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Why is the save button not appearing in iPadOS for SecuReporter?
Question: There is no option to turn off SecuReporter Weekly/Monthly/Daily Report on my iPad. I can swipe off the report, but no save button appears. Answer: Currently, SecuReporter is designed for a horizontal desktop view and is not optimized for vertical mobile screens. This is why the save button might not appear when…
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Why does the NCC take a long time to search the logs?
Question: I'm trying to search logs from June 1st to June 30th, but the page isn't loading. I can only see the logs from the last 24 hours. Why is this happening? Answer: The issue you're experiencing is due to the large size of the event logs. To resolve this, try to shorten the event log search range. Instead of…
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Why I can not change the protection policy on SecuReporter for my device?
Scenario: Normally, I can change the protection policy But why I cannot change the protection policy for my USGFLEX H series firewall? Answer: USGFLEX H series firewall is in Nebula monitoring mode. Both Nebula cloud mode firewall and Nebula monitoring mode firewall use non-anonymous as protection policy by default, and…
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Which model can I transfer the SecuReporter data to another model?
Scenario: I want to purchase a new firewall to replace my older firewall, which model can I get so that I can transfer the SecuReporter data to? Answer: 1.Same model, but not same series. For example, ATP100 can transfer to ATP100, but not ATP200 2.USG40(W) can be transfered to USGFLEX100(W), but reverse doesn't.…
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Can I transfer SecuReporter data/statisitcs/analytics from USG40 to USGFLEX100?
Scenario: I want to replace USG40 with USGFLEX 100, can I transfer the existing SecuReporter data, statistics, analytics, logs to the new USGFLEX 100? Answer: Yes, the data on USG40 can be transferred to USGFLEX 100.
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How to transfer SecuReporter data/statistics to another device?
Scenario: I want to replace my firewall, How can I transfer the data/statistics of SecuReporter to the new firewall? Answer: Go to Organization & Device Select the device you want to transfer from Select My account: Transfer the data to the device in your account, or you can transfer to another user's device Select the new…
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[ATP/FLEX] How to get SecuReporter daily report?
Question: How to get SecuReporter daily report? Answer: On Nebula, go to Monitor > Firewall > SecuReporter. On SecuReporter, go to History > Report. In Report Settings, click "Setting" of Daily Report. In Daily Report Settings, open "Email" and select "Yes" to receive daily report.
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What can I do when SecuReporter upload fail?
Question Some users may encounter a problem that SecuReporter cannot show the statistics data and logs, meanwhile the device event log shows [SecuReporter] Upload fail [SecuReporter] Upload fail when https post. Server response:400/40003/The request is expired Answer It could be caused by the date/time not corresponding to…
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What is the maximum size of a USB storage that can be connected to USG FLEX H device?
Question: What is the maximum size of a USB storage that can be connected to USG FLEX H device? Answer: There is no limitation of the maximum size of the USB storage. The USB storage must allow writing (it cannot be read-only) and use the FAT16, FAT32, EXT2, or EXT3 file system. The USB port can provide max. 900mA output…
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How to check client's traffic logs by Application on SecuReporter?
Question: The administrator would like to check which IP address uses YouTube or Facebook the most. How to check client's traffic logs by Application on SecuReporter? Answer: On SecuReporter, go to Analysis > Traffic. In Traffic Detail, click "by Application". Select the application name. Note: To check the details usage…
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Why does SecuReporter not show any source MAC address in Traffic?
Check if device insight is enabled on the device. Once Device Insight is enabled, gateway starts to collect client device’s information, and query the fingerprint database to deeply identify. On the device, go to CONFIGURATION > Object > Device Insight to check if "Enable" is checked and a profile is configured.
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How to send device logs to SecuReporter
SecuReporter is a security analytics portal that collects and analyzes
logs from SecuReporter-licensed Zyxel Devices in order to identify anomalies,
alert on potential internal / external threats, and report on network usage. The
article explains what you need to configure on ATP/USG FLEX to make devices send
logs to…
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[Nebula] How to turn on Zyxel Support Access?
If you have a Nebula product problem and you want Zyxel support check your setting if it is correct, you can turn on "Invite Zyxel support as administrator" function. When you enable the function, Zyxel support can look at the setting and event log on your Nebula organization. 1. click the "Help" button with question mark…
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How to set up Gmail for gateway mail notification?
Notification emails are used to
notify network administrators about events on the Zyxel device, allowing a
quick response to any issues. This example illustrates how to
configure Gmail for gateway mail notification. Configurations Create an Application Password in Gmail To generate application password in Gmail, we need to…
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How to use iCloud email to send Email Daily Report?
How to use iCloud email
to send Email Daily Report? This example illustrates how to use iCloud email to send Email Daily
Report from Zyxel Firewall. Before Begin Please make sure the firewall works normally and the user has an iCloud
email account. Set up iCloud First, login to Apple iCloud ID manage page and add an…
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How do I check unauthorized users trying to access my device? Can I check the login history?
You
can find it from the device log directly from MONITOR > Log > View Log. In
“View Log”, choose the “User” category. When
users successfully login to the device, the device will show logged in user
information (and so do login failed users).
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How to setup SecuReporter on USG and server side?
SecuReporter is a server can analyze all of traffic that pass through by USG. You can follow these steps to setup all of it. On USG side: * Enable SecuReporter license. (30 days for free tail) * Enable SecuReporter service. * Enable "Collect Statistics" in all of UTM functions. (Monitor > UTM Statistics) On SecuReporter…
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The procedure to configure the email log?
Step-by-Step: Step 1: Go to Configuration > Log & Report > E-mail Daily Report > Select the Enable Email Daily Report checkbox > Enter the necessary info of Email Settings/Schedule/Report Item > Click on Apply Log Settings Step-by-Step: Step 1: Go to Configuration > Log & Report > Log Settings > Select System Log >…
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Why can't the daily report be sent when I configure Gmail as the mail server in Email Daily Report?
Configurations on the USG Configurations on Gmail account Turn on "Allow less secure apps" on the Gmail account.