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[Release Note] Nebula Control Center - 19.10 software Release!
Zyxel Nebula Control Center Release Note Common NCC (Organization,Site-wide,etc.): * The MSP Admins & teams feature sets have been redesigned. The new roles not only have clear definitions and a hierarchical structure but also facilitate operational automation such as ownership transfer of customer organizations. This…
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Nebula CC Upgrade Notification - 2025-07-28 00:20 ~ 2025-07-28 01:00
Dear Nebula Users, The system will temporarily unavailable due to the upgrading. Reason: Nebula Control Center will be upgrading to release 19.10. Started from: 2025-07-28 00:20 (UTC+0) Completed: 2025-07-28 01:00 (UTC+0) Affected scope & Risk: All users will be force logout from Nebula Control Center and inaccessible…
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Now Available: Single Sign-On with Microsoft Entra ID for Zyxel Account
Simplify Your Access, Enhance Your Security We're excited to announce a powerful new feature for Zyxel Account users! Now you can streamline your login experience with Microsoft Entra ID integration, enabling Single Sign-On (SSO) across all Zyxel platforms. This seamless authentication method eliminates the need for…
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An Easy Guide to Checking All Your Licenses Services
How to check all of your license subscriptions? Overview of All Your License Subscriptions Log in to the Nebula portal and navigate to the "License & Inventory" page. Then, click on the "Licenses" tab to review information about Nebula or security licenses associated with your equipment inventory. Note: If you manage…
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Nebula Orchestrator Access Change Notification
This discussion has been moved.
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Welcome to Zyxel Account 3.0: New Features Await
Dear Zyxel Users, We are delighted to announce the Zyxel Account 3.0 has been launched. While the process remains familiar, you'll notice some refreshing changes aimed at enhancing your experience. What Stays the Same Your sign-in process is as straightforward as ever. You'll continue to use your existing email address and…
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Nebula switch stable firmware version update
Zyxel regularly maintain a stable firmware version in Nebula to enhance network stability and optimize user experience. Organizations will automatically receive a new stable firmware upgrade notification if their switch firmware is at a below "stable" version. Please coordinate upgrade schedules to minimize service…
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[Release Note] Nebula Control Center - 19.00 software Release!
Zyxel Nebula Control Center Release Note Common NCC (Organization,Site-wide,etc.): * Enhance the UI/UX for MSP Cross-Org synchronization to make it clearer and easier to use. (Nebula MSP Pack license is required) * Improve banner UI/UX to let eligible org enable NCC Pro easily. Wireless LAN (WLAN): * Added WiFi Alert…
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Nebula CC Upgrade Notification - 2025-04-14 00:20 ~ 2025-04-14 01:21
Dear Nebula Users, The system will temporarily unavailable due to the upgrading. Reason: Nebula Control Center will be upgrading to release 19.00. Started from: 2025-04-14 00:20 (UTC+0) Completed: 2025-04-14 01:00 (UTC+0) 2025-04-14 01:30 (UTC+0) 2025-04-14 01:21 (UTC+0) Affected scope & Risk: All users will be force…
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[Release Note] Nebula Control Center - 18.30 software Release!
Zyxel Nebula Control Center Release Note Common NCC (Organization,Site-wide,etc.): * Supports 2FA enforcement at the Org level. Note: Zyxel accounts utilizing Google or Apple authentication are incompatible with 2FA enforcement at the Org level. * Added Application chart in the client detail page when a Firewall with…
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Nebula CC Upgrade Notification - 2025-01-13 00:00 ~ 2025-01-13 01:00
Dear Nebula Users, The system will temporarily unavailable due to the upgrading. Reason: Nebula Control Center will be upgrading to release 18.30. Started from: 2025-01-13 00:00 (UTC+0) Completed: 2025-01-13 01:00 (UTC+0) Affected scope & Risk: All users will be force logout from Nebula Control Center and inaccessible…
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[Release Note] Nebula Control Center - 18.20 software Release!
Zyxel Nebula Control Center Release Note Common NCC (Organization,Site-wide,etc.): * MSP admin can setup site-level privileges. (Nebula MSP Pack license is required) * Org and MSP admin can setup account's expiration date. (Nebula MSP Pack license is required for MSP admin) * Org admin creation UI is improved. * Added NCC…
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Nebula CC Upgrade Notification - 2024-10-21 00:30 ~ 2024-10-21 01:00
Dear Nebula Users, The system will temporarily unavailable due to the upgrading. Reason: Nebula Control Center will be upgrading to release 18.20. Started from: 2024-10-21 00:30 (UTC+0) Completed: 2024-10-21 01:00 (UTC+0) Affected scope & Risk: All users will be force logout from Nebula Control Center and inaccessible…
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[Release Note] Nebula Control Center - 18.10 software Release!
