Firmware upgrade from Nebula 19.10 - error with XGS1930-52HP

GiuseppeR

Hello everyone,

I tested the firmware upgrade option from Nebula 19.10 to newest hardwares' firmwares.

I tested APs, switches and firewalls.

Everything seems smooth, except with XGS1930-52HP: I tested it twice.

As you can see here:

And here

The "last upgrade time" is updated but no firmware update was completed successfully.

How can I solve this issue?

Zyxel_Melen

Hi @GiuseppeR

Please help to check:

1. Check if this switch is online.
2. Check if the uplink firewall allows "*.nebula.zyxel.com" and "port 443."

Also, could you help enable zyxel support access and this org's name so I can help to check what caused this failure?

GiuseppeR

Hello @Zyxel_Melen

right now, so after 12 hours from those errors I see it online and updated:

Do you still need to access it to check something?

Zyxel_Melen

Hi @GiuseppeR

Yes, we will collect the tech support and check if this is a sync issue or others.

GiuseppeR

Hello @Zyxel_Melen

you are welcome, sent you a PM with details.