FWA510 drops connection after a few hours

Zyxel_Judy

Hi @Scapin ,

after a couple of hours, devices remain connected but loose Internet access (this is exactly what wifi devices display "connected/ no internet access"). I can no longer connect to the router with Zyxel Air either. However, the routeur's LED keep the blue/green colors.

The FWA510's LED showing blue/green color indicates that it has established a cellular connection. However, it's unusual that wireless devices show "Connected/No Internet Access" despite this connection.

Could you help to enable Zyxel support. Additionally, please provide us with the name of your Nebula organization/site here or via the private message by clinking to my account > Message. We will investigate the device further.

If remote troubleshooting becomes necessary, we will contact you to arrange a session. Thank you for your cooperation.