Change Ownership of a ATP100W

Totti

Hi, i will change the ownership of a ATP100W including the working licenses. I will stop the service for the companie where the device is working. The companie has a nebula.-/zyxelaccount. The device is working on premise and not connected to nebula. I can not find the option in "myzyxel".

TY Torsten

Zyxel_Judy

Hi @Totti ,

To transfer ownership of your firewall, please follow the instructions in the referenced article. When reaching step 4, make sure to log in with the new owner account.

How to re-register my device through Web GUI — Zyxel Community

Please note that the Zyxel firewall series includes the ATP100 model, not ATP100W.

V_Ken

I can't transfer my VPN50 to another account according to the instructions. In the new account, it gives the error that the device is already linked.

I wrote a personal message to Kai, but unfortunately he is not online.

Is there any other way to remove the device?

Zyxel_Judy

Hi @V_Ken ,

We noticed that you previously raised this issue in another post. We have already contacted you and helped resolve the matter.