that yesterday (2024-10-10) I changed my password: I never changed it since first installation (2024-10-04).
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GS1900 tagged VLAN nodes drop off after 5 minutes
Hello all. I have a very simple test lab set up, a GS1900-24 with a Win 10 and a Win 11 laptop continuously pinging each other. On the tagged VLAN, these pings just stop after 5 minutes, and the only way to get them talking again is to reset (change, then change back) their VLAN IDs in Windows Network adapter settings.…
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NWA50AX PRO cannot disable into wizard the first SSID. (firmware 7.00 P2)
Mint new NWA50AX PRO. Delivered firmware 6.55. On premises mode. Connect on the web interface (DHCP), follow the wizard, disabling the networks (I have a configuration that i need to upload, but it's made on a more recent firmware). Update firmware to 7.00 P2, reboot. Connect on the web interface , following the wizard,…
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ATP100 + SecuExtender 4.0.5.0
Greetings, I configured the VPN following this guide: https://mysupport.zyxel.com/hc/en-us/articles/360005933219--ZyWALL-USG-How-to-configure-an-SSL-VPN-rule-for-full-tunnel-mode When I try to connect via SecuExtender, however, it immediately disconnects... The log tells me this. [ 2024/10/24 11:40:25 ][SecuExtender…
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NWA210AX MAC randomly changes
I have DHCP reservation setup for my Zyxel AP's. Yesterday, 3 out of my 9 AP's changed IP for some reason and when I checked the DHCP server, the MAC address shown by 3 of the AP's are different (no manufacturer OUI identifiable) which is the reason why the DHCP server gave out an IP from its pool. I can still access the…
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USG Flex 500H - Problems with Services that require authentification
We have a new USG Flex 500H. It is set up as firewall and gateway, connected via a known to be stable modem on a stable 1GBit/s fiber optic line. With the new firewall we now have issues with some services like Outlook, Teams and Jira (Atlassian) where they randomly will no longer load/authentification will fail. On the…
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XGS2220 and XMG1930-30 series switches - total number of LAGs
Hello! Could anyone clarify the exact total number (limit) of Link Aggregation Groups supported by the XGS2220 and XMG1930-30 series switches, please? I couldn't find it neither in the specs nor in the user manuals.
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NWA130BE firmware update from 6.75p0 to 7.00p2 or p3 fails
I just bought an NWA130BE for testing and evaluation and, while the AP is now fully configured in local admin mode with no other oddities, I cannot get firmware to update from 6.75p0 to 7.00p2 or the newly released (as of October 21, 2024) p3. I've disabled ad and script blockers, turned off all extensions, switched…
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64 object limit for IP group
Hello to everyone, today I discovered that there's this limit of 64 entries for Address group, and it hit me in two ways. 1: the limit is present on ZLD 4.x device like USG40. 2: the limit is also present on a ZLD 5.x device, like USG Flex 50 (or as it was born… USG 20 VPN. 3: the limit is not present on a ZLD 5.x device…
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NAS540, Bad disc or just full
My NAS540 is 88% full, it shows that status is ok with all four discs, but when you go into "S.M.A.R.T. it shows that disc 2 and 3 are bad. I am on raid 1. Do I need to change the two bad discs, and can I change the raid so that I can fit more data than the 2TB that each disc holds? And can I change the raid without…
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Feature suggest: update GeoIP DB at boot for firewall
This is what happened to me… My ISP is a phone provider operating in more than one country. Mobile and not. Currently is offloading some public IPv4 addresses frome one country to mine, and now I'm connected with one of "another country", now provided to mine. I updated firmware in some appliances. Some of the rules are…
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Static routes not working in this setup unless
USG FLEX 200H V1.30(ABWV.0) So due to real DMZ not quite working in V1.30 I wanted to redirect traffic for the WLAN to FLEX200 from FLEX200H so I did this and it now works but the rules need for FLEX200H should they be need in red? It was the case that WLAN on port 6 of the FLEX200H would of SNAT out the WAN2 port 2 and…
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How to exit from SSH session on GS1900-8HP?
'exit' command does nothing. logout, quit, … are not valid commands. Switch revisions A1 and B1. Latest firmware installed: V2.80(AAHI.0)C0
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IP Passthrough Mode
Wondering how many people use this mode and have problems when your IP changes have made a case #463401 which is being looked at I have the FWA-510
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Nebula says all devices are "Online", but the ISP is down
The system was in "Cloud Saving Mode" when the ISP went down, so we can't see exactly when it happened, but even 15 minutes after turning this mode off, the Nebula Dashboard still reports all ZyXel devices as "Online", even though they're clearly not. What is the cause of this behavior, and how can we make the Dashboard…
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How could I do if the client cannot get the dhcp from security router?
If your end devices are unable to obtain a DHCP IP address from the security router, please follow these verification steps: 1.Unplug the LAN Ethernet cable and then plug it back in, or try using a different Ethernet cable to see if the issue persists. 2.If step 1 does not resolve the issue, try a different LAN port on the…
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How do I set up a VPN on a security router with a non Zyxel device?
To create a site-to-site VPN between a Zyxel device in Nebula and a device from another manufacturer You can follow the steps below: To build up build up non-Nebula VPN tunnel on Nebula, follow these steps: 1. Navigate to Site-wide > Configure > Security router > Site-to-Site VPN 2.Configure Site-wide settings: 1.Activate…
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USG100 latest firmware?
According to the PDF file here...https://webservice.zyxel.com/eol/ArchivedEOLModel.pdf All dates "End of" about USG 100 are 2018/06/30. That's fine. But... Latest "support file" for firmware into download section from Zyxel is 3.30 P7, dated January 2015. And I found a 2016 WK41 file, named "3.30(AQQ.8)ITS-WK41-r74145 /…
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missing security options
I miss a few security settings which can be done easily onpremise with Zyxel. Mac based Vlans Port Security (mac learning) I really hope all on premise options (especially security) will come to Nebula! yours dennis
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Massive Packet Loss/TCP drops with NWA220AX-6E under FW 7.00
For several weeks the central firewall log of the core router had been showing many TCP connection drops, which indicated delayed TCP packets. These only occurred in connections via the Zyxel NWA220AX-6E. On closer inspection, I found that the uplink speed to the connected 2.5G uplink port sometimes dropped to only 100M…