Why is the Purchase License button grayed out with my account?

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Zyxel_Judy
Zyxel_Judy Posts: 990  Zyxel Employee
First Anniversary 10 Comments Friend Collector First Answer
edited May 16 in NCC License

You want to buy a license on the Nebula portal, but the Purchase License button is grayed out, you may be wondering what’s happening.

The answer is only the owner and organization-full accounts with Delegate Owner authority can buy licenses. Your account may not have the necessary permissions.

Here are two solutions:

  • Ask the current owner to transfer ownership rights to you.
  • Ask the current owner to assign your account as an organization-full account with Delegate Owner authority.

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