What can I do when SecuReporter upload fail?

Zyxel_James
Zyxel_James Posts: 663  Zyxel Employee
Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers

Question

Some users may encounter a problem that SecuReporter cannot show the statistics data and logs, meanwhile the device event log shows


[SecuReporter] Upload fail
[SecuReporter] Upload fail when https post. Server response:
400/40003/The request is expired

Answer

It could be caused by the date/time not corresponding to SecuReporter server.
Please adjust the time setting to Auto

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