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NCC - PRO/PLUS Pack Activation Banner
As part of the enhancements in Nebula 19.00, Zyxel Networks has improved how organizations activate the Pro or Plus packs. In the past, the activation process could cause confusion, but the new workflow aims to make licensing upgrades clearer and more user-friendly. Here's everything you need to know. Previous Process:…
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NCC - Auto Provision NTP Server Settings
As part of the continuous improvements in Nebula 19.00, Zyxel Networks has introduced an enhanced mechanism for auto-provisioning NTP server settings. This upgrade brings better reliability, smarter load balancing, and improved time synchronization handling across Nebula-managed devices. Here’s everything you need to know…
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NCC MSP - Site Replicate and Site Move
In our latest release, Zyxel Networks has introduced major enhancements to the Managed Service Provider (MSP) functionality in Nebula Control Center (NCC). Previously known as "Cross-Org Site Clone," the feature has now been refined and split into two distinct options: Site Replicate and Site Move with Devices. Here's an…
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Display of the Admin field in the organization-wide change log
The name of the Admin field in Organization-wide > Change Log is the same as the account name used in Manage account in the upper right corner. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO , or create a ticket directly to reach us.
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Enhancing Security with Two-Factor Authentication (2FA) Enforcement in Nebula
Security is a top priority for any organization managing network infrastructure. To bolster protection against unauthorized access, Nebula Control Center (NCC) offers a feature called Organization Access with Two-Factor Authentication (2FA) Enforcement. This feature ensures that every administrator accessing a Nebula…
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Can I check the number of wired clients by Nebula Mobile APP?
Yes, you can monitor the number of wired clients directly from the Dashboard screen within the Nebula Mobile App.
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Zyxel Nebula OpenAPI
In September 2021, alongside the release of P12, Nebula introduced the
initial version of Nebula OpenAPI, which serves as an interface for software to
directly interact with the Nebula cloud platform and Nebula-managed devices.
These APIs empower Nebula users to programmatically manage Nebula networks at
scale through…
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Start your adventure on Nebula - Nebula CC/License part
Hi All, The following is the quick link for FAQ that the user may encounter when meeting Nebula at first time. [Nebula CC] * How to register a Nebula CC account? * How to create organization and site on Nebula Control Center? * How to modify the organization/site name on Nebula Control Center (NCC) directly? * How to…
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How to block application on security router?
To block the application on SCR 50AXE and USG LITE 60AX. Navigate to Configure > Security Router > Traffic management Selected the Application and Click save. After complete the settings, the application can be blocked by Security Router.
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When is the firmware update review conducted for Nebula devices?
The firmware status for Nebula devices is reviewed annually. Zyxel conducts this review every year. If you are planning to update the device's firmware yearly, it is recommended to align your updates with this review period to ensure you're utilizing the most stable and reviewed firmware version. If you have further…
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What is the maximum number of floor plans that can be imported into the MAP Floor Plan page?
Question: Is there a limit to how many floor plans can be imported into the MAP Floor Plan page? Answer: There is currently no limitation on the number of floor plans that can be imported into the MAP Floor Plan page. You can split larger plans into smaller sections and upload them separately without restrictions. If you…
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XS3800-28 unable to go online on Nebula when using DHCP range 192.168.0.X
Q: XS3800-28 unable to go online on Nebula when using DHCP range 192.168.0.X A: By default, the XS3800-28 reserves the IP address 192.168.0.1 for its MGMT (out-of-band management) interface. If the local DHCP server is configured to assign IP addresses within the same 192.168.0.X subnet, a conflict occurs between the…
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How to enable sFlow on Zyxel cloud mode switch?
If you are looking to enable sFlow on Zyxel cloud mode switches, it is important to confirm that your specific model supports this feature. Currently, the Zyxel XS3800-28 switch supports sFlow. Please note that the Nebula Control Center does not support configuring sFlow directly, but you can manually enable it using the…
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Why can't I see the FWA510 clients on the Nebula client list?
This is the current behavior. Nebula displays clients connected to access points, switches, firewalls, and security routers, but not mobile routers. This is why you can't see clients on Nebula if the site only manages an FWA510 or other mobile routers. However, although Nebula Client page currently not support mobile…
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[Nebula APP IOS] Why I stock at APP store after clicking update notification from Nebula APP?
