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SNMPv3 Support on Cloud
Enhanced Security with SNMPv3 Nebula 19.30 introduces SNMPv3 support for cloud-managed switches, specifically starting with the CX4800 model. Unlike SNMPv2, which uses community strings, SNMPv3 utilizes user credentials and supports encryption. Technical Defaults on NCC Because the NCC interface only requests a username…
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MSP-wide Device and License Inventories
Holistic Overview The MSP-wide Device and License Inventories tool provides centralized management of all devices and licenses across an MSP's administration via four tabs: Overview, Device, License, and Change Log. Overview Tab Highlights * License Plans: A pie chart displays the total number of organizations and their…
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MSP-wide Replicate Site Configuration Enhancement
New Customized Scopes MSP-level site replication now supports both full site and product line (AP, Switch, Security, or Site settings) replication across different organizations. Logic and Permissions * Replication Logic: Only settings from the selected product lines are copied; unselected settings remain at default…
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Org-wide Replicate Site Configuration Enhancement
Evolution of Site Replication The replication tool has been upgraded from supporting only product-line specific copying to expanding Full Site Replication. This tool allows users to copy a configuration from a source site and apply it to multiple destination sites within the same Nebula organization. Key Enhancements * No…
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MSP-wide Configuration Template
Overview: Aggregated Management The MSP-wide Configuration Template is a new feature on the MSP menu tree that provides an aggregated view to monitor and manage all template sites across managed organizations. MSP administrators can create, delete, bind, or unbind template sites directly from this portal. License and…
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Org-wide Configuration Template Enhancement
New enhancement in Org-wide Configuration Template Configuration templates allow for the creation of template sites that serve as virtual configuration masters for bound sites. A new enhancement in 19.30 adds redirection hyperlinks to each template site in the configuration template table, allowing administrators to jump…
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Backup and Restore Enhancement
H series Support in Site Backup & Restore Nebula 19.30 introduces two major enhancements to the Backup and Restore feature. First, the H Series now officially supports site backup and site restore in both Org-wide and MSP-wide levels. Previously, H Series settings were excluded from site backup files. Firewall Restoration…
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MSP Change Log Enhancement
Centralized Log Monitoring The MSP Change Log has been enhanced with a dedicated Organization tab within the MSP portal. This allows MSP administrators to monitor the change logs of all managed organizations from a centralized platform without having to navigate into each organization's individual portal. Operational Rules…
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Auto Renewal Tag on NCC
Introduction to Auto Renewal Zyxel Networks has introduced the Auto Renewal Tag on Nebula Control Center (NCC) to provide better visibility for security appliance licenses. Auto-renewal is a feature designed to keep UTM, GSP, or Elite Pack licenses current through continuous yearly or monthly protection, eliminating…
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The Difference Between “Access Points by Usage” and “SSIDs by Usage” on the Dashboard
SSIDs by usage: This traffic includes only STA management TX/RX. AP usage: This covers all traffic passing through the AP Ethernet uplink, including STA management traffic and AP-originated traffic (for example, communication between the AP and the Cloud Controller, such as netopeer configuration data), as well as…
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Why can't I see the IP address of the PC connected to the switch in Nebula's Clients page?
Q: Why can't I see the IP address of the PC connected to the switch in Nebula's Clients page? A: Nebula switches rely on Link Layer Discovery Protocol (LLDP) to obtain client information such as the IP address and MAC address. If the IP address is not displayed, it is typically because the LLDP information reported by the…
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Why does the switch status show 'Not up to date, require upgrade to the latest firmware'?
Q: Why does the switch status show 'Not up to date, require upgrade to the latest firmware'? A: This message appears because of a Nebula platform upgrade that was implemented. The platform now uses a newer NETCONF version to enable additional features when communicating with devices. If a switch is using older firmware,…
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How to move a site to a different organization in Nebula?
Q: How to move a site to a different organization in Nebula? A: If you want to move a site along with its settings and devices to a different organization in Zyxel's Nebula, follow these steps: Ensure that the source and destination organizations share the same owner. Navigate to MSP > MSP cross-org manage in the Nebula…
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How to upgrade Nebula org from plus to Pro
Q: How to upgrade Nebula org from plus to Pro A: To upgrade org from a Plus to a Pro follow these steps: Please confirm that all your devices currently have a professional license. Go to Help in the top right corner > scroll down to Support request to Open a support ticket to request a Pro license upgrade. Wait for the…
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After misconfiguring the uplink port of the switch, the switch did not recover as expected
Question: After intentionally misconfiguring the uplink port of the Zyxel Nebula switch to disconnect it from the NCC in order to test the auto-recovery function, the switch did not recover as expected. Answer: Please ensure the switch has a stable connection to the NCC for at least 5 minutes so that the automatic recovery…
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[Nebula] How to turn on Zyxel Support Access? (Video version)
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NCC – Base Remote SSH & Remote Configuration
Overview Starting from Nebula 19.20, the Remote SSH and Remote Configuration features are now available to all organizations using the Nebula Base Pack— no Pro Pack license is required. Previously, these features were only accessible after upgrading an organization to the Nebula Pro Pack, but with this update, every newly…
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NCC – Reprovision Live Tool
Overview The Reprovision Live Tool is a newly introduced feature in Nebula 19.20, designed to help administrators quickly reapply configurations from the cloud (NCC)to their local managed devices. It is particularly useful when a device’s local configuration becomes out of sync with the latest cloud configuration. In…
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NCC – MSP Portal: Device Tab
Overview In Nebula19.20, Zyxel introduced a new enhancement under the MSP (Managed Service Provider) Portal called the Device Tab. This feature gives MSP administrators a centralized view of all devices managed across multiple organizations, along with new bulk management tools to simplify remote operations. The Device Tab…
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NCC – MSP Level Backup & Restore
Overview Starting with Nebula 19.20, the MSP-level Backup & Restore feature has been significantly enhanced.Managed Service Providers (MSPs) can now perform backup and restore operations across four device categories: Sites Switches Firewalls Mobile Routers Previously, MSP-level backup only supported firewalls. This update…