Why is the purchase license option disabled on my account despite having the full organization role?

Zyxel_Judy
Zyxel_Judy Posts: 1,327  Zyxel Employee
Zyxel Certified Network Engineer Level 2 - Nebula Second Anniversary Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula

According to the specifications, accounts with organization-full roles do not have the right to purchase licenses. Only the owner and organization-full accounts with Delegate Owner authority can buy licenses. Your account may not have the necessary permissions.

Here are two solutions:

  • Ask the current owner to transfer ownership rights to you.
  • Ask the current owner to assign your account as an organization-full account with Delegate Owner authority.

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