[Zyxel Circle] New Feature Spotlight: Multi-User Access for Corporate Teams

Zyxel_JudyH

Say hello to greater efficiency and teamwork with Zyxel Circle’s latest feature—Corporate Delegated Admins. Starting this November, corporate entities can enjoy the flexibility of multi-user access, allowing multiple accounts to seamlessly manage devices and licenses under one entity. Upgrade your workflow and experience smarter management across your organization now.

See setup details below:

User Account Management

User Management allows you to create Corporate Delegated Admins. A Corporate Admin is an existing or new Circle partner. A Corporate Admin can add Corporate Delegated Admins to assist with managing device licenses. The Corporate Delegated Admin needs to have the same email address domain as the Corporate Admin. An email address domain is the part of an email address that appears after the @ symbol. For example, zyxel.com is the email domain of the email joedoe@zyxel.com. Please refer to the following table for the privileges of Corporate Admin and Corporate Delegated Admin at the time of writing.

Corporate Admin and Corporate Delegated Admin Privileges:

PRIVILEGE	CORPORATE ADMIN	CORPORATE DELEGATED ADMIN
Add/remove Delegated Admins	YES	YES
Create sites, organizations, and groups	YES	YES
Buy and renew licenses	YES	YES
Buy auto-renew licenses	YES	YES
Sync with the Nebula account	YES	YES
Buy license key	YES	YES
Perform Subscription Alignment	YES	YES

📌Neither the Corporate Admin nor the Corporate Delegated Admin can delete their own accounts. If there is a request to remove the Corporate Admin, the corporation must submit a support ticket. When a Corporate Delegated Admin is deleted, the account is removed from Circle and no longer has access.

📌The Corporate Admin cannot be a Delegated Admin at the same time. If Zyxel account A is the Corporate Admin of Corporate A, Zyxel account A cannot be a Delegated Admin for Corporate A or any other Circle partner.

Add a Corporate Delegated Admin

Follow the steps below to add a Corporate Delegated Admin to your corporate:

(1) If the Corporate Admin or the Delegated Admin wants to add a Corporate Delegated Admin, click the Settings icon in the upper right corner of the Circle dashboard.

📌 If a Corporate Delegated Admin is already a Circle partner for corporate A, accepting an invitation from corporate B will remove all sites, organizations, groups, and imported devices linked to the Corporate Delegated Admins’ email in corporate A.

(2) Scroll down to User Management. The Corporate Admin and Delegated Admin can add Corporate Delegated Admins by clicking the Add Corporate Delegated Admin icon.

📌A Corporate Admin must have a Zyxel account, while a Corporate Delegated Admin can create a Zyxel account after receiving and accepting an invitation.

(3) A pop-up screen appears. Enter the email address you want to add to Circle as the Corporate Delegated Admin. Click Add.

📌The email address of Corporate Delegated Admin must be in the same email domain as the Corporate Admin.

If the email address does not have the same email domain as the Corporate Admin, the following screen appears. This ensures that the Corporate Admin only adds email addresses within the same corporation.

If the email address has been accepted as the Corporate Delegated Admin, the following screen appears.

The Corporate Admin cannot be assigned an additional role of Corporate Delegated Admin. See the following pop-up screen.

(4) After clicking Add, another pop-up screen appears. Inform the Corporate Admin that the invitation email has been sent to the Corporate Delegated Admin. Click Got it to close the notification.

(5) While the Corporate Admin or Delegated Admin waits for the Corporate Delegated Admin to accept the invitation, the pending Corporate Delegated Admin will appear in User Management.

Pending means the Corporate Delegated Admin(s) have received an invitation but have not yet accepted it. Active means the Corporate Delegated Admin(s) have accepted the invitation and can access Circle.

If the Corporate Delegated Admin does not receive the email, check the junk mail folder. If the email is still missing, click Send Again to resend another email to the Corporate Delegated Admin.

Corporate Delegated Admin Accepts The Invitation

(1) The Corporate Delegated Admin will receive an email like the following. In the example email below, Zyxel Ecommerce_04_27 is the corporation that both Circle partners belong to. Click Accept to join Circle as a Corporate Delegated Admin.

(2) Clicking Accept redirects the Corporate Delegated Admin to the Zyxel Account login page. The Corporate Delegated Admin can log into Circle using the email that received the invitation sent by the Corporate Admin. See Registering for Circle for more information about signing to Circle with Zyxel Account.

(3) When the Corporate Delegated Admin logs into Circle for the first time, click Got it to finish the process of the invitation. After accepting the invitation, you must log out and log back into both Circle and Nebula Control Center (NCC) to gain full access to all features.

Check the Corporate Delegated Admin Account Status

A Corporate Admin or Delegated Admin can go to Settings > User Management to check if the newly invited Corporate Delegated Admin has accepted the invitation. The Status will change from Pending to Active after the invitation has been accepted. Both the Corporate Admin or Delegated Admin can go to Settings > User Management to view the information about the Corporate Admin, including the status and list of Delegated Admins. In the screen below, the Corporate Admin can delete any Corporate Delegated Admins but a Corporate Admin cannot be deleted by anyone, including themselves. No one can delete their own account.

Delete a Corporate Delegated Admin AccountThe Corporate Admin and Delegated Admin(s) can delete Delegated Admin(s) if necessary, such as when a Delegated Admin leaves the corporation. See User Account Management a the top of this article for more details.

(1) To delete a Corporate Delegated Admin, go to Settings > User Management. Click the trash bin icon next to the Corporate Delegated Admin you want to delete.

(2) A pop-up screen appears. Click Yes to delete the Corporate Delegated Admin.

Streamline your workflow and elevate management across your organization and get started today!