[Nebula] How to turn on Zyxel Support Access?
Options

Zyxel_Jay
Posts: 227
Zyxel Employee





If you have a Nebula product problem and you want Zyxel support check your setting if it is correct, you can turn on "Invite Zyxel support as administrator" function. When you enable the function, Zyxel support can look at the setting and event log on your Nebula organization.
1. click the "Help" button with question mark circle icon at the top bar.
Still need help? > Support Request

3. enable "Invite Zyxel support as administrator" and write the expired days
(default 21 days)

4. save the setting in the bottom right corner

Tagged:
2
Categories
- All Categories
- 435 Beta Program
- 2.7K Nebula
- 175 Nebula Ideas
- 117 Nebula Status and Incidents
- 6.1K Security
- 422 USG FLEX H Series
- 297 Security Ideas
- 1.6K Switch
- 78 Switch Ideas
- 1.2K Wireless
- 44 Wireless Ideas
- 6.7K Consumer Product
- 272 Service & License
- 418 News and Release
- 88 Security Advisories
- 31 Education Center
- 10 [Campaign] Zyxel Network Detective
- 4.2K FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 83 About Community
- 89 Security Highlight