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[Nebula] How to turn on Zyxel Support Access? (Video version)
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NCC – Base Remote SSH & Remote Configuration
Overview Starting from Nebula 19.20, the Remote SSH and Remote Configuration features are now available to all organizations using the Nebula Base Pack— no Pro Pack license is required. Previously, these features were only accessible after upgrading an organization to the Nebula Pro Pack, but with this update, every newly…
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NCC – Reprovision Live Tool
Overview The Reprovision Live Tool is a newly introduced feature in Nebula 19.20, designed to help administrators quickly reapply configurations from the cloud (NCC)to their local managed devices. It is particularly useful when a device’s local configuration becomes out of sync with the latest cloud configuration. In…
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NCC – MSP Portal: Device Tab
Overview In Nebula19.20, Zyxel introduced a new enhancement under the MSP (Managed Service Provider) Portal called the Device Tab. This feature gives MSP administrators a centralized view of all devices managed across multiple organizations, along with new bulk management tools to simplify remote operations. The Device Tab…
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NCC – MSP Level Backup & Restore
Overview Starting with Nebula 19.20, the MSP-level Backup & Restore feature has been significantly enhanced.Managed Service Providers (MSPs) can now perform backup and restore operations across four device categories: Sites Switches Firewalls Mobile Routers Previously, MSP-level backup only supported firewalls. This update…
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NCC – Org level-Backup and Restore
Overview In Nebula version 19.20, the Backup and Restore feature has been redesigned and elevated into an independent menu item within the NCC interface. This update provides administrators with clearer visibility, easier control, and new automation options for backing up and restoring configuration data across sites,…
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NCC – Replicate Site-Wide Configuration
Overview The Replicate Site-Wide Configuration feature is part of Zyxel Nebula’s Configuration Management suite. It allows administrators to efficiently copy configuration templates from one site to another, greatly simplifying the setup of new sites and ensuring configuration consistency across multiple deployments. With…
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NCC – Firmware Upgrade User Experience Enhancement
Overview Zyxel Nebula Control Center (NCC)has made an enhancement on Firmware Upgrade User Experience (UIX) to make firmware management clearer and reduce confusion about upgrade statuses such as “stable” or “latest.”These updates aim to help users better understand the purpose of each firmware version and make more…
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NCC – Zyxel Account Passkeys
Overview Zyxel has introduced a new, secure, and convenient sign-in method for Zyxel accounts — Passkeys.This feature, launched in October, enhances both security and user experience by replacing traditional passwords with cryptographic keys stored on users’ devices. Passkeys allow users to log in quickly using biometric…
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NCC – Renaming the “BETA” Tag to “Preview”
Overview Zyxel’s Nebula Control Center (NCC) has updated its feature labeling system to reduce misunderstanding. The familiar “BETA” tag has been renamed to“Preview.” This change is part of Zyxel’s broader effort to make the platform’s presentation more intuitive and user-friendly. Background and Reason for Change…
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Why Nebula gray out after login? I can't click anything!
Please check if you are using an ad blocker, cookie blocker, or Brave browser with Brave Shields. If so, it might block the Nebula cookie acceptance window. Please help to: Disable the blockers or Brave Shields for Nebula CC first. If it doesn't help, please try clearing the cache.
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Understanding the Cable Diagnostics Status of Switches on Zyxel Nebula
Q1: How to use Cable Diagnostics on Nebula A1: Go to Site-wide > Devices > Switches > [Switch Name] > [Port Number], scroll down to Cable Diagnostics, and click it. Q2: Understanding the Cable Diagnostics Status of Switches on Zyxel Nebula A2: Field Status Pair Status OK: The physical connection is okay. Open: No physical…
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How to change the NCC display language?
Q: How to change the NCC display language ? A: After logging into Nebula, there is a Settings icon in the upper right corner. You can click the Settings icon and select the Language option. Currently, NCC supports eight languages If you encounter any other issues, please help create a post here and tag @Zyxel_CSO ,…
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How do I change the language for the NCC web page?
Question: How can I change the display language of the Nebula Control Center (NCC) web page? Answer: You can change the NCC web page language by clicking on Settings icon in the top-right corner of the page. Then you'll see the option for language. Click it to change the language you want.
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[Nebula 19.10] Configuration Management Enhancements — Synchronization Updates
Nebula 19.10 introduces significant enhancements to the Configuration Management in Synchronization feature, providing administrators with improved control over inter-site synchronization and expanded options for switches and SSIDs. The update adds several new synchronization capabilities, including the ability to sync…
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[Nebula 19.10] Unified Site-Wide Device Access Settings for Switches & APs
In Nebula version 19.10, we’ve streamlined how you control local management access to your switches and access points. This update consolidates multiple settings into a single, site-wide configuration, making it easier to secure your devices and manage SNMP access. Background Before 19.10, each cloud-managed Zyxel products…
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[Nebula 19.10] Topology View Enhancements
With the release of Nebula version 19.10, we’ve made several improvements to the Site-Wide Topology feature. These updates focus on improving visibility, usability, and consistency so that network administrators can more quickly identify devices, understand connections, and troubleshoot issues. Updated Device Icons…
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[Nebula 19.10] Introducing the Pay-As-You-Go (PAYG) Subscription Model
With the release of Nebula version 19.10, Zyxel introduces a Pay-As-You-Go (PAYG) subscription model for selected services. This flexible, monthly billing option is designed for our Circle Partners and provides an alternative to traditional fixed-term licenses. How PAYG Works Traditionally, Zyxel services require…
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[Nebula 19.10] Microsoft Entra ID Integration Now Available on Zyxel Nebula
We’re excited to introduce the Microsoft Entra ID (formerly Azure Active Directory) integration for Zyxel’s Nebula Control Center (NCC). This feature enhances secure user access and simplifies identity management across your organization. Below, we walk you through everything IT technicians need to know to successfully…
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How to block application on security router?
To block the application on SCR 50AXE and USG LITE 60AX. Navigate to Configure > Security Router > Traffic management Selected the Application and Click save. After complete the settings, the application can be blocked by Security Router.