Zyxel Nebula Control Center Release Note Common NCC (Organization, Site-wide …etc.) enhancements: Create site now supports option to create multiple sites at once. Device offline/online In-App push alert now supports alert aggregation. Note: This feature will be available and effective with Nebula Mobile version 18.10,…
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Nebula CC Upgrade Notification - 2024-07-15 00:30 ~ 2024-07-15 01:00
Dear Nebula Users, The system will temporarily unavailable due to the upgrading. Reason: Nebula Control Center will be upgrading to release 18.10. Started from: 2024-07-15 00:30 (UTC+0) Completed: 2024-07-15 01:00 (UTC+0) Affected scope & Risk: All users will be force logout from Nebula Control Center and inaccessible…
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Enhancements and fixes in Nebula Mobile APP 18.02
Dear Nebula Users, With the release of Nebula Mobile app version 18.01, we've enhanced the functionality for users utilizing Email 2FA. You could enjoy the convenience of logging in directly via an email link! However, for the iOS APP, we identified of a few issues and have been continuously working to improve your…
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Resolve the issue as "Continue with Apple" Sign-In Failure
When you encounter this screen, it indicates a failure in using the Continue with Apple feature. This issue arises because you opted to hide your email address during the sign-in process. A Zyxel Account requires your email address to send system notifications and verify your information when you report issues. To complete…
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[Release Note] Nebula Control Center - 18.00 software Release!
Zyxel Nebula Control Center Release Note Common NCC (Organization, Site-wide, etc.): Client pages are redesigned to include comprehensive information and different view options. The notification UI has been improved to provide clearer information. Note: Maintenance announcement will be always on the top of the…
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Nebula CC Upgrade Notification - 2024-04-15 00:30 ~ 2024-04-15 01:00
Dear Nebula Users, The system will temporarily unavailable due to the upgrading. Reason: Nebula Control Center will be upgrading to release 18.00. Started from: 2024-04-15 00:30 (UTC+0) Completed: 2024-04-15 01:00 (UTC+0) Affected scope & Risk: All users will be force logout from Nebula Control Center and inaccessible…
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[Release Note] Nebula Control Center - 17.30 software Release!
Zyxel Nebula Control Center Release Note Common NCC (Organization, Site-wide, etc.): Added MSP Backup and Restore features for the security firewall & router. (Nebula MSP Pack license is required) The main menu is enhanced to be expandable/collapsible. Wireless clients widgets on the dashboard are renamed to Access Point…
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Nebula CC Upgrade Notification - 2024-01-15 00:30 ~ 2024-01-15 01:30
Dear Nebula Users, The system will temporarily unavailable due to the upgrading. Reason: Nebula Control Center will be upgrading to release 17.30. Started from: 2024-01-15 00:30 (UTC+0) Completed: 2024-01-15 01:00 (UTC+0) 2024-01-15 01:30 (UTC+0) Affected scope & Risk: All users will be force logout from Nebula Control…
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[Release Note] Nebula Control Center - 17.20 software Release!
Zyxel Nebula Control Center Release Note Common NCC (Organization,Site-wide,etc.): Introducing Intent, the Nebula AI that understands natural languages. User can ask Intent the questions about Nebula features, and it will provide links to the relevant pages of NCC. Site-wide Topology has been revamped to provide better UI…
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Nebula CC Upgrade Notification - 2023-10-23 00:30 ~ 2023-10-23 01:00
Dear Nebula Users, The system will temporarily unavailable due to the upgrading. Reason: Nebula Control Center will be upgrading to release 17.20. Started from: 2023-10-23 00:30 (UTC+0) Completed: 2023-10-23 01:00 (UTC+0) Affected scope & Risk: All users will be force logout from Nebula Control Center and inaccessible…
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[Release Note] Nebula Control Center - 17.10 software Release!
Zyxel Nebula Control Center Release Note Common NCC (Organization,Site-wide,etc.): * Default device password complexity is enhanced for better security. Wireless LAN (WLAN): * Support new AP model. The WAX300H is added to Nebula in this release. WAX300H is a NebulaFlex Pro AP that comes with 3 management modes: standalone,…
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Nebula CC Upgrade Notification - 2023-07-10 00:30 ~ 2023-07-10 02:22
Dear Nebula Users, The system will temporarily unavailable due to the upgrading. Reason: Nebula Control Center will be upgrading to release 17.10. Started from: 2023-07-10 00:30 (UTC+0) Completed: 2023-07-10 01:00 (UTC+0) 2023-07-10 02:22 (UTC+0) Affected scope & Risk: All users will be force logout from Nebula Control…
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[Release Note] Nebula Control Center - 17.00 software Release!
Zyxel Nebula Control Center Release Note Common NCC (Organization, Site-wide …etc.) enhancements: The menu has been redesigned to provide quicker access to key features in a more modern and intuitive style that better aligns with Nebula Mobile Apps, resulting in a more seamless experience for users. Dashboard added Site…
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Nebula CC Upgrade Notification - 2023-04-17 00:20 ~ 01:27 (UTC+0)
Dear Nebula Users, The system will temporarily unavailable due to the upgrading. Reason: Nebula Control Center will be upgrading to release 17.00. Started from: 2023-04-17 00:20 AM (UTC+0) Completed: 2023-04-17 01:00 AM (UTC+0) 2023-04-17 01:13 AM (UTC+0) 2023-04-17 01:27 AM (UTC+0) Affected scope & Risk: All users will be…