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An Easy Guide to Checking All Your Licenses Services
How to check all of your license subscriptions? Overview of All Your License Subscriptions Log in to the Nebula portal and navigate to the "License & Inventory" page. Then, click on the "Licenses" tab to review information about Nebula or security licenses associated with your equipment inventory. Note: If you manage…
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USG FLEX H Series - License Transfer Enhancement in Nebula Control Center
The latest release in Nebula Control Center (NCC) introduces an enhanced license transfer feature for the USG FLEX H Series, offering greater flexibility and control for administrators managing subscriptions across multiple devices. This enhancement allows licenses to be transferred within device tiers, between different…
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Entry Defense Pack for the USG FLEX H Series
The latest firmware release introduces the Entry Defense Pack, an additional subscription option for customers using Zyxel security appliances. This pack provides essential security features at a more affordable level compared to the full Gold Security Pack. The Entry Defense Pack offers essential protection capabilities,…
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New Security Appliance License: Elite Pack
New Security Appliance License: Elite Pack Zyxel Networks is introducing changes to our security appliance licenses to better align with our evolving product offerings. The USG FLEX and ATP series will now come with the Gold Security Pack, and our security routers will feature the new Elite Pack license. Here’s everything…
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License Status Wording Unification
License Status Wording Unification In Nebula 18.0, we are introducing a significant enhancement aimed at unifying the terminology used to describe license status across all our platforms. This unification will streamline the user experience, reducing confusion and ensuring consistency when managing licenses. Here's what…
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Why is the Purchase License button grayed out with my account?
You want to buy a license on the Nebula portal, but the Purchase License button is grayed out, you may be wondering what’s happening. The answer is only the owner and organization-full accounts with Delegate Owner authority can buy licenses. Your account may not have the necessary permissions. Here are two solutions: Ask…
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How do I activate the Nebula Plus/Pro Pack license?
To activate the 💎 Nebula Plus/Pro Pack license, first ensure that each Nebula device within your organization is equipped with a Pro license. Once this requirement is met, you will see an "Upgrade Now" button on the License & Inventory > Overview page. Simply click this button to upgrade your organization. If the "Upgrade…
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Unlocking Enhanced Network Capabilities with the Access L3 License for Zyxel Switches
Unlocking Enhanced Network Capabilities with the Access L3 License for Zyxel Switches In the evolving landscape of network management and optimization, Zyxel Networks continues to push the boundaries of what's possible with its cutting-edge solutions. A prime example of this innovation is the introduction of the Access L3…
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[Nebula] How can I activate an MSP Trial?
If you're interested in exploring the features and benefits of our MSP (Managed Service Provider) solutions, activating a trial is straightforward. Follow these steps to request and start your MSP trial: Navigate to Organization-wide > License & Inventory > Trial. This section allows you to view the availability of MSP…
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[Nebula] Understanding about Trial service pack.
To give our customers a chance to survey NCC’s advanced features, all newly created organizations have once access to a free 30-day trial of each unique licensed services. Activating the trial service provides full access to the corresponding licensed service. This includes the 6 organization and device license-type…
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[Nebula] What happens to settings when service expires?
When license or its corresponding service expires, NCC disables these advanced features differently. Event logs related to licensed features are hidden, e.g.: Wireless Health. License-related settings are disabled, while settings are kept, e.g.: Programmable SSID License-related setting revert back to global/ default…
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[Nebula] Understanding service expiration causes
With your services successfully active, there are two common conditions that will cause your services to stop running. Expiration of device licenses: If your device’s licenses expired naturally. This is expected as each license that are purchased comes with a time duration. Integration of unlicensed devices: If you add new…
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Thumb-up for transferring licenses
Flexibility in license management: Administrators have the ability to reassign or redistribute their licenses through the license transfer feature. License transferability: Licenses that have already been allocated to devices can be reassigned to another device within the same organization or across different…
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[Nebula] What happen after license purchase?
When you purchase licenses through the Nebula portal, the following steps will be initiated once payment is confirmed: The ordered licenses are directly added to the Inventory of your Nebula organization. The ordered licenses are automatically assigned to each device as indicated by the Order Items window. The selected…
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Why has my license been downgraded to the Base pack even though it has not yet expired?
If you encounter the banner display as shown in the figure below, despite having assigned PRO/PLUS licenses to all devices. Please remain calm and verify if your trial pack is activated, as shown in the figure below. If it is activated, you have the option to deactivate it or wait for the trial period to expire. If you…
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Why is Nebula not recognizing my license?
If you encounter an event similar to the figure below while attempting to add a Nebula license, it indicates that the license has already been utilized. You can verify the license status here: If you experience different symptoms, please don't hesitate to create a ticket on Nebula (for PRO pack users) or post a discussion…
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How to check which device my licenses bound to?
Users are experiencing difficulty in finding their Nebula license keys in the NCC. They have licenses registered but are unsure of how to view them. This issue is particularly evident in cases where multiple licenses are involved. To resolve this issue, follow these steps: Navigate to the "Organization-wide" section in the…
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Resolving inactive Nebula Pro license for NR7101
If the Nebula Pro License is inactive because it's added to a Base status organization, activate it for your NR7101 using these methods: Method 1: Transfer your NR7101 to a new organization that either exclusively contains Nebula NR7101 or includes devices all equipped with Nebula Pro licenses. Method 2: Obtain Nebula Pro…
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Why is the Nebula Pro license for my Nebula NR7101 inactive?
It appears that your NR7101's Nebula Pro License has been added to an organization currently in Base status. Its inactive status aligns with the policy. According to this policy, the Nebula Pro License remains inactive when you add the Nebula Pro license to a Base Org.
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What should I do if my Nebula NR7101’s Nebula Pro license can’t active?
Scenario I have a base organization with 2 NWA50AX PRO. I add a new bundle Nebula NR7101 with the Nebula Pro License, however the Nebula Pro License is in inactive status. Why and how I can active the Nebula Pro license.? Root cause Its inactive status aligns with the policy. According to this policy, the Nebula Pro…
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What is organization license grace period?
If a Professional or Plus license expires while assigned to a Nebula Device or you add an unlicensed Nebula Device to the organization, you have a 15-day grace period during which the organization’s license remains active. During the grace period, you must perform one of the following actions: •Assign a valid Plus or…