[Nebula] How to turn on Zyxel Support Access?

Zyxel_Jay Posts: 134
5 Answers First Comment Friend Collector
 Ally Member
edited October 2022 in Other Topics

If you have a Nebula product problem and you want Zyxel support check your setting if it is correct, you can turn on "Invite Zyxel support as administrator" function. When you enable the function, Zyxel support can look at the setting and event log on your Nebula organization.

1.  click the "Help" in the bottom left corner.

2. Go to the bottom of the page.

Still need help? > Support Request

3.  enable "Invite Zyxel support as administrator" and write the expired days
(default 21 days)

4.  save the setting in the bottom right corner