FWA510 drops connection after a few hours

Zyxel_Judy

Hi @Scapin ,

after a couple of hours, devices remain connected but loose Internet access (this is exactly what wifi devices display "connected/ no internet access"). I can no longer connect to the router with Zyxel Air either. However, the routeur's LED keep the blue/green colors.

The FWA510's LED showing blue/green color indicates that it has established a cellular connection. However, it's unusual that wireless devices show "Connected/No Internet Access" despite this connection.

Could you help to enable Zyxel support. Additionally, please provide us with the name of your Nebula organization/site here or via the private message by clinking to my account > Message. We will investigate the device further.

If remote troubleshooting becomes necessary, we will contact you to arrange a session. Thank you for your cooperation.

GS_FIN

i have the same problem with mine. It randomly loses internet connection (whilst the 5G signals remain strong and the device does appear connected).

Zyxel_Melen

Hi @GS_FIN

Since you mentioned the signal strength is strong, we recommend enabling Network Monitoring on the device to observe whether this behavior stabilizes or improves over time. Path: Access device GUI and go to> Network Setting > Broadband > Cellular WAN Enable the "Network Monitoring" option

Additionally, it will be helpful if you can record the "loses internet connection" timestamp. This allows us to compare the logs once you still have issue after enable network monitoring. Please also enable zyxel support access for us to check.

https://community.zyxel.com/en/discussion/14234/nebula-how-to-turn-on-zyxel-support-access

GS_FIN

I checked the Security log and there is several DDoS attacks actually happening which I reckon is the root cause of the problem (and may be for many of us experiencing the issue). I have raised a ticket about this since I'm NOT able either to upgrade the firmware (any upload fails).

Zyxel_Melen

Hi @GS_FIN

Thanks for the information. Please help:

1. Provide the ticket number with me.
2. Enable Zyxel support access and provide your organization's name so I can help to check together.