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How can I monitor the usage of different Wi-Fi bands on my Nebula AP?
You can monitor the usage of different Wi-Fi bands (2.4GHz, 5GHz, and 6GHz) through: Navigate to Dashboard > Wireless clients by Band to get an overview of the distribution of clients across the different bands. For detailed information, go to Clients > Client list > select Access point clients > Band This helps you manage…
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Will the Security gateway be offline after changing organization?
The Security gateway will disconnect for a few minutes since it needs to erase the current configuration. However, you must manually assign your Security gateway to a site. In addition, if the management interface settings of your Security gateway have been changed, such as the WAN interface using Static IP address or…
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Will the access point lose connection with Nebula after changing organization?
The access point will disconnect shortly (about 10 seconds) since it needs to erase the current configuration. However, you must manually assign your access point to a site. In addition, if the management interface settings of your access point have been changed, such as management VLAN is not default VLAN 1, no DHCP…
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Will Nebula topology record my last position and scale?
No, Nebula topology will not record the last position and scale. Once you access other pages and go back to Nebula topology, it will display in the default position and scale.
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Understanding Usage and % Usage in Nebula APs
The "Usage" and "% Usage" columns in Devices > Access points provide crucial information about the data consumption and the relative usage of your access points. Here is what each term means: Usage: This column shows the amount of data consumed by the clients connected to the Nebula APs. % Usage: This column shows the…
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What file type does topology 2.0 support to download?
At present, Topology 2.0 exclusively facilitates downloading PDF files and does not support other file formats such as PNG and JPG.
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How can configure an installer account?
Reminder: Only the ORG owner or someone with delegated privilege could assist for creating an installer account. Please follow the steps below: 1. Go to Organization-wide > Administrators, and click the "+Add" button in the right corner. 2. Complete all the required fields as indicated in the image below, then click on the…
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Why has my license been downgraded to the Base pack even though it has not yet expired?
If you encounter the banner display as shown in the figure below, despite having assigned PRO/PLUS licenses to all devices. Please remain calm and verify if your trial pack is activated, as shown in the figure below. If it is activated, you have the option to deactivate it or wait for the trial period to expire. If you…
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Unexpected error event!
If encountering an "Unexpected error" event on Nebula, please take one of the following actions for support: Directly create a ticket to contact us, FAQ. (Exclusive to PRO pack users) Create a new post here for assistance and tag @Zyxel_CSO.
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How do I filter online/offline clients on the Site-wide Topology page?
To view only offline clients, simply click on the Display options, then select Offline clients, and finally click Apply, as shown in the figure below: Results: You will observe that solely offline clients will be displayed. Tips: Clockwise, to exclusively view online clients, choose "Online client" and then click "Apply"…
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How can I view the full description of each icon on the menu bar in Nebula ?
To collapse the menu bar for each description, simply click on the "Collapse menu" option as shown in the figure below:
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How can I ensure that my Zyxel device connects to the Nebula control center online?
To ensure stable connectivity between your Zyxel device and Nebula, you need to verify the following criteria: The device(s) do get a usable IP address. The device(s) can reach TCP port 4335/6667. The device(s) can synchronize Network Time Protocol(NTP) via UDP port 123. The device(s) DNS can resolve d.nebula.zyxel.com.…
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Site-wide Topology V17.30 Enhancement
Enhanced User Experience The user experience has been a focal point of this update. One of the most notable enhancements is the introduction of a new filter option that allows users to distinguish between online and offline clients. This feature ensures that administrators can quickly identify the status of each client,…
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Menu Tree Navigation
Introducing the Expandable Menu One of the most eagerly awaited improvements comes in response to changes made back in version 17.10, where the UI was updated to a more icon-centric design. While this streamlined look aimed to modernize the interface, it became apparent that users found it challenging to navigate without…
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[What's New] Find out what's new in Nebula 17.10 & 17.20 Releases!
What’s new in Nebula 17.10 & 17.20? Welcome to the Nebula Release Update! In this video, we'll shine a spotlight on the most impactful new features, unveil essential metrics that enhance performance tracking, explore expanded configuration support, and reveal the exciting array of products newly integrated into the Nebula…
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Can I select an AP to serve as the Root AP for the specific Repeater AP?
Yes, you can select a specific AP to be the Root AP by using the "Manual Uplink AP" option. This feature allows you to choose the desired Root AP for your Repeater AP, giving you more control over your network's mesh topology.
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How can I prevent an AP from being connected to by other APs in a mesh network?
To prevent other APs from connecting to a specific AP in a mesh network, you can use the "Downlink" option in Smart Mesh settings. By disabling this option, you restrict other APs from establishing a connection to the specific AP.
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How to Specify the Root AP for a Repeater in Mesh Networks
1. Scenario/Topology/Usage When setting up a mesh network with multiple Zyxel devices, you may encounter situations where you need to configure specific devices to act as the sole Root or Repeater within the network. Understanding the roles of Root and Repeater APs, and the function of features like "Downlink" and "Manual…
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How to Provide User Wi-Fi Access via a QR Code for Wireless Network Access?
In modern business settings, it's increasingly common to provide wireless access for visitors, clients. Instead of handing out lengthy passwords, an efficient approach is to utilize QR codes. Scanning this code gives users instant access to the wireless network, simplifying the connection process. Nebula provides Wi-Fi…
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How can I differentiate between connection types on Nebula Topology?
To distinguish between connection types on Nebula Topology, click on the Info icon on the same page where you're viewing the topology. This will provide definitions and color codings for different connection types, like Mesh or WiFi.