Why has my license been downgraded to the Base pack even though it has not yet expired?

Zyxel_JonasTan
Zyxel_JonasTan Posts: 94  Zyxel Employee
First Anniversary 10 Comments Friend Collector First Answer

If you encounter the banner display as shown in the figure below, despite having assigned PRO/PLUS licenses to all devices.


Please remain calm and verify if your trial pack is activated, as shown in the figure below. If it is activated, you have the option to deactivate it or wait for the trial period to expire.


If you encounter any other issues, please create a post here and tag @Zyxel_CSO, or simply create a ticket directly.

Jonas