Security appliance backup & restore adjustment in NCC 19.20 Release

Zyxel_CSO

Dear Nebula MSP users:

NCC will receive its 19.20 update on October 20th. As part of this release, we are making changes to the [MSP – Backup & Restore] feature. Specifically:

• Create a new “Site” tab – where users can create configuration backup for each site (including configuration for all devices i.e., AP, Switch and Firewall which are fully cloud managed within the site).
• The new “Firewall” tab will only support firewall devices with file-based configuration e.g., ATP/USG FLEX in cloud monitoring mode i.e., backups for SCR50AXE/USGLITE60 and ATP/FLEX Firewalls (in cloud native mode) can be performed under the newly added “Site” tab stated earlier. At the same time, the existing backups of cloud native mode firewalls made prior to 19.20 in MSP will be removed.

To ensure your devices retain available restore points after the 19.20 release, please follow instructions below NOW:

1. Go to the Organization-wide manage > Configuration management page for each organization containing the above security appliances.
2. In the Backup & Restore section, create a Site(s) setting backup.

Affected MSP users have been separately notified via email with detailed organization and site lists. If you did not receive a notification email, you can continue using Nebula as normal without any action required.

If your organization is currently on the Base Pack, you can activate a Nebula Pro Pack Trial under Organization-wide > License & Inventory > Trial to perform the backup.

This backup will include part of the cloud settings for your existing security appliances. After the 19.20 release, you will be able to view these site backups and restore them directly from the “Site” tab under MSP > Backup & Restore.

Note: You only need to perform the backup once per organization to cover all security appliances settings within that organization.

We have also introduced multiple enhancements to the Backup & Restore feature in 19.20 release. To ensure the most complete protection and optimal recovery experience, we recommend creating a new site backup after the 19.20 release.