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Activation of Pro Trial License and Organization Status Display
After activating the Pro Trial License, the organization type will still display as “Base,” as shown in the image below. However, the organization will have access to Pro features, such as: Site-wide > Topology Organization-wide > Organization-wide manage > Configuration management > Backup & restore For a complete list of…
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Moved: How to renew the NSS license?
This discussion has been moved.
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What can I do if I did not receive the license after order completed?
Please get in touch with the Zyxel Support Team and share the infomation with us: Your account You order ID (at upper-left of your invoice) Payment method The MAC/SN for this device
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Can I move SecuExtender license to new device?
Once the SecuExtender license is registered on your end device, it can't move by your own. Please get in touch with the Zyxel Support Team to raise the request for the SecuExtender License reset and share your license key with us. There's a reminder that the EOL perpetual license is unavailable for reset. For more…
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How to Transfer a License Between sites?
Question: How can I transfer a license from one Zyxel switch to another? Answer: To transfer a license from one Zyxel switch to another, follow these steps: * Navigate to the License & Inventory tab page of the devices. * Select the specific device from which you want to transfer the license. * Click on the 'Action' button…
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I have a license key - where can I add it?
You can add your license key in the Organization-wide > License & Inventory section of the Nebula Control Center. Navigate to Organization-wide > License & Inventory > Licenses. Click Add to add the license. Enter your license key. Then, you can assign your license key to nebula devices by following these steps: Navigate…
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How to activate PLUS pack?
To activate the PLUS Pack for your organization, All Nebula devices in your organization must have either a PLUS license or a license of a higher tier (e.g., Pro). For details on the supported features for each license type(Organization Activation Type), please refer to the following link: Once the condition is fulfilled,…
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How do I confirm which Pack my organization is currently running?
You can view the licenses your organization is running on in Organization-wide > Licenses & Inventory: If you have many organizations, you can also see the licenses that the organization is running on when you select an organization in the title bar drop-down. Base: blank Plus: Show PLUS Pro: Show PRO If you encounter any…
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How many licenses we can import to the NCC at once?
The current maximum import limit is 100 entries. If the entries exceed 100, please import them individually.
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Can the Nebula trial version be disabled?
To deactivate your Nebula trial license, go to Nebula Control Center, then navigate to Org-wide > License & Inventory > Trial. From there, select “Deactivate” next to the specific trial license you'd like to deactivate. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO , or create a…
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How can I purchase SecuExtender license in NCC?
The Nebula Control Center (NCC) did not provide the SecuExtender license. If you have requirement for the SecuExtender license, you can check on Zyxel Marketplace. Here's the forum post that show you how to purchase SecuExtender license through Zyxel Marketplace.
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My Org is in Plus status now, how can I activate the Pro Pack license?
To activate your Nebula Pro Pack, follow these steps: Provide the MAC and Serial Number (SN) of your device to the Zyxel Support Team. Share the name of your Organization (Org) and enable support access for Zyxel engineers. You can learn how to enable support access here. Zyxel Support will review your Org and notify you…
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Why is the purchase license option disabled on my account despite having the full organization role?
According to the specifications, accounts with organization-full roles do not have the right to purchase licenses. Only the owner and organization-full accounts with Delegate Owner authority can buy licenses. Your account may not have the necessary permissions. Here are two solutions: Ask the current owner to transfer…
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Why Can't I Use My Security Licenses in Nebula?
Question: I purchased Content Filter & Email Security licenses and activated them via MyZyxel, but these licenses are not visible in Nebula. Can these licenses not be used in Nebula? Answer: The Nebula Control Center (NCC) only supports package licenses like UTM Security or Gold Security Pack(GSP), but not single security…
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Can I use System Alert Email with BASE Pack (free)?
From Nebula 18.10 onwards, sending alert notifications via email is now included in the BASE (free) feature set. Consequently, the email option no longer displays the diamond icon. However, this doesn't mean all email alerts are available to BASE organizations. Some alerts are specifically tied to PRO or PLUS pack…
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Can I use Google/Apple account to login to Nebula?
Currently, Zyxel offers a new sign-in method to log in to Nebula Control Center (NCC), which are Google login and Apple login after the Zyxel Account 3.0 launches. For more information regarding Zyxel Account 3.0, click here. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a…
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How to register Nebula devices on Nebula Control Center?
Please check the guidance in the link below to register Nebula devices. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.
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Need assistances to understand current licensing and upcoming renewals for my organization
You can contact us through the Marketplace Support in the lower right of the Marketplace for more information! If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.
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What is the price of the Nebula subscription?
You can contact us through the Marketplace Support in the lower right of the Marketplace for more information! In addition, check the license price via the Purchase license button via Organization-wide > Licenses & Inventory of NCC. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO,…
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Will there be any charges if I activate the bundle license?
No, you won't incur any charges if you just activate the bundle license.