After the Nebula APP 19.00 release, IOS users may stock at the APP store after clicking the update notification from the Nebula APP. If you encounter this issue, please close the Nebula APP and search for it on the App Store to update.
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What Can You See in the Wi-Fi Alert Insight Widget?
The Wi-Fi Alert Insight widget provides detailed information on: Poor Health APs Displays statistics taken from Wireless Health Click to redirect to Wireless Health screen NOTE: Each AP with poor 2.4Ghz/5Ghz/6Ghz are counted once Poor Health Clients Displays statistics taken from Wireless Health Click to redirect to…
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How to Create the Wi-Fi Alert Insight Widget?
Overview This widget provides administrators with a comprehensive view of their site's wireless network status at a glance. What's Included in the Wi-Fi Alert Insight Widget? The widget displays statistics gathered from Wireless Health and WiFi Aid: Access Points with poor health Clients with poor health Clients with…
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Am I allowed to obtain the API key on my own?
In the past, users needed to submit a ticket to the Zyxel support team to obtain the API key. However, users can now apply for the API key directly through the Nebula portal. In My devices & services> NCC OpenAPI Key
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Where can I active the trial license of MSP?
In the recent update of the Nebula portal, users can now activate the MSP trial license on their own. In addition, please note that the MSP license is account-based, not organization-based.
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Is it possible to reboot my device remotely?
Absolutely! You can reboot your device remotely by navigating to Site-wide > Device > "the device you want to reboot" > Live tools > Reboot device. Firewall: Switch: For Access Points:
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What are the working hours of Zyxel employees?
Zyxel Headquarters (HQ) employees' working hours on weekdays are: 01:00 - 04:00 (UTC+0) 05:00 - 09:00 (UTC+0) If you encounter any issues, please refer to the following link to contact Zyxel Support: If you encounter any other issues, please help create a post here and tag @Zyxel_CSO , or create a ticket directly to reach…
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An unexpected error occurred while connecting to Nebula using the nebula app.
If you encounter an unexpected error when logging into Nebula through the Nebula app, try accessing Nebula through a web browser as an alternative. And contact Zyxel Nebula support through the following link for further assistance: If you encounter any other issues, please help create a post here and tag @Zyxel_CSO ,…
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What is the email address of nebula support?
Currently, there is no direct email address for contacting Nebula support. If you encounter issues while using the Nebula Control Center, you can obtain further assistance by referring to the support link below or by creating a post on the Zyxel Community and tagging @Zyxel_CSO for additional help. If you encounter any…
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How to send pictures to Nebula AI chatbot?
The image attachment feature in the chatbot is available only with the Nebula Pro license. Currently, this feature is supported only in the first input field when starting a conversation. If your organization has activated Nebula Pro, you will see an icon in the bottom-right corner of the chat window when initiating a…
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How to Get Notified About Anomalies via SecuReporter or Nebula
Question: Can SecuReporter notify me directly in case of anomalies? If not, how can I get notified? Answer: Yes, you can get notified about anomalies, but there are a few considerations based on your setup: * On-premise SecuReporter: You can configure SecuReporter to send alert emails directly to you. This setup can notify…
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How do I set up Auto PD Recovery on nebula?
The crash/hang on surveillance devices (ex: IP camera) can usually be recovered by just a reboot. PoE feature “Auto PD Recovery” which offers a way to restart malfunctioning PDs from Zyxel Switch (PSE) to reduce service-down time by sending a field engineer to troubleshoot the live site. Additionally, this feature ensures…
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How do I remove the automatic email at each login?
The login email will be sent for three types, Login successful notification Login failure notification Unusual GeoIP login notification To stop receiving one or more types of login email notifications, refer to the following link to disable automatic email notifications: If you encounter any other issues, please help…
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Why can not receive a password reset email for my Zyxel account after linked to Google?
If your Zyxel account is linked to Google, password reset requests are handled by Google. Zyxel does not send password reset emails in this case. To resolve this issue, follow these steps: Check Your Google Account Settings: Ensure you are receiving emails properly. Update Your Google Password: Changing your Google…